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Unable to remove virus or spyware


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2 replies to this topic

#1 anthonym

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Posted 26 August 2009 - 09:59 PM

Hello All,


I have had terrible time trying to rid this computer of viruses and spyware. for about a week now this is my friends computer and she didn't have any type of antivirus program. Also to add to that she has a teenage sun that visits my space and other social networks. I have downloaded trendmicro Internet Security Pro, Malwarebytes, Super Antivirus and nothing seems to be working. I finally got Trend Micro to install after several failed attempts and malwarye bytes will not even go into setup mode. Trend Micro ran and came up with a coulple of virus and I removed them and I am still having problems so I went to use Malwareybytes which I had to rename the file and the extension to anthony.bat for it to install and now that its installed it still will not run. I downloaded hijakthis and that wouldn't run either I finally booted into safemode and renamed the file and it worked. At First this virus was blocking my internet traffic and keeing me from running IE, and Firefox but I have gotten past this. I have my Hijackthis log available any assistance with this problem would be greatly appreciated

Thanks

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#2 Blade

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Posted 10 September 2009 - 11:24 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#3 Orange Blossom

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Posted 15 September 2009 - 06:57 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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