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runtime error for malwarebytes


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3 replies to this topic

#1 alf51175

alf51175

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Posted 27 August 2009 - 10:00 PM

Afraid I might be infected with something, computer is acting funny and a little slow. Try to run malwarebytes and get "Runtime Error "5", and something about call or arguement. Here is a HJT log.



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:48:30 PM, on 8/27/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\csrss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\Ati2evxx.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\system32\svchost.exe
E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
E:\WINDOWS\system32\Ati2evxx.exe
E:\WINDOWS\Explorer.EXE
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
E:\WINDOWS\RTHDCPL.EXE
E:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
E:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
E:\Program Files\iTunes\iTunesHelper.exe
E:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
E:\Program Files\Gigabyte\ET5Pro\GUI.exe
E:\WINDOWS\system32\svchost.exe
E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
E:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
E:\Program Files\Bonjour\mDNSResponder.exe
E:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
E:\Program Files\Java\jre6\bin\jqs.exe
E:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
E:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
E:\WINDOWS\system32\HPZipm12.exe
E:\WINDOWS\system32\PnkBstrA.exe
E:\WINDOWS\system32\PnkBstrB.exe
E:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
E:\WINDOWS\system32\svchost.exe
E:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
E:\Program Files\iPod\bin\iPodService.exe
E:\WINDOWS\System32\alg.exe
E:\WINDOWS\System32\svchost.exe
E:\Documents and Settings\Amos\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
E:\Documents and Settings\Amos\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
E:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
E:\WINDOWS\system32\ctfmon.exe
E:\Program Files\Trend Micro\HijackThis\HijackThis.exe
E:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.charter.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - E:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - E:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - E:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - E:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - E:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - E:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - E:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - E:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - E:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - E:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - E:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - E:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [StartCCC] "E:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [GEST] =
O4 - HKLM\..\Run: [EasyTuneVPro] E:\Program Files\Gigabyte\ET5Pro\ETcall.exe
O4 - HKLM\..\Run: [ccApp] "E:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "E:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "E:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "E:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [swg] "E:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1216354977156
O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://games.myspace.com/Gameshell/GameHos...ronGameHost.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O23 - Service: Apple Mobile Device - Apple Inc. - E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - E:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - E:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - E:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Software Updater (gusvc) - Google - E:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - E:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - E:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - E:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - E:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - E:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LVCOMSer - Logitech Inc. - E:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - E:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - E:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Pml Driver HPZ12 - HP - E:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PnkBstrA - Unknown owner - E:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - E:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: Symantec Core LC - Unknown owner - E:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 10068 bytes

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#2 extremeboy

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Posted 10 September 2009 - 08:16 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.



If you still require assistance post a new set of DDS Logs and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log please refer to this page and in step #6 there is instructions on downloading and running DDS. IF you have any problems just let me know in your next reply or simply post a Hijackthis log.

Then, please run RootRepeal:

Download and run RootRepeal CR

Please download RootRepeal to your desktop
Alternative Download Link 2
Alternative Download Link 3
  • Physically disconnect your machine from the internet as your system will be unprotected.
  • Unzip it to it's own folder
  • Close/Disable all other programs especially your security programs (anti-spyware, anti-virus, and firewall) Refer to this page, if you are unsure how.
  • Double-click on RootRepeal.exe to run it. If you are using Vista, please right-click and run as Administrator...
  • Click the Report tab at the bottom.
  • Now click the Scan button in the Report Tab. Posted Image
  • A box will pop up, check the boxes beside ALL Seven options/scan area
    Posted Image
  • Now click OK.
  • Another box will open, check the boxes beside all the drives, eg : C:\, then click OK.
  • The scan will take a little while to run, so let it go unhindered.
  • Once it is done, click the Save Report button. Posted Image
  • Save it as RepealScan and save it to your desktop
  • Reconnect to the internet.
  • Post the contents of that log in your reply please.
For your next reply I would like to see:
-The DDS logs
---DDS.txt and Attach logs
-RootRepeal logs
-Description of any remaining problems you may still have.


Thanks again and we apologize for the delay.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 extremeboy

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Posted 13 September 2009 - 04:47 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the last day I replied initially, the topic will need to be closed.

Thanks for understanding.

With Regards,
Extremeboy
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If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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#4 extremeboy

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Posted 15 September 2009 - 06:53 AM

Hello.

Due to Lack of feedback, this topic is now Closed

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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