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Laptop Running VERY slow


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2 replies to this topic

#1 jake321

jake321

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Posted 26 August 2009 - 03:09 PM

Hi
Im looking for some help in fixing my parents laptop. It takes 20mins for it to start up and runs very very slowly when its up and running. Switching between browsers takes ages as does opening documents and images.
I dont have any popups or virus warnings to report.
Any help would be great,
Thanks, Jake :thumbup2:


DDS (Ver_09-07-30.01) - NTFSx86
Run by mum at 20:51:39.93 on 26/08/2009
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.246.42 [GMT 1:00]


============== Running Processes ===============

C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exe
C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
C:\Program Files\Kodak\printer\center\KodakSvc.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\system32\RegSrvc.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\System32\wbem\unsecapp.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\TpShocks.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\IBMTOOLS\UTILS\ibmprc.exe
C:\PROGRA~1\ThinkPad\CONNEC~1\QCWLIcon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\btbb_wcm\McciTrayApp.exe
C:\PROGRA~1\BTHOME~1\Help\SMARTB~1\BTHelpNotifier.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Belkin\Bluetooth Software\BTTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\BTHomeHub\Help\bin\mpbtn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Documents and Settings\mum\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.co.uk/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Page_URL = hxxp://www.wanadoo.co.uk/
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
mSearch Bar = hxxp://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\windows\system32\sdra64.exe,
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\progra~1\yahoo!\common\yiesrvc.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4329.1504\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: SidebarAutoLaunch Class: {f2aa9440-6328-4933-b7c9-a6ccdf9cbf6d} - c:\program files\yahoo!\browser\YSidebarIEBHO.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: BT Yahoo! Sidebar: {51085e3d-a958-42a2-a6be-a6a9b0baf276} - c:\program files\yahoo!\browser\ysidebarIE.dll
uRun: [MsnMsgr] "c:\program files\msn messenger\MsnMsgr.Exe" /background
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [BTAgile] c:\program files\bt broadband talk softphone\BTAgile.exe
mRun: [S3TRAY2] S3Tray2.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [TPKMAPHELPER] c:\program files\thinkpad\utilities\TpKmapAp.exe -helper
mRun: [TpShocks] TpShocks.exe
mRun: [TPHOTKEY] c:\progra~1\thinkpad\pkgmgr\hotkey\TPHKMGR.exe
mRun: [TP4EX] tp4ex.exe
mRun: [UC_Start] c:\program files\ibm\updater\\ucstartup.exe
mRun: [UC_SMB]
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [IBMPRC] c:\ibmtools\utils\ibmprc.exe
mRun: [QCWLICON] c:\progra~1\thinkpad\connec~1\QCWLIcon.exe
mRun: [BMMMONWND] rundll32.exe c:\progra~1\thinkpad\utilit~1\BatInfEx.dll,BMMAutonomicMonitor
mRun: [btbb_wcm_McciTrayApp] c:\program files\btbb_wcm\McciTrayApp.exe
mRun: [Motive SmartBridge] c:\progra~1\bthome~1\help\smartb~1\BTHelpNotifier.exe
mRun: [EKIJ5000StatusMonitor] c:\windows\system32\spool\drivers\w32x86\3\EKIJ5000MUI.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\belkin\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\btbroa~1.lnk - c:\program files\bthomehub\help\bin\matcli.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: Send To &Bluetooth - c:\program files\belkin\bluetooth software\btsendto_ie_ctx.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\belkin\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\progra~1\yahoo!\common\yiesrvc.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {30A3CCA5-F34C-4E87-BB57-5A2F2C935E14} - file://d:\cdviewer\CdViewer.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/1.4.1/jinstall-141-win.cab
DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - hxxp://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/1.4.1/jinstall-141-win.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Notify: igfxcui - igfxsrvc.dll
Notify: QConGina - QConGina.dll
LSA: Notification Packages = scecli pwdmon

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-8-26 64160]
R0 Shockprf;Shockprf;c:\windows\system32\drivers\shockprf.sys [2005-2-26 59520]
R1 ANC;ANC;c:\windows\system32\drivers\ANC.sys [2005-2-26 11520]
R1 IBMTPCHK;IBMTPCHK;c:\windows\system32\drivers\IBMBLDID.SYS [2005-2-26 2432]
R1 ShockMgr;ShockMgr;c:\windows\system32\drivers\ShockMgr.sys [2005-2-26 4608]
R1 TPPWR;TPPWR;c:\windows\system32\drivers\TPPWR.SYS [2005-2-26 16384]
R2 ibmfilter;ibmfilter;c:\windows\system32\drivers\ibmfilter.sys [2004-9-24 64256]
R2 KodakSvc;Kodak AiO Device Service;c:\program files\kodak\printer\center\KodakSvc.exe [2008-2-28 18944]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-7-3 1029456]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-1-12 24652]
S2 VaultClientSRV;BT Auto Backup Service;c:\program files\bt auto backup\VaultClientSRV.exe [2007-7-4 943480]
S3 QCNDISIF;QCNDISIF;c:\windows\system32\drivers\qcndisif.sys [2005-2-26 12288]

