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Bluescreen on new laptop


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#1 krisman10

krisman10

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Posted 28 August 2009 - 09:31 PM

I just bought a hp pavillion laptop less than a month old and it already has popped a bluescreen on me after a minute of loading. I havent installed anything, it just popped up

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80001FE1B81
BCP3: FFFFFA60021FC798
BCP4: FFFFFA60021FC170
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini082809-02.dmp
C:\Users\Jason\AppData\Local\Temp\WER-52416-0.sysdata.xml
C:\Users\Jason\AppData\Local\Temp\WERB588.tmp.version.txt

please help

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#2 rowal5555

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    Just enough info to be armed & dangerous...


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Posted 28 August 2009 - 10:03 PM

Found this under that bcc code no. May possibly help you.

http://forum.notebookreview.com/showthread.php?t=412964

Cheers

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#3 1002 Richard S

1002 Richard S

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Posted 28 August 2009 - 11:29 PM

If it's brand new and under warranty, why not get the supplier to fix it for you? If you try too many remedies yourself you might 'void' the warranty possibly?




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