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I Have tried it all


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3 replies to this topic

#1 Titanmom28

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Posted 31 August 2009 - 02:42 PM

Referred from here: http://www.bleepingcomputer.com/forums/t/252681/i-think-i-have-a-virus/ Unable to get any other kinds of logs thus far. ~ OB

I was told to run this scan and place my results here. I think Im in the right place but I could be wrong if I am posting to the wrong place just let me know.BitDefender Online Scanner



Scan report generated at: Sun, Aug 30, 2009 - 13:18:18





Scan path: C:\;D:\;E:\;







Statistics

Time
00:54:17

Files
259363

Folders
6444

Boot Sectors
0

Archives
2454

Packed Files
36414




Results

Identified Viruses
7

Infected Files
10

Suspect Files
0

Warnings
0

Disinfected
2

Deleted Files
7




Engines Info

Virus Definitions
3919087

Engine build
AVCORE v2.1 Windows/i386 11.0.0.26 (Jul 24 2009)

Scan plugins
17

Archive plugins
45

Unpack plugins
7

E-mail plugins
6

System plugins
4




Scan Settings

First Action
Disinfect

Second Action
Delete

Heuristics
Yes

Enable Warnings
Yes

Scanned Extensions
*;

Exclude Extensions


Scan Emails
Yes

Scan Archives
Yes

Scan Packed
Yes

Scan Files
Yes

Scan Boot
Yes




Scanned File
Status

C:\Documents and Settings\Administrator\My Documents\bubbys music\blackice ac dc MTV.mp3
Infected with: Trojan.Wimad.Gen.1

C:\Documents and Settings\Administrator\My Documents\bubbys music\blackice ac dc MTV.mp3
Disinfected

C:\Documents and Settings\Administrator\My Documents\bubbys music\lil wayne - let the beat build - Tha Carter III.mp3
Infected with: Trojan.Wimad.Gen.1

C:\Documents and Settings\Administrator\My Documents\bubbys music\lil wayne - let the beat build - Tha Carter III.mp3
Disinfected

C:\Documents and Settings\Administrator\My Documents\bubbys music\Lil Wayne - Tha Carter III - 01 - 3 Peat.mp3
Infected with: Trojan.Downloader.WMA.Wimad.S

C:\Documents and Settings\Administrator\My Documents\bubbys music\Lil Wayne - Tha Carter III - 01 - 3 Peat.mp3
Deleted

C:\Program Files\IEAntiVirus\uninst.exe
Detected with: Application.Generic.15232

C:\Program Files\IEAntiVirus\uninst.exe
Disinfection failed

C:\Program Files\IEAntiVirus\uninst.exe
Deleted

C:\System Volume Information\_restore{B2FE21D0-A693-4A7E-95A7-41F3AE80BF2F}\RP922\A0353721.exe
Detected with: Application.Generic.15232

C:\System Volume Information\_restore{B2FE21D0-A693-4A7E-95A7-41F3AE80BF2F}\RP922\A0353721.exe
Disinfection failed

C:\System Volume Information\_restore{B2FE21D0-A693-4A7E-95A7-41F3AE80BF2F}\RP922\A0353721.exe
Deleted

C:\WINDOWS\freddy59.exe
Infected with: Dropped:Win32.Worm.Koobface.AGK

C:\WINDOWS\freddy59.exe
Disinfection failed

C:\WINDOWS\freddy59.exe
Deleted

C:\WINDOWS\ld12.exe
Infected with: Dropped:Win32.Worm.Koobface.AGL

C:\WINDOWS\ld12.exe
Disinfection failed

C:\WINDOWS\ld12.exe
Deleted

C:\WINDOWS\mstre21.exe
Infected with: Dropped:Win32.Worm.Koobface.AGK

C:\WINDOWS\mstre21.exe
Disinfection failed

C:\WINDOWS\mstre21.exe
Deleted

C:\WINDOWS\pp11.exe
Infected with: Dropped:Win32.Worm.Koobface.AGJ

C:\WINDOWS\pp11.exe
Disinfection failed

C:\WINDOWS\pp11.exe
Deleted

C:\WINDOWS\system32\lsp.dll
Infected with: Trojan.Redirect.E

C:\WINDOWS\system32\lsp.dll
Delete failed

Edited by Orange Blossom, 31 August 2009 - 10:31 PM.


