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Can't run any scans with any programs so far


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#1 blackjackz

blackjackz

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Posted 26 August 2009 - 08:06 PM

Got a friend's infected computer. But I can't run any of the normal programs. Everything I try to run, just closes down almost immediately. Tried SpyBot, Norton, even HijackThis, all close right after the scan begins. This happens in normal and safe mode.

Any help appreciated. Thanks.

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#2 Straythe

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Posted 29 August 2009 - 07:11 PM

Hello; please note I'm not a staff member here, but perhaps I can help get the process started.

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(re Computer Pro)


You might be able to get Malwarebytes' AntiMalware to run as long as you rename it. Follow this guide (from Computer Pro):

http://www.bleepingcomputer.com/forums/ind...t&p=1395044


I'd also suggest checking for rootkits right off the bat. Here's a guide to using RootRepeal (from Blade):

http://www.bleepingcomputer.com/forums/ind...t&p=1401649

Then post the logs back here. If the programs won't run, let us know what happens.


Good luck - Straythe
***"When you surround an enemy, leave an outlet free [...] to make him believe there is a road to safety, and thus prevent his fighting with the courage of despair." Sun Tzu ***




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