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Kaspersky Online Scanner says i'm infected


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#1 sandman1374

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Posted 28 August 2009 - 04:52 PM

I haven't had any concerns till just recently after receiving 3 separate emails with no name or address on them in MS Office Outlook. When received, I deleted them without opening and added them to the block senders list. Out of curiosity I decided to try running a Kaspersky Online scan (maybe this was a mistake?) and it tells me I have one "Suspicious: Trojan-Spy.HTML.Fraud.gen" and four "Infected: not-a-virus:PSWTool.Win32.RAS.a" all in Outlook pst. Other then the lexmark printer giving me the usual grief of not scanning more than 1 or 2 pictures before freezing and an occasional "not being able to log off" my user account after the scanner freezes I really haven't noticed any problems. Can anyone help with these items listed from the Kaspersky scan?

Custom, AMD R7 1800x @ 3925MHz. ASUS Crosshair VI Hero, 2 x 8GB G-Skill Flare-X @ 3466MHz 14-13-13-26-1T, Samsung 960 m.2 NVMe OS. Samsung 840 Pro 120GB SSD OC OS. 2TB WD Blck data, 4TB WD Red Storage, EVGA G2 850 PSU, HD7970 3GB w/XSPC Razor WB. EK C6H Monoblock,  D5 Vario, RX360 rad,RS360 rad, EX140 rad, Xigmatek Elysium. Win10 Pro x64, Linksys WRT1900 ACS, Firefox Beta, Avast Free, Malwarebytes Pro, CCleaner,


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#2 Blade

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Posted 28 August 2009 - 04:56 PM

Hello.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes log

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#3 sandman1374

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Posted 28 August 2009 - 06:04 PM

Here is the log file. I did change the file name BEFORE down loading but not again after is that correct? Appears nothing was found.

Malwarebytes' Anti-Malware 1.40
Database version: 2710
Windows 5.1.2600 Service Pack 3

8/28/2009 6:52:14 PM
mbam-log-2009-08-28 (18-52-14).txt

Scan type: Quick Scan
Objects scanned: 117850
Time elapsed: 4 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Custom, AMD R7 1800x @ 3925MHz. ASUS Crosshair VI Hero, 2 x 8GB G-Skill Flare-X @ 3466MHz 14-13-13-26-1T, Samsung 960 m.2 NVMe OS. Samsung 840 Pro 120GB SSD OC OS. 2TB WD Blck data, 4TB WD Red Storage, EVGA G2 850 PSU, HD7970 3GB w/XSPC Razor WB. EK C6H Monoblock,  D5 Vario, RX360 rad,RS360 rad, EX140 rad, Xigmatek Elysium. Win10 Pro x64, Linksys WRT1900 ACS, Firefox Beta, Avast Free, Malwarebytes Pro, CCleaner,


#4 Blade

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Posted 28 August 2009 - 06:06 PM

Let's double check the results with another scanner. Please note that the following may take some time to run.

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". When logging in, do NOT log in under the account titled "Admin" or "Administrator"

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
~Blade


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#5 sandman1374

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Posted 28 August 2009 - 09:36 PM

Results for SAS scan are listed below, and ran ATF Cleaner (normaly I do use CCleaner a couple times per week). Thanks for you're help so far too!!! Any other help would be way too nice.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/28/2009 at 10:13 PM

Application Version : 4.27.1002

Core Rules Database Version : 4075
Trace Rules Database Version: 2015

Scan type : Complete Scan
Total Scan Time : 01:49:35

Memory items scanned : 198
Memory threats detected : 0
Registry items scanned : 5283
Registry threats detected : 0
File items scanned : 36552
File threats detected : 0

Custom, AMD R7 1800x @ 3925MHz. ASUS Crosshair VI Hero, 2 x 8GB G-Skill Flare-X @ 3466MHz 14-13-13-26-1T, Samsung 960 m.2 NVMe OS. Samsung 840 Pro 120GB SSD OC OS. 2TB WD Blck data, 4TB WD Red Storage, EVGA G2 850 PSU, HD7970 3GB w/XSPC Razor WB. EK C6H Monoblock,  D5 Vario, RX360 rad,RS360 rad, EX140 rad, Xigmatek Elysium. Win10 Pro x64, Linksys WRT1900 ACS, Firefox Beta, Avast Free, Malwarebytes Pro, CCleaner,


#6 DaChew

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Posted 28 August 2009 - 10:14 PM

Kasp is one of the only scanners that can dig out/detect infected emails from outlook archives, please clean out any and all suspicous one and empty your trash
Chewy

No. Try not. Do... or do not. There is no try.

#7 sandman1374

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Posted 29 August 2009 - 12:17 PM

Even thou we don't save/archive a great deal of email i am currently going through all messages and deleting most all of them as you suggested. At this point is there much more we can do? And does it appear my system is clean? Are there any potential problems found with this Kaspersky scan that need more attention? I do deeply appreciate all your efforts and wish to thank you both for the help!!!

Custom, AMD R7 1800x @ 3925MHz. ASUS Crosshair VI Hero, 2 x 8GB G-Skill Flare-X @ 3466MHz 14-13-13-26-1T, Samsung 960 m.2 NVMe OS. Samsung 840 Pro 120GB SSD OC OS. 2TB WD Blck data, 4TB WD Red Storage, EVGA G2 850 PSU, HD7970 3GB w/XSPC Razor WB. EK C6H Monoblock,  D5 Vario, RX360 rad,RS360 rad, EX140 rad, Xigmatek Elysium. Win10 Pro x64, Linksys WRT1900 ACS, Firefox Beta, Avast Free, Malwarebytes Pro, CCleaner,


#8 DaChew

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Posted 29 August 2009 - 09:25 PM

You should be fine.
Chewy

No. Try not. Do... or do not. There is no try.

#9 Blade

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Posted 29 August 2009 - 09:27 PM

Glad we could help. :thumbsup:

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