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Rootkit Protection System -- help needed


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#1 Bill_C2

Bill_C2

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Posted 28 August 2009 - 04:32 AM

Thanks in advance for your assistance! I sincerely hope YOU can help....

My son’s laptop (Win XP) acquired a virus…actually a rootkit called Protection Systems. I have been attempting to get rid of it for 4 days now with no success HOWEVER I suspect now I am in a position that you can assist me. Here is what I have done using my PC and a flash memory that I transferred between machines:
1. My first step was to attempt to use Malwarebytes Anti-Malware on it but that did not work. The rootkit shut it down.
2. Then I tried HijackThis, unsuccessfully. Shut it down.
3. Then I heard about a beta product called RootRepeal and tried that. Unsuccessful again! It shut it down and produced a blank log file.
4. So, I contacted the author of RootRepeal (initials AD) and asked for his advice. He said I may have a particularly lethal rootkit. So…
5. He sent me a link to another program he’s written called Win32kDiag, I was successful today running that (!) and produced a log file. I can supply it when you're ready. He suggested I contact you with the log file and get your wisdom as to what steps I might now take to rid the laptop of the rootkit.

So, here I am, hoping you can help!

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#2 Guest_superbird_*

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Posted 16 September 2009 - 09:07 AM

Hi,

I'm going to redirect you to the HijackThissection of this forum. This, because it's a deeper infection.
Read this page and follow it's steps: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Please give them a link to this topic.

Good luck. :thumbsup:




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