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#2 Titanmom28

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Posted 10 September 2009 - 08:06 AM

OTL Extras logfile created on: 9/10/2009 8:54:02 AM - Run 1
OTL by OldTimer - Version 3.0.10.7 Folder = C:\Documents and Settings\Administrator\Desktop
Windows XP Professional Edition Service Pack 2 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 6.0.2900.2180)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

510.00 Mb Total Physical Memory | 239.05 Mb Available Physical Memory | 46.87% Memory free
863.45 Mb Paging File | 553.78 Mb Available in Paging File | 64.14% Paging File free
Paging file location(s): C:\pagefile.sys 384 768 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 74.50 Gb Total Space | 52.12 Gb Free Space | 69.96% Space Free | Partition Type: NTFS
D: Drive not present or media not loaded
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: HOME-E13GKHTUYI
Current User Name: Administrator
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: All users
Company Name Whitelist: Off
Skip Microsoft Files: Off
File Age = 30 Days
Output = Standard

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.html [@ = htmlfile] -- C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation)

[HKEY_USERS\.DEFAULT\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files\Mozilla Firefox\firefox.exe File not found

[HKEY_USERS\S-1-5-18\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files\Mozilla Firefox\firefox.exe File not found

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"AntiVirusDisableNotify" = 1
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\GloballyOpenPorts\List]
"1900:UDP" = 1900:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22008

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0
"DoNotAllowExceptions" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"1900:UDP" = 1900:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22008
"139:TCP" = 139:TCP:LocalSubNet:Disabled:@xpsp2res.dll,-22004
"445:TCP" = 445:TCP:LocalSubNet:Disabled:@xpsp2res.dll,-22005
"137:UDP" = 137:UDP:LocalSubNet:Disabled:@xpsp2res.dll,-22001
"138:UDP" = 138:UDP:LocalSubNet:Disabled:@xpsp2res.dll,-22002

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\Network Diagnostic\xpnetdiag.exe" = %windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000 -- (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe" = C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe:*:Enabled:Acrobat Reader 5.0 -- File not found
"C:\Program Files\LimeWire\LimeWire.exe" = C:\Program Files\LimeWire\LimeWire.exe:*:Enabled:LimeWire -- (Lime Wire, LLC)
"C:\Program Files\Defender Pro\Defender Pro Anti-Virus\kav.exe" = C:\Program Files\Defender Pro\Defender Pro Anti-Virus\kav.exe:*:Enabled:Defender Pro Anti-Virus -- File not found
"C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe" = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe:*:Enabled:backWeb-7288971 -- File not found
"C:\StubInstaller.exe" = C:\StubInstaller.exe:*:Enabled:LimeWire swarmed installer -- (LimeWire)
"%windir%\Network Diagnostic\xpnetdiag.exe" = %windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000 -- (Microsoft Corporation)
"C:\Program Files\AVG\AVG8\avgupd.exe" = C:\Program Files\AVG\AVG8\avgupd.exe:*:Enabled:avgupd.exe -- (AVG Technologies CZ, s.r.o.)
"C:\WINDOWS\system32\LEXPPS.EXE" = C:\WINDOWS\system32\LEXPPS.EXE:*:Enabled:LEXPPS.EXE -- (Lexmark International, Inc.)
"C:\Program Files\Bonjour\mDNSResponder.exe" = C:\Program Files\Bonjour\mDNSResponder.exe:*:Enabled:Bonjour -- (Apple Inc.)
"C:\Program Files\MySpace\IM\MySpaceIM.exe" = C:\Program Files\MySpace\IM\MySpaceIM.exe:*:Enabled:MySpace Instant Messenger -- ()


