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I don't mean to be a pain in the butt...


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#1 kpigout

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Posted 01 September 2009 - 01:58 AM

However, there are two or three threads just within the top 15 here that were started in the last day or two that have already been helped
( No antivirus will run, nor will DDS, and all Google results are hijacked
4 bentonnetty...started August 30th),
( Topic has attachmentsInfected by extremley nasty malware, can't even run DDS, please help
Unknown malware, windows XP sp2
8 MaxGen...started August29th),
while my case that I posted logs on , as I was requested, 4 days ago sits 20-something pages back untouched.

I thought we were supposed to follow the rules here to get helped the fastest, not post over and over till someone did?

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#2 garmanma

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Posted 01 September 2009 - 07:32 AM

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.
Mark
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#3 kpigout

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Posted 01 September 2009 - 07:55 AM

Thanks.....




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