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Infected with remnants of Microsoft Antivirus Pro virus


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11 replies to this topic

#1 Patrick494949

Patrick494949

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Posted 26 August 2009 - 12:15 PM

I'm in a jam as I'm facing a deadline and my computer isn't working. Would really appreciate any help.

I picked up the Microsoft Antivirus Pro virus yesterday. I attempted to remove it using Malwarebytes and a couple other tricks. This cleared up some of the problems.

My system is Vista Home Premium.

Currently the primary symptoms are:

1. Searches are redirected - searches using mozilla firefox and IE are both impacted

2. Items aren't working, my norton is inaccessible, computer shuts itself down automatically.

3. Task List feature has been modified, won't allow me to see which applications are running.

3. Tried to run RootRepeal per Bleeping Computer protocol, and the virus stalls it, even if I run it in Safemode.


**I have attached my incomplete Root Appeal Log. After attempting running in normal and safe mode, Root appeal always stalled. One time, when I closed it, it produced the attached report.

I really appreciate any help you can provide!


Below are my DDS results:


DDS (Ver_09-07-30.01) - NTFSx86
Run by Mark at 10:22:41.86 on Wed 08/26/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2813.1604 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wuauclt.exe
C:\TOSHIBA\IVP\ISM\ivpsvmgr.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Mark\Desktop\dds.scr
C:\Windows\system32\Taskmgr.exe
C:\Windows\Explorer.EXE
C:\Users\Mark\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_06\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\TOSCDSPD.exe
uRun: [Aim6]
uRun: [AdobeUpdater] "c:\program files\common files\adobe\updater5\AdobeUpdater.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [jswtrayutil] "c:\program files\jumpstart\jswtrayutil.exe"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [NDSTray.exe] NDSTray.exe
mRun: [cfFncEnabler.exe] cfFncEnabler.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_06\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {5721FA68-5ABD-40A8-81F1-4136691194BF} - hxxps://www.play.net/components/activex/AXSAL.ocx
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\mark\appdata\roaming\mozilla\firefox\profiles\5cdar4v2.default\
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll

============= SERVICES / DRIVERS ===============

R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20090811.002\IDSvix86.sys [2009-8-12 272432]
R1 jswpslwf;JumpStart Wireless Filter Driver;c:\windows\system32\drivers\jswpslwf.sys [2008-6-16 20384]
R2 canwunid;UniDriver for Canon Warehouse;c:\windows\system32\drivers\canwunid.sys [2007-3-22 5376]
R2 ConfigFree Service;ConfigFree Service;c:\program files\toshiba\configfree\CFSvcs.exe [2008-4-17 40960]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-17 149352]
R2 TOSHIBA SMART Log Service;TOSHIBA SMART Log Service;c:\program files\toshiba\smartlogservice\TosIPCSrv.exe [2007-12-3 126976]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-11-25 24652]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-28 101936]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2008-5-5 7168]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-2-19 41008]
RUnknown yobohs;yobohs; [x]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-11 23888]
S3 GoogleDesktopManager-022208-143751;Google Desktop Manager 5.7.802.22438;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-5-5 29744]
S3 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files\jumpstart\jswpsapi.exe [2008-6-16 954368]
S3 SVRPEDRV;SVRPEDRV;c:\windows\system32\sysprep\PEDRV.SYS [2008-5-16 9216]

