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Windows Police Pro


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55 replies to this topic

#1 lockheed301

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Posted 30 August 2009 - 05:24 PM

Hello everyone, I am new to the forum and ask that anyone who helps me please be patient with me as I am not too savvy with computers. My OS is Windows XP Home. I recently downloaded and installed Mozilla Firefox and made it my browser after using AOL for about 7 years. I've had Firefox for about a week and noticed once in a while I would get those fake antivirus warnings that try to get you to buy the program through scare tatics. Well today my AVG antivirus finished up it's scan when it happened again, this time with a program called "Windows Police Pro". My taskbar was filled with about 8 of them and I just kept closing them down until they stopped. I know I'm now infected with something and I want the problem solved just like anyone else would. Theres a few guides out there but I don't like the idea of downloading things from shady websites. I can provide more information if it's requested.

Another thing I noticed is that when I try to Google search on Firefox I get redirected to sites that have to do with antivirus programs and such.

Edit number 2: Just clicking on "My Computer and searching "Police" gives me 2 results, an application and a file folder both labled "Windows Police Pro"

Edited by lockheed301, 30 August 2009 - 05:42 PM.


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#2 Blade

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Posted 30 August 2009 - 05:39 PM

Hello lockheed301 and :welcome to BleepingComputer.

Let's see what we're dealing with here.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

***************************************************

Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."Disconnect from the Internet or physically unplug your Internet cable connection.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
  • Extract RootRepeal.exe from the zip archive.
  • Open Posted Image on your desktop.
  • At the top of the window, click Settings, then Options.
  • Click the Ssdt & Shadow Ssdt Tab.
  • Make sure the box next to "Only display hooked functions." is checked.
  • Click the "X" in the top right corner of the Settings window to close it.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
~Blade


In your next reply, please include the following:
Malwarebytes log
RootRepeal log

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#3 lockheed301

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Posted 30 August 2009 - 06:30 PM

Blade, thank you for taking the time to help me, I appreciate it a lot. I have been able to follow your instructions until now. MBAM found 51 problems, I clicked "Remove Selected". The load bar is full and the program is not responding. Should I just be patient and wait it out?

#4 Blade

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Posted 30 August 2009 - 07:41 PM

If MBAM is still not responding, manually terminate the application and try it once more. If it locks up again, skip that for now and go ahead and create the RootRepeal logs[/b][/color]

~Blade

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#5 Jeep no 11

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Posted 30 August 2009 - 08:11 PM

Hello Blade,
I have been experiencing the same Police Pro problem since this morning.
I found this forum and followed your directions to this point. Thanks so much for all your help.
I have removed all selected from the Malware, and now have run the RootRepeal.
Please look at the results from the RootRepeal and tell me what to do from here.
Thanks so much..................
________________________________________________________
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/30 19:44
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF58E5000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF9DBA000 Size: 8192 File Visible: No Signed: -
Status: -

Name: mchInjDrv.sys
Image Path: C:\WINDOWS\system32\Drivers\mchInjDrv.sys
Address: 0xF9F1E000 Size: 2560 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF4AA9000 Size: 49152 File Visible: No Signed: -
Status: -

==EOF==
__________________________________________________
I am still unable to run any programs.
I see pop up stating "This file does not have a program associated with it for performing this action. Create an association in the Folder Options control panel." then you have to hit OK to close the pop up.

#6 Blade

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Posted 30 August 2009 - 08:18 PM

Hello Jeep no 11 and :thumbsup: to BleepingComputer.

Please start your own topic here in Am I Infected; This will help to eliminate confusion. In this topic, you should post the Malwarebytes log that was generated when you scanned.

~Blade

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#7 lockheed301

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Posted 30 August 2009 - 08:24 PM

Hey Blade, thank you for your patience. I waited about 2 hours when MBAM finally finished and had me reboot. After the reboot I got a blue screen that told me Windows turned itself off to protect itself from damage. It had me restart again and everything was okay for about 5 minutes when I was taken to the blue screen again. I restarted yet again and everything has been fine. Google doesn't seem to be hijacked but I can still type in "police" in the search on "My Computer" and find the folders. I have the log from MBAM and am currently doing the second task you have given me.

#8 lockheed301

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Posted 30 August 2009 - 08:36 PM

Malwarebytes' Anti-Malware 1.40
Database version: 2719
Windows 5.1.2600 Service Pack 3

8/30/2009 8:05:34 PM
mbam-log-2009-08-30 (20-05-32).txt

Scan type: Quick Scan
Objects scanned: 119826
Time elapsed: 23 minute(s), 54 second(s)

Memory Processes Infected: 3
Memory Modules Infected: 1
Registry Keys Infected: 23
Registry Values Infected: 5
Registry Data Items Infected: 6
Folders Infected: 2
Files Infected: 23

Memory Processes Infected:
C:\WINDOWS\SYSTEM32\desote.exe (Trojan.Dropper) -> Unloaded process successfully.
C:\WINDOWS\SYSTEM32\desote.exe (Trojan.Dropper) -> Unloaded process successfully.
C:\WINDOWS\Temp\_ex-08.exe (Trojan.Dropper) -> Unloaded process successfully.

