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Multiple Trojan Infection reported by AVG


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7 replies to this topic

#1 Ir0n_Duk3

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Posted 28 August 2009 - 06:16 PM

Hi

I think I need your help. AVG reported multiple Trojan infections today (Generic14.ADSG, Generic14.ACPU, Crypt.GJU among about 7 others) and I dont know what to do. Something called AVcare seemed to install itself too as if it was a new AV program it wanted me to use.

I cant open Firefox or Internet Explorer ( I am using the wife's laptop to write this!) and really need to get this sorted.

I am running Windows Vista.

Any recommendations or ideas?

Many thanks in anticipation.

Ir0n_Duk3

Edited by Ir0n_Duk3, 28 August 2009 - 06:28 PM.


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#2 rigel

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Posted 28 August 2009 - 08:46 PM

Download the following files and transfer them to your infected computer.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Ir0n_Duk3

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Posted 29 August 2009 - 04:41 PM

Hi Rigel.

Thanks so much for helping out. Here are the results:

codemeter.exe;c:\program files\codemeter\runtime\bin;Probably BACKDOOR.Trojan;Incurable.Moved.;
b.exe;C:\Documents and Settings\Administrator\AppData\Local\Application Data\Temp;Trojan.DownLoad.45171;Deleted.;
prun.tmp;C:\Documents and Settings\Administrator\AppData\Local\Application Data\Temp;Trojan.Click.25308;Deleted.;
cmupdate.exe;C:\Program Files\Common Files\Cloudmark;Trojan.Popuper.origin;Incurable.Moved.;
msa.exe;C:\Windows;Trojan.DownLoad.45171;Deleted.;
Cloudmark Desktop for Mozilla Thunderbird.msi/stream005\cmupdate.exe1;C:\Windows\Downloaded Installations\{0130F341-CAC5-414B-A177-9F42E6FB4AFE}\Cloudmark Desktop for Mozilla Thunderbird.msi/stream;Trojan.Popuper.origin;;
stream005;C:\Windows\Downloaded Installations\{0130F341-CAC5-414B-A177-9F42E6FB4AFE};Archive contains infected objects;;
Cloudmark Desktop for Mozilla Thunderbird.msi;C:\Windows\Downloaded Installations\{0130F341-CAC5-414B-A177-9F42E6FB4AFE};Archive contains infected objects;Moved.;
Process.exe;E:\games\Battle of Britain II;Tool.Prockill;Incurable.Moved.;

#4 rigel

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Posted 29 August 2009 - 05:22 PM

Our next step...

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Then see if you have on line access...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Ir0n_Duk3

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Posted 29 August 2009 - 05:48 PM

Hi Rigel

Malwarebytes is busy performing a quick scan but it seems to be stuck on C:\Windows\System32\Config\SOFTWARE.LOG1 and has been for some time.

Is this normal? Should I just be patient and let it run? Edit - I have tried this a few times now and it freezes in the same place every time.

ps - I've noticed that my comodo firewall programme reports a lot of activity in Windows\System32\ with .dlls starting with the letters 'kbiw'. I have never seen this before so it might be something to do with these trojans/viruses

Edited by Ir0n_Duk3, 30 August 2009 - 11:23 AM.


#6 rigel

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Posted 30 August 2009 - 08:19 PM

Let's take a look for a rootkit:

Install RootRepeal

Click here - Official Rootrepeal Site, and download RootRepeal.zip. I recommend downloading to your desktop.
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.
Click RootRepeal.exe to open the scanner.
Click the Report tab, now click on Scan. A Window will open asking what to include in the scan.
Check the following items:
Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services

Click OK
Scan your C Drive (Or your current system drive) and click OK. The scan will begin. This my take a moment, so please be patient. When the scan completes, click Save Report.
Name the log RootRepeal.txt and save it to your Documents folder - (Default folder).
Paste the log into your next reply.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 Ir0n_Duk3

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Posted 31 August 2009 - 04:25 AM

Hi Rigel

Thanks for all your help but I have actually gone ahead and reformatted and reinstalled Vista to get rid of this thing.

This is a great community on here and I'll definitely be back if (when) I need your help again.

Please go ahead and close this thread.

Thanks

Ir0n_Duk3

#8 rigel

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Posted 31 August 2009 - 06:45 AM

Thanks for letting us know :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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