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my computer has a virus and keeps freezing


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#1 Jenn M

Jenn M

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Posted 31 August 2009 - 08:59 PM

My lap top is infected and it keeps freezing the moment it starts up, so I am unable to fix the problem. I've tried rebooting my computer to use safe mode but I can't get safe mode to work either. Now I'm not sure what to do.

I have Windows XP, and my virus protection is Norton and Webroot.

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#2 Budapest

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Posted 01 September 2009 - 05:13 PM

Insert the Windows XP CD into the CD drive, and then restart the computer. Click to select any options that are required to start the computer from the CD drive if you are prompted. When the "Welcome to Setup" screen appears, press R to start the Recovery Console. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

Type: chkdsk /r

It's important to have a space before the "/".

To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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