=============== Created Last 30 ================

2009-08-26 09:25 <DIR> --d----- c:\program files\Trend Micro
2009-08-25 23:33 <DIR> --d----- C:\_OTM
2009-08-18 11:10 499,712 a------- c:\windows\system32\kerberos.dll
2009-08-18 11:10 175,104 a------- c:\windows\system32\wdigest.dll
2009-08-18 11:10 1,256,448 a------- c:\windows\system32\lsasrv.dll
2009-08-18 11:10 270,848 a------- c:\windows\system32\schannel.dll
2009-08-18 11:10 213,504 a------- c:\windows\system32\msv1_0.dll
2009-08-18 11:10 439,896 a------- c:\windows\system32\drivers\ksecdd.sys
2009-08-18 11:10 72,704 a------- c:\windows\system32\secur32.dll
2009-08-18 11:10 9,728 a------- c:\windows\system32\lsass.exe
2009-08-11 14:18 71,680 a------- c:\windows\system32\atl.dll
2009-08-11 14:18 160,256 a------- c:\windows\system32\wkssvc.dll
2009-08-11 14:18 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-08-11 14:18 91,136 a------- c:\windows\system32\avifil32.dll
2009-08-11 14:18 313,344 a------- c:\windows\system32\wmpdxm.dll
2009-08-11 14:17 7,680 a------- c:\windows\system32\spwmp.dll
2009-08-11 14:17 4,096 a------- c:\windows\system32\msdxm.ocx
2009-08-11 14:17 4,096 a------- c:\windows\system32\dxmasf.dll
2009-08-11 14:17 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-08-11 14:17 43,520 a------- c:\windows\system32\msdxm.tlb
2009-08-11 14:17 18,432 a------- c:\windows\system32\amcompat.tlb
2009-08-06 04:10 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-08-06 04:10 97,800 a------- c:\windows\system32\infocardapi.dll
2009-08-06 04:10 622,080 a------- c:\windows\system32\icardagt.exe
2009-08-06 04:10 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-08-06 04:10 37,384 a------- c:\windows\system32\infocardcpl.cpl
2009-08-06 04:10 11,264 a------- c:\windows\system32\icardres.dll
2009-08-06 04:10 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-08-06 04:10 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-08-06 04:01 96,760 a------- c:\windows\system32\dfshim.dll
2009-08-06 04:01 282,112 a------- c:\windows\system32\mscoree.dll
2009-08-06 04:01 41,984 a------- c:\windows\system32\netfxperf.dll
2009-08-06 04:01 158,720 a------- c:\windows\system32\mscorier.dll
2009-08-06 04:01 83,968 a------- c:\windows\system32\mscories.dll
2009-07-29 13:04 <DIR> --d----- c:\users\mark\appdata\roaming\Malwarebytes
2009-07-29 13:04 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-29 13:04 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-29 13:04 <DIR> --d----- c:\programdata\Malwarebytes
2009-07-29 13:04 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-07-29 13:04 <DIR> --d----- c:\progra~2\Malwarebytes
2009-07-29 11:42 <DIR> --d----- c:\programdata\WindowsSearch

==================== Find3M ====================

2009-07-18 11:06 827,904 a------- c:\windows\system32\wininet.dll
2009-07-18 11:01 78,336 a------- c:\windows\system32\ieencode.dll
2009-07-18 04:46 26,624 a------- c:\windows\system32\ieUnatt.exe
2009-06-15 10:24 156,672 a------- c:\windows\system32\t2embed.dll
2009-06-15 10:20 72,704 a------- c:\windows\system32\fontsub.dll
2009-06-15 10:20 10,240 a------- c:\windows\system32\dciman32.dll
2009-06-15 07:52 289,792 a------- c:\windows\system32\atmfd.dll
2009-04-01 16:21 60,744 a------- c:\users\mark\g2mdlhlpx.exe
2009-02-28 00:52 86,016 a------- c:\windows\inf\infstor.dat
2009-02-28 00:52 51,200 a------- c:\windows\inf\infpub.dat
2009-02-28 00:52 143,360 a------- c:\windows\inf\infstrng.dat
2008-07-28 23:20 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 21:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 10:24:01.58 ===============

Attached Files


Edited by Patrick494949, 26 August 2009 - 12:23 PM.


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#2 Blade

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Posted 10 September 2009 - 07:00 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#3 Patrick494949

Patrick494949
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  • Local time:06:04 PM

Posted 10 September 2009 - 08:16 AM

Thanks for your reply!

The situation has continued to evolve, interestingly my searches are no longer redirected, instead search sometimes works fine, other times creates a blank screen.

For a few days, I recieved the error "Debugger detected [97]" when I tried to run virtually ANY program and had to use the 'run as administrator' feature to work around it.

Now I'm recieving notices from a "Protection System", Windows Antivirus Pro, etc.which constantly pop up and my computer restarts at random increments. I also get a fresh set of "porntube" icons on my screen with each restart.

Additionally, if I attempt to create a new microsoft word document, create a new folder, etc. via right-click, my windows explorer crashes.

Here's the log, I was unable to Zip the attachement.

Thanks again for your help, I really appreciate it.



