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google installer error and redirect.


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8 replies to this topic

#1 Milly155

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Posted 31 August 2009 - 04:43 AM

Hi,
So I'm new to this site and I don't really know where to start so I thought I would just post here.

My problem started with google redirecting search links to random websites and the only way I can get to the page I want is if I copy and paste the link. So I figured I probably had some kind of virus or something so I tried to run Malwarebytes, only it wouldn't run. When I clicked on it, it came up as if it was loading and just never opened. I tried uninstalling and reinstalling it but it won't even open the setup now.
I also keep getting an error message at startup saying "google installer has encountered a problem and needs to close"

On top of this, every now and again my computer will just completely freeze and I have to restart and also some times it will flash a blue screen really quickly and then restart on its own.
I don't know how to fix this when every program I have that might fix it seems to be blocked somehow.
Please help.
Thanks.

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#2 Budapest

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Posted 31 August 2009 - 08:57 PM

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Milly155

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Posted 01 September 2009 - 02:41 AM

I went to do this, but between yesterday and today it has gotten a lot worse.
When I start up the computer it lasts only less than a minute before it freezes and nothing will work unless I restart.
I have no idea what to do. Maybe I just have to reformat it?

#4 Milly155

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Posted 01 September 2009 - 02:53 AM

OK, ignore my last reply because after rebooting the computer a heap of times it decided to work.
I downloaded RootRepeal and got to the stage where it should've started scanning when it gave me this error:
Exception address: 0x004eca19

Did I do something wrong?

#5 Budapest

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Posted 01 September 2009 - 03:36 PM

Try it again but this time only check the Drivers box.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 Milly155

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Posted 02 September 2009 - 12:41 AM

OK, I ticked only the drivers box and it scanned for about twenty seconds and this is the report,

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/02 15:44
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA917D000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7AA4000 Size: 8192 File Visible: No Signed: -
Status: -

Name: mchInjDrv.sys
Image Path: C:\WINDOWS\system32\Drivers\mchInjDrv.sys
Address: 0xF7BF0000 Size: 2560 File Visible: No Signed: -
Status: -

Name: PCI_PNP3106
Image Path: \Driver\PCI_PNP3106
Address: 0x00000000 Size: 0 File Visible: No Signed: -
Status: -

Name: rootrepeal1.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal1.sys
Address: 0xA803C000 Size: 49152 File Visible: No Signed: -
Status: -

Name: sppr.sys
Image Path: sppr.sys
Address: 0xF730F000 Size: 1040384 File Visible: No Signed: -
Status: -

Name: sptd
Image Path: \Driver\sptd
Address: 0x00000000 Size: 0 File Visible: No Signed: -
Status: -

==EOF==

#7 Milly155

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Posted 02 September 2009 - 12:45 AM

I don't actually think it really did anything though because when I first started up RootRepeal it came up with the error,
Could not read the boot sector. Try adjusting the Disk Access level in the options dialog.

I tried the disk access level on all three levels and it still said the same thing. Then the error went away and it said it was scanning.

#8 Budapest

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Posted 02 September 2009 - 12:47 AM

I think it's time to head on over to the HijackThis forum for a closer look.

Preparation Guide for use before posting a HijackThis Log

Go straight to Step 6. If DDS won't run just post your RootRepeal log.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 Orange Blossom

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Posted 02 September 2009 - 05:52 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/254486/infection-hijackthis-log/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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