Please help me resolve the following problem.
I have a Toshiba Satellite Pro M70-220 laptop, 60GB HDD, Pentium Mobile 750 Processor (1.8 MHz, 2MB Cache), 1.526 GB RAM, running on Win XP Pro SP3 (fully updated).
The laptop HDD has 4 partitions:
C: WinXP Pro SP3 OS, and all applications (pagefile for dumps)
D: Pagefile - to handle normal paging
E: Data & Downlaods
Have attempted to add the Recovery Console to the Boot menu on my Satellite Pro M70 laptop running on Win Pro XP3, using the method detailed in the ComboFix procedure given by Bill Castner in "Add "Recovery Console" to your Boot Menu -- Now! in the AumHa Forum.
I reached the stage where it said that the Recovery Console was succesfully installed, and I clicked on "No" to exit, and the CF-RC.txt log appeared; the CF-RC.txt looked OK: WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
C:\CMDCONS\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect
So I then attempted to delete the 2 downloads, starting with the Combofixe.exe. When I attempted to right-click on the Combofix.exe icon, the "hour-gloss" pointer appeared, and I was unable to get in the right-click menu to delete Combofix.exe. In fact the whole Windows screen appears to have frozen; the hourglass pointer remains active over the whole screen, except across the bottom toolbar, where it changes into the normal arrow-head pointer, but the latter is also unable to elcit any response e.g. won't bring the menu at the Start button on the left side of the toolbar, so I cannot even turn-off or resart the laptop byclicking on Start> Turn Off etc.
The Combofix procedure I used for adding the Recovery Console to the Boot Menu was as follows:
1. Turned off real-time scanning of the CA Anti-virus software
2. Turned off the Auto/online defrag option of Diskeeper Pro 2009 on all 4 partitions.
3. Cleaned up desktop of unused icons.
4. Disconnected peripherals except for the ADSL modem
5. Rebooted the laptop
6. Created System Restore Point named "Before Install of Recovery Console"
7. Downloaded Combofix.exe to Desktop from the link - download.bleepingcomputer.com/sUBs/Combofix.exe.
8. Downloaded WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe to the Desktop, from the link given in http://support.microsoft.com/kb/310994
9. Ensured that all programs & open windows were closed. (but did not disconnect the ADS(USB)modem). Checked in Windows Task manager that there was nothing in the Applications Tab, and although there were 58 items listed in the Process tab, none were Antivirus scanning or Spy/Malware scanning processes. Nothing was said in the "Add "Recovery Console" to your Boot Menu -- Now!" procedure about doing a "Clean BOOT", so I did not do one.
10. Dragged the Win XP Pro SP2 Setup package onto Combofo.exe and dropped it.
11. Followed the prompt to start Combofix and agreed to the End-User License Agreement.
12. Eventually the "What's Next" Box popped up advising that:
The Recovery Console was successfully installed.
Click 'Yes' to continue scanning for malware
Click 'No' to exit I clicked "No"
13. I then attempted to delete the 2 downloads, starting with the Combofix.exe. As soon as I attempted to right-click on the Combofix.exe icon, the hourglass pointer appeared, but not the right click menu and the screen froze.
The hour glass pointer does not disappear, except at the toolbar at the bottom of the screen, where it changes to the normal arrow-head pointer, but nothing on the toolbar including the Start Button responds to it.All frozen.
14. The CF-RC.txt appears to be normal as indicated above (should I have closed it before attempting to delete the 2 downloads ?)
15. I left the laptop on and plugged into the AC power supply, and after about 5 hours the laptop automatically went into "Standby Mode". I pressed button briefly to bring it out of Standby Mode, but although the hourglass icon re-appeared, the screen just went from black to grey, that is, the Windows Desktop did not reappear.
16. I then decided to put the laptop back into standby mode by closing the lid, and I turned off the AC Power supply. The reason I did this is that I could not hear the fan running, and I was scared the laptop might eventually overheat, and/or I would damage the battery.
Note: A couple days ago I downloaded the free versions of MalwareBytes and SuperAntiSpyware, and used both of them to scan the C: (winXP) partition. Nothing found except cookies. Since they are both free versions, they should not have been running in the background when I attempted the Combofix procedure to add the Recovery Console to the Advanced Boot Menu. I was still able to check the Task Manager (Ctrl-Alt-Del) to confirm that Malware Bytes and SuperAntiSpyware were not running after screen froze. Neither does Combofix appear in Windows Task Manager Process tab.
What are my options for resolving this problem ?
Should I turn off the laptop manually by pressing the power button ?
If yes, what should I do after that ?
Should I turn on the laptop on again, and press F8 to try get into the Advanced Boot Menu, and then try to boot into Safe Mode ?
If I boot succesfully into Safe Mode, what should I do next ?
What should I do if it boots into the Recovery Console ?
Thank you for any assistance you can offer.