DDS (Ver_09-07-30.01) - NTFSx86
Run by Mark at 7:54:37.05 on Thu 09/10/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2813.1748 [GMT -5:00]

AV: Protection System *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Protection System\psystem.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\net.exe
C:\Windows\system32\net1.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Mark\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_06\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\TOSCDSPD.exe
uRun: [Aim6]
uRun: [AdobeUpdater] "c:\program files\common files\adobe\updater5\AdobeUpdater.exe"
uRun: [Protection System] "c:\program files\protection system\psystem.exe" -noscan
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [jswtrayutil] "c:\program files\jumpstart\jswtrayutil.exe"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [NDSTray.exe] NDSTray.exe
mRun: [cfFncEnabler.exe] cfFncEnabler.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
dRun: [mssadv.exe] c:\windows\system32\config\systemprofile\appdata\roaming\msa\mssadv.exe
dRun: [msctrl.exe] c:\windows\system32\config\systemprofile\appdata\roaming\msa\msctrl.exe
dRun: [fff.exe] c:\windows\system32\config\systemprofile\appdata\roaming\msa\fff.exe
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_06\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper20073151.dll
DPF: {5721FA68-5ABD-40A8-81F1-4136691194BF} - hxxps://www.play.net/components/activex/AXSAL.ocx
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\mark\appdata\roaming\mozilla\firefox\profiles\5cdar4v2.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=ffsp1&p=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=ffds1&p=
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

============= SERVICES / DRIVERS ===============

R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20090826.001\IDSvix86.sys [2009-9-3 272432]
R1 jswpslwf;JumpStart Wireless Filter Driver;c:\windows\system32\drivers\jswpslwf.sys [2008-6-16 20384]
R2 canwunid;UniDriver for Canon Warehouse;c:\windows\system32\drivers\canwunid.sys [2007-3-22 5376]
R2 ConfigFree Service;ConfigFree Service;c:\program files\toshiba\configfree\CFSvcs.exe [2008-4-17 40960]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-17 149352]
R2 TOSHIBA SMART Log Service;TOSHIBA SMART Log Service;c:\program files\toshiba\smartlogservice\TosIPCSrv.exe [2007-12-3 126976]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-11-25 24652]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-27 102448]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2008-5-5 7168]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-2-19 41008]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-11 23888]
S3 GoogleDesktopManager-022208-143751;Google Desktop Manager 5.7.802.22438;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-5-5 29744]
S3 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files\jumpstart\jswpsapi.exe [2008-6-16 954368]
S3 SVRPEDRV;SVRPEDRV;c:\windows\system32\sysprep\PEDRV.SYS [2008-5-16 9216]

=============== Created Last 30 ================

2009-09-10 04:04 197 a------- c:\windows\system32\MRT.INI
2009-09-09 09:50 31,232 a------- c:\windows\system32\wingenocx.dll
2009-09-09 09:49 <DIR> --d----- c:\program files\Protection System
2009-09-09 06:07 2,868,224 a------- c:\windows\system32\mf.dll
2009-09-07 12:45 <DIR> --d----- c:\program files\test
2009-09-07 11:29 4 a------- c:\windows\system32\bincd32.dat
2009-09-07 09:51 1,382 a------- c:\windows\system32\onhelp.htm
2009-09-07 09:38 36 a------- c:\windows\system32\sysnet.dat
2009-09-07 09:38 9 a------- c:\windows\system32\bennuar.old
2009-09-07 09:34 19,968 a------- c:\windows\system32\UACmtprtjpmep.dll
2009-09-07 09:34 1,010,176 a------- c:\windows\system32\wscsvc32.exe
2009-09-07 09:34 1,245,184 a------- c:\windows\system32\UACxmuuvdkyeg.dll
2009-09-07 09:34 217 a------- c:\windows\system32\UACpxuqwoibic.dat
2009-09-07 09:33 6,567 a------- c:\windows\system32\uacinit.dll
2009-09-07 09:33 74,240 -------- c:\windows\system32\UACwuspfyfrbk.dll
2009-09-07 09:33 24,064 a------- c:\windows\system32\UACxbskxeyxpi.dll
2009-09-07 09:33 50,176 -------- c:\windows\system32\drivers\UACpvjodxxygt.sys
2009-09-03 14:30 28,672 a------- c:\windows\system32\Apphlpdm.dll
2009-09-03 14:30 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2009-09-03 09:35 <DIR> --d----- c:\program files\Yahoo!
2009-09-03 09:34 <DIR> --d----- C:\2Wire_DSL_Setup_Tool
2009-08-26 09:25 <DIR> --d----- c:\program files\Trend Micro
2009-08-26 09:13 2,048 a------- c:\windows\system32\tzres.dll
2009-08-25 23:33 <DIR> --d----- C:\_OTM
2009-08-18 11:10 499,712 a------- c:\windows\system32\kerberos.dll
2009-08-18 11:10 175,104 a------- c:\windows\system32\wdigest.dll
2009-08-18 11:10 1,256,448 a------- c:\windows\system32\lsasrv.dll
2009-08-18 11:10 270,848 a------- c:\windows\system32\schannel.dll
2009-08-18 11:10 213,504 a------- c:\windows\system32\msv1_0.dll
2009-08-18 11:10 439,896 a------- c:\windows\system32\drivers\ksecdd.sys
2009-08-18 11:10 72,704 a------- c:\windows\system32\secur32.dll
2009-08-18 11:10 9,728 a------- c:\windows\system32\lsass.exe
2009-08-11 14:18 71,680 a------- c:\windows\system32\atl.dll
2009-08-11 14:18 160,256 a------- c:\windows\system32\wkssvc.dll
2009-08-11 14:18 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-08-11 14:18 91,136 a------- c:\windows\system32\avifil32.dll
2009-08-11 14:18 313,344 a------- c:\windows\system32\wmpdxm.dll
2009-08-11 14:17 7,680 a------- c:\windows\system32\spwmp.dll
2009-08-11 14:17 4,096 a------- c:\windows\system32\msdxm.ocx
2009-08-11 14:17 4,096 a------- c:\windows\system32\dxmasf.dll
2009-08-11 14:17 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-08-11 14:17 43,520 a------- c:\windows\system32\msdxm.tlb
2009-08-11 14:17 18,432 a------- c:\windows\system32\amcompat.tlb