=============== Created Last 30 ================

2009-08-26 19:20 15,688 a------- c:\windows\system32\lsdelete.exe
2009-08-26 16:53 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-08-26 16:53 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-08-26 16:53 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-08-26 16:49 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\{EF63305C-BAD7-4144-9208-D65528260864}
2009-08-26 16:47 <DIR> --d----- c:\program files\Lavasoft
2009-08-26 13:21 <DIR> --d----- c:\windows\system32\scripting
2009-08-26 13:20 <DIR> --d----- c:\windows\l2schemas
2009-08-26 13:20 <DIR> --d----- c:\windows\system32\en
2009-08-26 13:20 <DIR> --d----- c:\windows\system32\bits
2009-08-26 12:52 <DIR> --d----- c:\windows\network diagnostic
2009-08-25 11:14 136,192 -------- c:\windows\system32\dllcache\msv1_0.dll
2009-08-25 11:14 54,272 -------- c:\windows\system32\dllcache\wdigest.dll
2009-08-25 11:14 301,568 -------- c:\windows\system32\dllcache\kerberos.dll
2009-08-25 11:14 92,928 -------- c:\windows\system32\dllcache\ksecdd.sys
2009-08-24 19:14 <DIR> --dsh--- c:\windows\system32\lowsec
2009-08-24 11:56 1,089,593 -------- c:\windows\system32\dllcache\ntprint.cat
2009-08-21 08:36 <DIR> --d----- c:\windows\system32\XPSViewer
2009-08-21 08:34 117,760 -------- c:\windows\system32\prntvpt.dll
2009-08-21 08:34 89,088 -------- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-08-21 08:34 597,504 -------- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-08-21 08:34 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-08-21 08:34 575,488 -------- c:\windows\system32\dllcache\xpsshhdr.dll
2009-08-21 08:34 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-08-21 08:34 1,676,288 -------- c:\windows\system32\dllcache\xpssvcs.dll
2009-08-21 08:34 <DIR> --d----- C:\83d37e6dd3d10ef68f63c435
2009-08-21 08:23 <DIR> --d----- c:\program files\MSXML 6.0
2009-08-21 08:20 <DIR> --d----- c:\windows\ServicePackFiles
2009-08-18 12:04 128,512 -------- c:\windows\system32\dllcache\dhtmled.ocx
2009-08-18 11:58 1,315,328 -------- c:\windows\system32\dllcache\msoe.dll
2009-08-18 11:51 655,872 -------- c:\windows\system32\dllcache\mstscax.dll
2009-08-05 10:01 204,800 -------- c:\windows\system32\dllcache\mswebdvd.dll

==================== Find3M ====================

2009-08-26 13:39 86,695 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-08-05 10:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-18 17:05 3,069,440 -------- c:\windows\system32\dllcache\mshtml.dll
2009-07-18 17:05 1,509,888 -------- c:\windows\system32\dllcache\shdocvw.dll
2009-07-17 20:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-17 20:01 58,880 -------- c:\windows\system32\dllcache\atl.dll
2009-06-26 17:50 666,624 a------- c:\windows\system32\wininet.dll
2009-06-26 17:50 666,624 -------- c:\windows\system32\dllcache\wininet.dll
2009-06-26 17:50 620,032 -------- c:\windows\system32\dllcache\urlmon.dll
2009-06-26 17:50 81,920 a------- c:\windows\system32\ieencode.dll
2009-06-26 17:50 81,920 -------- c:\windows\system32\dllcache\ieencode.dll
2009-06-25 09:25 730,112 a------- c:\windows\system32\lsasrv.dll
2009-06-25 09:25 301,568 a------- c:\windows\system32\kerberos.dll
2009-06-25 09:25 147,456 a------- c:\windows\system32\schannel.dll
2009-06-25 09:25 136,192 a------- c:\windows\system32\msv1_0.dll
2009-06-25 09:25 56,832 a------- c:\windows\system32\secur32.dll
2009-06-25 09:25 54,272 a------- c:\windows\system32\wdigest.dll
2009-06-25 09:25 730,112 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-06-25 09:25 147,456 -------- c:\windows\system32\dllcache\schannel.dll
2009-06-25 09:25 56,832 -------- c:\windows\system32\dllcache\secur32.dll
2009-06-22 12:49 117,248 a------- c:\windows\system32\mqtgsvc.exe
2009-06-22 12:49 19,968 a------- c:\windows\system32\mqbkup.exe
2009-06-22 12:49 117,248 -------- c:\windows\system32\dllcache\mqtgsvc.exe
2009-06-22 12:49 19,968 -------- c:\windows\system32\dllcache\mqbkup.exe
2009-06-22 12:49 4,608 a------- c:\windows\system32\mqsvc.exe
2009-06-22 12:49 4,608 -------- c:\windows\system32\dllcache\mqsvc.exe
2009-06-22 12:48 91,776 -------- c:\windows\system32\dllcache\mqac.sys
2009-06-16 15:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 15:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-16 15:36 119,808 -------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 15:36 81,920 -------- c:\windows\system32\dllcache\fontsub.dll
2009-06-12 13:31 80,896 a------- c:\windows\system32\tlntsess.exe
2009-06-12 13:31 80,896 -------- c:\windows\system32\dllcache\tlntsess.exe
2009-06-12 13:31 76,288 a------- c:\windows\system32\telnet.exe
2009-06-12 13:31 76,288 -------- c:\windows\system32\dllcache\telnet.exe
2009-06-10 15:13 84,992 a------- c:\windows\system32\avifil32.dll
2009-06-10 15:13 84,992 -------- c:\windows\system32\dllcache\avifil32.dll
2009-06-10 07:14 132,096 a------- c:\windows\system32\wkssvc.dll
2009-06-10 07:14 132,096 -------- c:\windows\system32\dllcache\wkssvc.dll
2009-06-03 20:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-06-03 20:09 1,291,264 -------- c:\windows\system32\dllcache\quartz.dll

============= FINISH: 20:52:42.40 ===============

Attached Files



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#2 Blade

Blade

    Strong in the Bleepforce


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Posted 10 September 2009 - 07:08 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#3 Orange Blossom

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Posted 15 September 2009 - 07:02 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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