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{00000409-78E1-11D2-B60F-006097C998E7}" = Microsoft Office 2000 Premium
"{00040409-78E1-11D2-B60F-006097C998E7}" = Microsoft Office 2000 Disc 2
"{00203668-8170-44A0-BE44-B632FA4D780F}" = Adobe AIR
"{07287123-B8AC-41CE-8346-3D777245C35B}" = Bonjour
"{12BDDF23-B1DB-49C8-92D3-3E6841CCED61}" = Microsoft Streets and Trips 2002
"{162B71B8-8464-4680-A086-601D555B331D}" = Apple Mobile Device Support
"{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer
"{1B1DDAD2-C704-49F8-8FC2-18DAAD9A87C5}" = Sound Blaster Audigy
"{1EBB57D4-63FF-87CC-A0F0-D73982CF6008}" = Adobe Media Player
"{216AB108-2AE1-4130-B3D5-20B2C4C80F8F}" = QuickTime
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{2E0C1913-886B-4C5C-8DAF-D1E649CE5FCC}" = Creative MediaSource
"{3248F0A8-6813-11D6-A77B-00B0D0150030}" = J2SE Runtime Environment 5.0 Update 3
"{3248F0A8-6813-11D6-A77B-00B0D0160050}" = Java™ 6 Update 5
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{52504CE6-E909-4113-B232-4AFEC6543A61}" = Broadcom 440x 10/100 Integrated Controller
"{6956856F-B6B3-4BE0-BA0B-8F495BE32033}" = Apple Software Update
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{795AF20A-51C5-4BAF-9EF5-AA38105C6141}" = Norton Security Scan
"{86B879A5-927E-4536-B5FC-17CA96B60078}" = Garmin Communicator Plugin
"{8A708DD8-A5E6-11D4-A706-000629E95E20}" = Intel® Extreme Graphics Driver
"{911B0409-6000-11D3-8CFE-0050048383C9}" = Microsoft Word 2002
"{A1B7B9B3-E1D2-41CA-9B4A-F18DC2710704}" = Microsoft Works 6.0
"{A4D7B764-4140-11D4-88EB-0050DA3579C0}" = Nero - Burning Rom
"{AC76BA86-7AD7-1033-7B44-A81200000003}" = Adobe Reader 8.1.2
"{B1102A25-3AA3-446B-AA0F-A699B07A02FD}" = Garmin USB Drivers
"{BD3DCAB0-3FE5-44FB-90DA-EFB0A2CD1387}" = Works Synchronization
"{C3A439E4-7303-491F-A678-CEA36A87D517}" = Microsoft Works Suite Add-in for Microsoft Word
"{C769A271-7E1C-48F9-B331-474600DD4C06}" = Microsoft Picture It! Photo 2002
"{D1B3874F-3057-11D6-B2EA-0050BA18806B}" = Camera Driver
"{D4A2EF65-9888-4EFF-8EA0-A2D2C3152A29}" = Samsung USB Driver (MCCI 4.34) WHQL v3.4
"{DC19E750-988B-4005-A355-85EF66055EFE}" = Works Suite OS Pack
"{ECA1A3B6-898F-4DCE-9F04-714CF3BA126B}" = Adobe Flash Player 10 Plugin
"{F0A37341-D692-11D4-A984-009027EC0A9C}" = SoundMAX
"3118AC85CFA8674EB9D6BE1A3477C4C83FA6F2DD" = Windows Driver Package - Broadcom Corporation (usb_rndis) Net (08/12/2002 5.2.3667.0)
"45A7283175C62FAC673F913C1F532C5361F97841" = Windows Driver Package - Garmin (grmnusb) GARMIN Devices (03/08/2007 2.2.1.0)
"Absolute Poker" = Absolute Poker
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"AVG8Uninstall" = AVG Free 8.5
"BCM V.92 56K Modem" = BCM V.92 56K Modem
"com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Adobe Media Player
"CommentsBar_-_MySpace_Comments Toolbar" = CommentsBar_-_MySpace_Comments Toolbar
"DAO 3.5" = DAO 3.5
"Google Updater" = Google Updater
"GoToAssist" = GoToAssist 8.0.0.514
"IDNMitigationAPIs" = Microsoft Internationalized Domain Names Mitigation APIs
"InCD!UninstallKey" = InCD (Ahead Software)
"InstallShield_{52504CE6-E909-4113-B232-4AFEC6543A61}" = Broadcom 440x 10/100 Integrated Controller
"Lexmark Z600 Series" = Lexmark Z600 Series
"LimeWire" = LimeWire 5.1.1
"MySpaceIM" = MySpaceIM
"MyWebSearch bar Uninstall" = My Web Search (Popular Screensavers)
"NLSDownlevelMapping" = Microsoft National Language Support Downlevel APIs
"NSSSetup.{795AF20A-51C5-4BAF-9EF5-AA38105C6141}" = Norton Security Scan (Symantec Corporation)
"Sophos-AntiRootkit" = Sophos Anti-Rootkit 1.5.0
"SprintMusicManagerA" = Sprint music manager
"SysInfo" = Creative System Information
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 10
"Windows XP Service Pack" = Windows XP Service Pack 2
"WMFDist11" = Windows Media Format 11 runtime
"Works2002Setup" = Microsoft Works 2002 Setup Launcher
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 9/3/2009 6:15:05 AM | Computer Name = HOME-E13GKHTUYI | Source = Userenv | ID = 1041
Description = Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE}
and it will not be loaded. This is most likely caused by a faulty registration.

Error - 9/3/2009 6:15:05 AM | Computer Name = HOME-E13GKHTUYI | Source = Userenv | ID = 1041
Description = Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}
and it will not be loaded. This is most likely caused by a faulty registration.

