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Hi all- I'm new and could use help with my Vista-


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3 replies to this topic

#1 TLilly77

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Posted 27 August 2009 - 08:58 AM

I have an on-going problem for over 5 months now... Something/someone always manages to take ownership of my computer.

Viruses get fixed- computer will work great, but my "entourage" (no, I'm not schizophrenic!) ALWAYS comes back in full force AND almost immediately.
I have had my system restored professionally 5 times and the same issue always comes back...weasels its way back in.

My husband was on the phone with Hewlett-P. for 2 hours fixing our computer while I ran out to buy an Anti-Virus package that the tech recommended. I respect his opinion and know that it was
a good selection. (Norton 360) Well, wouldn't you know...during the initial big "grand opening" scan our "other user" logged in?? DURING the scan? :thumbsup:

I hope that someone out there can help?!

Thank you so much!

TLilly

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#2 ZD_Inty

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Posted 27 August 2009 - 09:53 AM

are you on wireless network? and is it secure or unsecure?
if unsecure. i would say to secure it (password for wireless network)

#3 TLilly77

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Posted 27 August 2009 - 01:12 PM

Hi ZD-

Thank you for replying. I am on a DSL High-Speed Internet. I have tried to create a password in the past and was denied access of course...
All of the settings are already changed before I have a chance to get to them... :thumbsup:

Sometimes when I get too close to actually accessing or getting too close to their information, they do something to my computer...disconnect my internet connection, make my screen black, ect...
Why so mean?

There has to be SOMETHING I can do! No?

#4 garmanma

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Posted 27 August 2009 - 02:47 PM

You have a DDS / HJT log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.


To avoid confusion, I am closing this topic.
Mark
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