==================== Find3M ====================

2009-08-28 07:39 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2009-08-28 07:38 2,153,984 a------- c:\windows\apppatch\AcGenral.dll
2009-08-28 07:38 541,696 a------- c:\windows\apppatch\AcLayers.dll
2009-08-28 07:38 459,776 a------- c:\windows\apppatch\AcSpecfc.dll
2009-08-14 12:07 897,608 a------- c:\windows\system32\drivers\tcpip.sys
2009-08-14 11:29 104,960 a------- c:\windows\system32\netiohlp.dll
2009-08-14 11:29 17,920 a------- c:\windows\system32\netevent.dll
2009-08-14 09:16 17,920 a------- c:\windows\system32\ROUTE.EXE
2009-08-14 09:16 9,728 a------- c:\windows\system32\TCPSVCS.EXE
2009-08-14 09:16 11,264 a------- c:\windows\system32\MRINFO.EXE
2009-08-14 09:16 27,136 a------- c:\windows\system32\NETSTAT.EXE
2009-08-14 09:16 19,968 a------- c:\windows\system32\ARP.EXE
2009-08-14 09:16 10,240 a------- c:\windows\system32\finger.exe
2009-08-14 09:16 8,704 a------- c:\windows\system32\HOSTNAME.EXE
2009-07-18 11:06 827,904 a------- c:\windows\system32\wininet.dll
2009-07-18 11:01 78,336 a------- c:\windows\system32\ieencode.dll
2009-07-18 04:46 26,624 a------- c:\windows\system32\ieUnatt.exe
2009-07-13 13:36 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-13 13:36 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-11 14:32 513,024 a------- c:\windows\system32\wlansvc.dll
2009-07-11 14:32 302,592 a------- c:\windows\system32\wlansec.dll
2009-07-11 14:32 293,376 a------- c:\windows\system32\wlanmsm.dll
2009-07-11 14:29 127,488 a------- c:\windows\system32\L2SecHC.dll
2009-06-15 10:24 156,672 a------- c:\windows\system32\t2embed.dll
2009-06-15 10:20 72,704 a------- c:\windows\system32\fontsub.dll
2009-06-15 10:20 10,240 a------- c:\windows\system32\dciman32.dll
2009-06-15 07:52 289,792 a------- c:\windows\system32\atmfd.dll
2009-04-01 16:21 60,744 a------- c:\users\mark\g2mdlhlpx.exe
2009-02-28 00:52 86,016 a------- c:\windows\inf\infstor.dat
2009-02-28 00:52 51,200 a------- c:\windows\inf\infpub.dat
2009-02-28 00:52 143,360 a------- c:\windows\inf\infstrng.dat
2008-07-28 23:20 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 21:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 7:55:58.60 ===============

Attached Files



#4 Blade

Blade

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Posted 10 September 2009 - 09:28 AM

Hello, and again :thumbup2: to BleepingComputer! My online alias is Blade Zephon, or Blade for short, and I will be assisting you with your malware issues!

