Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't remove renos.jm


  • This topic is locked This topic is locked
7 replies to this topic

#1 jclfc

jclfc

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 31 August 2009 - 06:15 PM

Hi all,

I think I am infected with the malware renos.jm - and I am finding it impossible to remove.

Of course I have searched for removal methods, but none are helping me.

Whatever software I installed (AVG, SAS, MBAM, Windows defender) always ends up crashing. For example, MBAM gets 3 seconds into the scan and then crashes. When I tried to re-run, it says I do not have correct permission to use the programe.

I have tried renaming the .exe files, but this has not worked. All of this is the same in safe mode too!

Please can someone help me as it is absolutely annoying the hell out of me now!

Thanks.

BC AdBot (Login to Remove)

 


#2 jclfc

jclfc
  • Topic Starter

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 31 August 2009 - 06:19 PM

BTW, using Windows Vista.

#3 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,702 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:03:14 AM

Posted 31 August 2009 - 08:50 PM

Hello jclfc.

Let's see what we're dealing with here

Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."Disconnect from the Internet or physically unplug your Internet cable connection.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
  • Extract RootRepeal.exe from the zip archive.
  • Open Posted Image on your desktop.
  • Click the "Drivers" tab, and then click the Posted Image button.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
~Blade


In your next reply, please include the following:
RootRepeal log

Edited by Blade Zephon, 31 August 2009 - 08:51 PM.

Posted Image

If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
Become a BleepingComputer fan: Facebook
Follow us on Twitter!
Circle us on Google+


#4 jclfc

jclfc
  • Topic Starter

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 01 September 2009 - 02:05 AM

Hi,

Thanks for your reply. Having some trouble running Root Repeal as I am getting the following error message -

08:03:56: FOPS - DeviceIoControl Error! Error Code = 0xc0000024 Extended Info (0x000000f8)
08:03:56: DeviceIoControl Error! Error Code = 0x1e7
08:03:56: FOPS - DeviceIoControl Error! Error Code = 0xc0000024 Extended Info (0x000000f8)

#5 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,702 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:03:14 AM

Posted 01 September 2009 - 03:25 AM

Alright. . . let's try something else.

Please download gmer.zip and save to your desktop.
  • Extract (unzip) the file to its own folder such as C:\Gmer. (Click here for information on how to do this if not sure.)
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • You may be prompted to scan immediately if GMER detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as gmer.log and copy/paste the contents in your next reply.
  • Exit GMER and re-enable all active protection when done.
~Blade


In your next reply, please include the following:
GMER log

Posted Image

If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
Become a BleepingComputer fan: Facebook
Follow us on Twitter!
Circle us on Google+


#6 jclfc

jclfc
  • Topic Starter

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 01 September 2009 - 01:37 PM

Hi,

The program keeps getting shut down after a while - as do all my other anti virus/spyware/malware software.

However, I did manage to save the contents of a quick scan. Is it useful at all?

GMER 1.0.15.15077 [gmer.exe] - http://www.gmer.net
Rootkit quick scan 2009-09-01 19:34:33
Windows 6.0.6000


---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \Driver\tdx \Device\Ip Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\tdx \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\tdx \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\tdx \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)

---- Services - GMER 1.0.15 ----

Service C:\Windows\system32\drivers\kbiwkmffehlokp.sys (*** hidden *** ) [SYSTEM] kbiwkmfupqbeiu <-- ROOTKIT !!!
Service C:\Windows\system32\drivers\kbiwkmpumoogbc.sys (*** hidden *** ) [SYSTEM] kbiwkmrhbkoebb <-- ROOTKIT !!!
Service system32\drivers\ytasfwpcvojfqw.sys (*** hidden *** ) [SYSTEM] ytasfwojdopkcv <-- ROOTKIT !!!

---- EOF - GMER 1.0.15 ----

#7 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,702 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:03:14 AM

Posted 01 September 2009 - 01:57 PM

You have an active rootkit on your system. With the information you have provided I believe you will need help from the malware removal team. Please read the information about getting started. After you have followed the steps in that guide, I would like you to start a new thread HERE and include a link to this thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. The HJT team is very busy, so it could be several days before you receive a reply. But rest assured, help is on the way!

~Blade

Posted Image

If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
Become a BleepingComputer fan: Facebook
Follow us on Twitter!
Circle us on Google+


#8 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,806 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:03:14 AM

Posted 01 September 2009 - 09:48 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/254280/malware-removal-help/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users