Memory Modules Infected:
C:\WINDOWS\mark_32.dll (Adware.Deepdive) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\main.bho (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\main.bho.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{986a8ac1-ab4d-4f41-9068-4b01c0197867} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{76dc0b63-1533-4ba9-8be8-d59eb676fa02} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{76dc0b63-1533-4ba9-8be8-d59eb676fa02} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{76dc0b63-1533-4ba9-8be8-d59eb676fa02} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{8e3c68cd-f500-4a2a-8cb9-132bb38c3573} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1a93c934-025b-4c3a-b38e-9654a7003239} (Adware.Gamesbar) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6f282b65-56bf-4bd1-a8b2-a4449a05863d} (Adware.Gamesbar) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{1a93c934-025b-4c3a-b38e-9654a7003239} (Adware.Gamesbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6f282b65-56bf-4bd1-a8b2-a4449a05863d} (Adware.Gamesbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\AntipPro2009_100 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum\Root\LEGACY_ANTIPPRO2009_100 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a79a392f-a553-47df-9a97-614e19ab841a} (Adware.Deepdive) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\11404534 (Rogue.Multiple.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{6f282b65-56bf-4bd1-a8b2-a4449a05863d} (Adware.Gamesbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\promoreg (Trojan.Dropper) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\UID (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RList (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\exefile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (C:\WINDOWS\system32\desote.exe "%1" %*) Good: ("%1" %*) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.FakeAlert) -> Data: c:\windows\system32\sdra64.exe -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.FakeAlert) -> Data: system32\sdra64.exe -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (Explorer.exe rundll32.exe tapi.nfo beforeglav) Good: (Explorer.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\sdra64.exe,) Good: (Userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\All Users\Application Data\11404534 (Rogue.Multiple.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lowsec (Stolen.data) -> Delete on reboot.

Files Infected:
C:\Documents and Settings\All Users\Application Data\11404534\11404534 (Rogue.Multiple.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\11404534\11404534.exe (Rogue.Multiple.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\11404534\pc11404534ins (Rogue.Multiple.H) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\desote.exe (Trojan.Dropper) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\dddesot.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\kbiwkmdlmecxdj.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\kbiwkmprqhxfak.dll (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\DRIVERS\kbiwkmoypupfvm.sys (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\Temp\209.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\kbiwkmxnnvnymdby.tmp (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\Temp\TMP200.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\644PN4M6\sys[1].exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lowsec\local.ds (Stolen.data) -> Delete on reboot.
C:\WINDOWS\system32\lowsec\user.ds (Stolen.data) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\logon.exe (Backdoor.Bot) -> Delete on reboot.
C:\WINDOWS\system32\sdra64.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\sonhelp.htm (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\sysnet.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\tapi.nfo (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\_ex-08.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\ppp3.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\ppp4.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\mark_32.dll (Adware.Deepdive) -> Delete on reboot.

#9 lockheed301

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Posted 30 August 2009 - 08:47 PM

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/30 21:34
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xEDEB4000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8B0A000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEC7DF000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1667\change.log.2
Status: Visible to the Windows API, but not on disk.

Hidden Services
-------------------
Service Name: kbiwkmypurgruj
Image Path: C:\WINDOWS\system32\drivers\kbiwkmoypupfvm.sys

==EOF==

#10 Blade

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Posted 30 August 2009 - 08:56 PM

Did you reboot in between running the Malwarebytes and RootRepeal scans?

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#11 lockheed301

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Posted 30 August 2009 - 09:01 PM

Yes I did. A few times because I got the blue screen a few times and had no choice but to restart.

#12 Blade

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Posted 30 August 2009 - 09:03 PM

oh. . . yeah that's right. Sorry :thumbsup:


Could you please re-run the Malwarebytes scan, just as before, and post the log? I want to make sure everything it found stayed deleted.

~Blade

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#13 lockheed301

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Posted 30 August 2009 - 09:03 PM

Sure thing.

#14 lockheed301

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Posted 30 August 2009 - 09:29 PM

Malwarebytes' Anti-Malware 1.40
Database version: 2719
Windows 5.1.2600 Service Pack 3

8/30/2009 10:20:56 PM
mbam-log-2009-08-30 (22-20-56).txt

Scan type: Quick Scan
Objects scanned: 119491
Time elapsed: 16 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{494e6cec-7483-a4ee-0938-895519a84bc7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{494e6cec-7483-a4ee-0938-895519a84bc7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\kbiwkmypurgruj (Trojan.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\kbiwkmjklvxwil.dat (Trojan.TDSS) -> Quarantined and deleted successfully.

#15 Blade

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Posted 30 August 2009 - 09:33 PM

Okay, those are new entries. Good. :thumbsup:

Let's run another scan to clean up any leftovers that MBAM didn't find. Please note that the following scan may take some time to run.

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". When logging in, do NOT log in under the account titled "Admin" or "Administrator"

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
~Blade


In your next reply, please include the following:
SUPERAntiSpyware log

Edited by Blade Zephon, 30 August 2009 - 09:33 PM.

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