Error - 9/3/2009 6:41:59 AM | Computer Name = HOME-E13GKHTUYI | Source = Userenv | ID = 1041
Description = Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE}
and it will not be loaded. This is most likely caused by a faulty registration.

Error - 9/3/2009 6:41:59 AM | Computer Name = HOME-E13GKHTUYI | Source = Userenv | ID = 1041
Description = Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}
and it will not be loaded. This is most likely caused by a faulty registration.

Error - 9/3/2009 7:52:05 AM | Computer Name = HOME-E13GKHTUYI | Source = Userenv | ID = 1041
Description = Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE}
and it will not be loaded. This is most likely caused by a faulty registration.

Error - 9/3/2009 7:52:05 AM | Computer Name = HOME-E13GKHTUYI | Source = Userenv | ID = 1041
Description = Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}
and it will not be loaded. This is most likely caused by a faulty registration.

Error - 9/3/2009 8:15:59 AM | Computer Name = HOME-E13GKHTUYI | Source = Userenv | ID = 1041
Description = Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE}
and it will not be loaded. This is most likely caused by a faulty registration.

Error - 9/3/2009 8:15:59 AM | Computer Name = HOME-E13GKHTUYI | Source = Userenv | ID = 1041
Description = Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}
and it will not be loaded. This is most likely caused by a faulty registration.

Error - 9/3/2009 9:30:05 AM | Computer Name = HOME-E13GKHTUYI | Source = Userenv | ID = 1041
Description = Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE}
and it will not be loaded. This is most likely caused by a faulty registration.

Error - 9/3/2009 9:30:05 AM | Computer Name = HOME-E13GKHTUYI | Source = Userenv | ID = 1041
Description = Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}
and it will not be loaded. This is most likely caused by a faulty registration.

[ System Events ]
Error - 9/3/2009 1:50:36 PM | Computer Name = HOME-E13GKHTUYI | Source = DCOM | ID = 10010
Description = The server {FBA44040-BD27-4A09-ACC8-C08B7C723DCD} did not register
with DCOM within the required timeout.

Error - 9/3/2009 1:58:00 PM | Computer Name = HOME-E13GKHTUYI | Source = Service Control Manager | ID = 7034
Description = The Google Software Updater service terminated unexpectedly. It has
done this 231 time(s).

Error - 9/3/2009 2:18:00 PM | Computer Name = HOME-E13GKHTUYI | Source = Service Control Manager | ID = 7009
Description = Timeout (30000 milliseconds) waiting for the Google Software Updater
service to connect.

Error - 9/3/2009 3:18:00 PM | Computer Name = HOME-E13GKHTUYI | Source = Service Control Manager | ID = 7034
Description = The Google Software Updater service terminated unexpectedly. It has
done this 232 time(s).

Error - 9/3/2009 3:35:51 PM | Computer Name = HOME-E13GKHTUYI | Source = DCOM | ID = 10010
Description = The server {FBA44040-BD27-4A09-ACC8-C08B7C723DCD} did not register
with DCOM within the required timeout.

Error - 9/3/2009 3:38:00 PM | Computer Name = HOME-E13GKHTUYI | Source = Service Control Manager | ID = 7034
Description = The Google Software Updater service terminated unexpectedly. It has
done this 233 time(s).

Error - 9/3/2009 3:38:03 PM | Computer Name = HOME-E13GKHTUYI | Source = DCOM | ID = 10010
Description = The server {FBA44040-BD27-4A09-ACC8-C08B7C723DCD} did not register
with DCOM within the required timeout.

Error - 9/3/2009 3:58:00 PM | Computer Name = HOME-E13GKHTUYI | Source = Service Control Manager | ID = 7034
Description = The Google Software Updater service terminated unexpectedly. It has
done this 234 time(s).

Error - 9/3/2009 4:06:28 PM | Computer Name = HOME-E13GKHTUYI | Source = DCOM | ID = 10010
Description = The server {FBA44040-BD27-4A09-ACC8-C08B7C723DCD} did not register
with DCOM within the required timeout.

Error - 9/3/2009 4:38:00 PM | Computer Name = HOME-E13GKHTUYI | Source = Service Control Manager | ID = 7034
Description = The Google Software Updater service terminated unexpectedly. It has
done this 235 time(s).


< End of report >

Edited by Orange Blossom, 10 September 2009 - 08:24 AM.
Merged topics. ~ OB


#3 Blade

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Posted 15 September 2009 - 02:54 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#4 teacup61

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Posted 22 September 2009 - 12:00 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
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Error reading poptart in Drive A: Delete kids y/n?




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