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Help with removal please [Moved]


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#1 Chad P

Chad P

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Posted 27 August 2009 - 11:32 AM

Hi,

I have a computer that is infected. My wife got duped on a site, and apparently allowed "something" to run. This is the most aggressive infection I have ever dealt with. No antivirus/antimalware programs can run. Windows complains about permissions. Internet Explorer doesn't work. Firefox searches and hyperlinks get hijacked. ComboFix starts, then disappears. HJT starts, then disappears. I was able to use GMEP and is shows a .sys file in red under the rootkit tab. It also shows that svchost.exe, spoolsv.exe, explorer.exe, and a few random other services have been attacked. I try to kill everything that GMEP shows as bad, and reinstall MalwareBytes. It starts a scan, then disappears, and the red items reappear in GMEP. Please tell me what I need to upload to shed some light on this one. Thanks in advance.

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#2 Orange Blossom

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Posted 27 August 2009 - 11:48 AM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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