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PLEASE HELP! Billy.exe infection


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5 replies to this topic

#1 giovi

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Posted 31 August 2009 - 05:10 PM

Hi!!

Just a short note to inform you that the TASK MANAGER of my PC shows that a virus called "billy.exe" is running on my system right now.

I've also learned that it can be created under the "AUTORUN EATER" program file that is indeed installed in my pc.

I tried to delete it but it keeps showing in the Task Manager screen.


Please note that, since this process is running on my system, I've got several annoying popup windows from Windows Media Player 10 asking me to accept their licence and could neither stop them displaying on the screen nor uninstall Windows Media Player 10 from my PC (my PC is running XP Service PAck 3 as OS).


So the question is: can, in your view, this be related to the "billy.exe" virus process?


And how can I remove it permanently from my system once and for all??


Please let me know asap whether or not I need to perform a COMBOFIX scan in order to fix this issue and how and where I can post the COMBOFIX log should it be necessary to solve this problem.

Cheers.

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#2 Blade

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Posted 31 August 2009 - 05:36 PM

Hello giovi and :thumbsup: to BleepingComputer.

A ComboFix scan is not necessary at this point; we should try some other things first. If it is determined that ComboFix might be needed, instructions will be provided on what to do. Please do not run ComboFix until explicitly instructed to do so by a trained specialist.

Now, let's see if we can zap this bugger :flowers:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes log

animinionsmalltext.gif
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#3 giovi

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Posted 31 August 2009 - 05:56 PM

Hello giovi and :thumbsup: to BleepingComputer.

A ComboFix scan is not necessary at this point; we should try some other things first. If it is determined that ComboFix might be needed, instructions will be provided on what to do. Please do not run ComboFix until explicitly instructed to do so by a trained specialist.

Now, let's see if we can zap this bugger :flowers:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes log





HI!!

Thanks for your prompt reply!!

To be honest I already had MBAM on my system and by chance would have it I had performed a scan on SAFE MODE with MBAM just a few minutes before writing my message here.

At the end of the scan MBAM found out 3 threaths on my system removing them successfully, but unfortunately among them there was not the "billy.exe" virus process which is still running now in the TASK MANAGER window.

So if you wish I could already send you the MBAM log now, even though I didn't save MBAM file using another random name, such as bubbles.exe, as instead you suggested I should do above.

Do I have to uninstall it and then reinstall it with another name??

#4 Blade

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Posted 31 August 2009 - 06:45 PM

Do I have to uninstall it and then reinstall it with another name??


No, renaming it is simply to sidestep a potential problem with installation. If you already have it installed then there's no reason to remove it. :thumbsup:

Could you please post the contents of the log generated by the scan you mentioned?

In addition, please have MBAM check for updates, then run a Quick Scan in Normal Mode. Believe it or not, MBAM is actually much more effective in Normal Mode. :flowers: Post the log from that scan as well.

~Blade


In your next reply, please include the following:
Two Malwarebytes logs

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#5 giovi

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Posted 31 August 2009 - 08:22 PM

Do I have to uninstall it and then reinstall it with another name??


No, renaming it is simply to sidestep a potential problem with installation. If you already have it installed then there's no reason to remove it. :thumbsup:

Could you please post the contents of the log generated by the scan you mentioned?

In addition, please have MBAM check for updates, then run a Quick Scan in Normal Mode. Believe it or not, MBAM is actually much more effective in Normal Mode. :flowers: Post the log from that scan as well.

~Blade


In your next reply, please include the following:
Two Malwarebytes logs







Sorry for delay but my PC crashed twice and it took me a while to restore my PC to original settings.






Here you are:


2 MBAM logs:




FIRST LOG



Malwarebytes' Anti-Malware 1.40
Database version: 2722
Windows 5.1.2600 Service Pack 3 (Safe Mode)

31/08/2009 21.12.24
mbam-log-2009-08-31 (21-12-24).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|F:\|G:\|)
Objects scanned: 281185
Time elapsed: 36 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPanel (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Programmi\FileHippo.com\Uninstall.exe (Trojan.BHO) -> Quarantined and deleted successfully.
D:\firewall e SICUREZZA\Plax Network Suite\Drvfltip.sys (Rogue.ContraVirus) -> Quarantined and deleted successfully.








SECOND LOG


Malwarebytes' Anti-Malware 1.40
Database version: 2723
Windows 5.1.2600 Service Pack 3

01/09/2009 3.04.44
mbam-log-2009-09-01 (03-04-44).txt

Scan type: Quick Scan
Objects scanned: 158853
Time elapsed: 11 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)






As you can see from the second log set out above, MBAM quick scan didn't detect any malware, although the "billy.exe" process virus is still running on my system.


Maybe is it because I should run a FULL scan of my system, rather than a quick one, right??


But, since "billy.exe" process virus is known to be a worm often associated with AUTORUN EATER, wouldn't be better to remove AUTORUN EATER first?


Anyway, I had half a mind to post a full screenshot of the Task Manager's window to show you which processes are running now but don't know how to post it.





Look forward to hearing from you soon in the hope to solve this annoying issue onve and for all.


Talk to you tomorrow.


Good night from Italy (it's 3.20 AM now and need to hit the sack...LOL!)

#6 Blade

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Posted 31 August 2009 - 08:35 PM

If you are able to remove autorun eater, then you should do so. Use Add/Remove Programs.

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