Posted 28 August 2009 - 05:59 PM
It is a Dell Latitude laptop, about 5 years old.
I have the OS disks, but I have not backed up the computer yet. That is my next step, get as much information as possible backed up.
The exact wording is "CCLEANER.EXE - Corrupt File. The file or directory C:\Program Files\CCleaner is corrupt and unreadable. Please run the Chkdsk utility."
The system was infected. I had the "Windows Antivirus Pro" ransomware that I cleaned using Malwarebytes. The error was occurring while the machine was infected, but I was hoping that it was related to the infection.
The machine has AVG Free installed on it and that program no longer updates correctly. It is now asking for a restart after downloading an update, but when I restart it tries to update again and then asks for a restart again. I am planning on uninstalling that program and re-installing to see if that will fix the problem.
This computer belongs to one of my co-workers and I know that she has a broadband connection at home and uses a wireless router.
There are some updates that have not been installed and I will be installing those after I re-install AVG.
Thank you for the reply.