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Computer restarts frequently, "serious error"


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#1 doh102

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Posted 31 August 2009 - 04:09 PM

Hello,

I am seeking a solution to a recent problem with my desktop. It has begun to restart, sometimes as soon as 5 minutes after I turn it on, sometimes it lasts all day before having a problem. I am not sure where to post or what this problem may be. Any help would be greatly appreciated. When the computer reboots, it states that windows has recovered from a serious error. Sometimes, it also results in a blue error screen.

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#2 Blade

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Posted 31 August 2009 - 04:45 PM

Hello.

Sometimes, it also results in a blue error screen.

You don't happen to have the STOP Code and Error Message from that BSOD do you?

There's a picture in the first post of this topic that will help you pick them out http://www.bleepingcomputer.com/forums/t/74712/how-to-find-bsod-error-messages/

***************************************************

Let's also do some malware scans.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes log

Posted Image

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#3 doh102

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Posted 31 August 2009 - 07:33 PM

here we go. Took a few tries as it restarted a couple of times. Observations during restart:

-"Windows did not start properly"
-when windows desktop appears, the yellow windows update shield appears in the bottom right, but disappears after a few seconds

log:
Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 3

8/31/2009 8:14:16 PM
mbam-log-2009-08-31 (20-14-16).txt

Scan type: Quick Scan
Objects scanned: 95514
Time elapsed: 14 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Blade

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Posted 31 August 2009 - 07:59 PM

were you unable to update Malwarebytes?

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#5 doh102

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Posted 31 August 2009 - 08:39 PM

apparently not, let me try again. I thought it worked.

#6 doh102

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Posted 31 August 2009 - 09:04 PM

Here's the updated one i think:


Malwarebytes' Anti-Malware 1.40
Database version: 2723
Windows 5.1.2600 Service Pack 3

8/31/2009 10:01:05 PM
mbam-log-2009-08-31 (22-01-05).txt

Scan type: Quick Scan
Objects scanned: 98421
Time elapsed: 15 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 Blade

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Posted 31 August 2009 - 09:13 PM

Yep. :thumbsup:

Alright. . . two things.

First, let's disable automatic restarts. This way you'll be able to get that STOP code, which we really need to be able to diagnose this efficiently. Follow the instructions here - http://www.bleepingcomputer.com/forums/t/74644/how-to-disable-automatic-restarts-when-windows-crashes/

***************************************************

Next, let's try another scanner. Please note that this scan may take some time to run.

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". When logging in, do NOT log in under the account titled "Admin" or "Administrator"

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
~Blade


In your next reply, please include the following:
SUPERAntiSpyware log
STOP Code from Blue Screen

Posted Image

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#8 doh102

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Posted 02 September 2009 - 07:11 AM

My apology for the late reply. Latest issues have slowed the computer way down. It took over 8 hours to do the scan, and that was after I tried to restart in safe mode a couple of times. Every time I restart it has to deal with all sorts of errors on startup. Also, my Kaspersky antivirus must re-update after every shutdown, claiming the it's files have been corrupted. I have yet to encounter the blue screen:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/02/2009 at 06:54 AM

Application Version : 4.27.1002

Core Rules Database Version : 4081
Trace Rules Database Version: 2021

Scan type : Complete Scan
Total Scan Time : 08:39:29

Memory items scanned : 236
Memory threats detected : 0
Registry items scanned : 7054
Registry threats detected : 0
File items scanned : 133047
File threats detected : 1

Adware.CouponBar
C:\WINDOWS\SYSTEM32\CPNPRT2.CID

#9 Blade

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Posted 02 September 2009 - 10:23 AM

Could you provide the exact text of the errors you encounter at startup?

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#10 doh102

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Posted 02 September 2009 - 12:04 PM

not exactly. As the computer restarted, it was a black screen. It then started very quickly listing a bunch of file errors. It went through a process of fixing corrupted files and other things I am not sure on. There is no way I could copy it all down, it took almost 15 minutes for the process to complete. Black screen, white words.

#11 Blade

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Posted 02 September 2009 - 02:34 PM

A couple questions. How old is this machine? Most importantly, do you have your XP CD?

Let's also get a rootkit scan.

Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."Disconnect from the Internet or physically unplug your Internet cable connection.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
  • Extract RootRepeal.exe from the zip archive.
  • Open Posted Image on your desktop.
  • At the top of the window, click Settings, then Options.
  • Click the Ssdt & Shadow Ssdt Tab.
  • Make sure the box next to "Only display hooked functions." is checked.
  • Click the "X" in the top right corner of the Settings window to close it.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
~Blade


In your next reply, please include the following:
Answers to the above questions
RootRepeal log

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#12 doh102

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Posted 02 September 2009 - 08:39 PM

Thank you for all your help so far! The computer is pretty old. 5-6 years. I am not sure if i have the cd, but I will look for it. I am actually going on vacation tomorrow, and I've got to work early tomorrow morning as well, so I won't have time to run these programs until I get back. I won't be able to respond to you until Monday night or Tuesday.

I did happen to get the blue screen and stop code tonight though:

KERNEL_STACK_INPAGE_ERROR

STOP: 0x0000077 (0xc0000185,0xc0000185,0x00000000, 0x01c01000)

Beginning dump of physical memory

I'll get you the next batch of scans on monday-ish!

#13 Blade

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Posted 02 September 2009 - 09:23 PM

okay. . . have fun on vacation

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#14 doh102

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Posted 07 September 2009 - 05:23 PM

Ok, I'm back. I haven't had any luck running the root repeal. It starts, says "initializing" and then the computer freezes up. I did come upon another stop code as well:

0x0000007A (0xC038AFF0, 0xC0000185, 0xE2BFCF40, 0x31738880)

Also, I found a dvd in my drawer entitled "startup recovery cd" which I burned when I first got it. will this be an adequate XP cd?

#15 doh102

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Posted 07 September 2009 - 06:28 PM

I actually have 2 disks, 1 is a dvd, one is a cd. I'm pretty sure one is for my laptop, one is for my desktop. Is there any way that I can tell which is which if I was dumb enough not to label them correctly?




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