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Unable to run any spyware/av software


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#1 fireblade41

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Posted 31 August 2009 - 03:29 PM

Hi guys, hope you can help - i'm having major problems running av/anti-spyware software. i get the following error message when trying to run HJT/Spybot/Malwarebytes etc:
"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item".

I followed all advice on the Prep Guide post;

- DDS downloaded okay, however when i ran it the DOS box flashed up & disappeared straight away, and there's no log file.
- RootRepeal downloaded okay, but got similar problems - chose the Report tab, hit Scan, selected all check boxes, chose the C:drive then the program closed down. All attempts to re-run the program fails with the above error message.

hope you can help me.
cheers
fireblade

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#2 Orange Blossom

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Posted 31 August 2009 - 10:25 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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#3 fireblade41

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Posted 03 September 2009 - 06:07 AM

Can someone please close this post.
Haven't solved the issue, but a custom built scaning package has revealed the depth of this infection.
Best resolution is a full reformat/rebuild.

Thanks
fb




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