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Before we begin cleaning your machine, I'd like to lay out some guidelines for us to follow while we are working together.
  • I will be assisting you with your malware issues. This may or may not resolve other problems you are having with your computer. If you are still having problems after your machine has been determined clean, I will be glad to direct you to the proper forum for assistance.
  • Even if things appear better, that does not mean we are finished. Please continue to follow my instructions until I give you the all clean. Absence of symptoms does not mean that all the malware has been removed. If a piece of the infection is left, it can regenerate and reinfect your machine.
  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • I ask that you please refrain from running tools other than those I suggest to you while I am cleaning up your computer. The reason for this is so I know what is going on with the machine at any time. If you act independently it will cause changes to your system that I will not be aware of, which will make the process of cleaning the machine a much slower and more difficult process. Additionally, some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you are unsure or confused about any instructions I give you, you should ask me to clarify before doing anything. Additionally, if you run into any problems while carrying out instructions, you should STOP and reply back here explaining what happened.
  • After 5 days if a topic is not replied to we assume it has been abandoned and it is closed. If you need additional time, that is perfectly alright; you just need to let us know beforehand. :)
  • As I am in the final stages of training an Expert Coach will also oversee your fix. Your benefit will be two people helping you instead of just one, but responses may be somewhat delayed so please be patient!!!!
Please give me a little time to go through your logs. My instructions will be forthcoming.

~Blade

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#5 Patrick494949

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Posted 10 September 2009 - 09:43 AM

Great, I'm tracking topic and eager to get started! :thumbup2:

#6 Blade

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Posted 11 September 2009 - 07:45 AM

Hello Patrick494949 :thumbup2:

Let's get started.

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. If you wish to format and reinstall please stop here and let me know. If you wish to continue cleaning, read on and complete the following steps, but please acknowledge that you have read this in your next reply.

***************************************************

Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.

Link 1
Link 2


Posted Image


Posted Image
--------------------------------------------------------------------

Double click on Combo-Fix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt in your next reply so we can continue cleaning the system.
A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own.
This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


***************************************************

Please download gmer.zip and save to your desktop.
  • Extract (unzip) the file to its own folder such as C:\Gmer. (Click here for information on how to do this if not sure.)
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • You may be prompted to scan immediately if GMER detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as gmer.log and copy/paste the contents in your next reply.
  • Exit GMER and re-enable all active protection when done.
~Blade


In your next reply, please include the following:
Acknowledgment that you have read the Backdoor Warning posted above.
ComboFix.txt
gmer.log

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#7 Patrick494949

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Posted 13 September 2009 - 08:08 PM

Blade,

Thanks for the note.

Sorry for the slow response. I was traveling but i'm home now and can respond quickly.

I'm really upset about all of this. I'm hoping you can answer a few questions:


1. Can you tell me what backdoor trojan this was? i'm just wondering if this was a relatively benign backdoor (i.e. a search virus with a notification plug) or not. I read through the links you sent me, and it sounds like there is a wide range of possibilites.

2. If I re-format I will need to back up lots of excel and word files. Is there any chance viruses can "hide" in those? I'd hate to re-infect my computer.

3. I want to reduce the chances of this from ever happening again. Can you please point me to the best antivirus software?

4. Is there a recommended link you can send me to with step-by-step direcdtions for re formating?

thanks so much for you help!

#8 Blade

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Posted 14 September 2009 - 04:12 PM

Hello Patrick494949,

I'm really upset about all of this. I'm hoping you can answer a few questions:

I'm sorry. . . I wasn't trying to upset you. I just wanted you to be aware. I'd be happy to answer any questions you have. :thumbup2:

Can you tell me what backdoor trojan this was? i'm just wondering if this was a relatively benign backdoor (i.e. a search virus with a notification plug) or not. I read through the links you sent me, and it sounds like there is a wide range of possibilites.

Certainly. Part of the infection on your machine is a TDSS rootkit variant. This brand of rootkit includes backdoor functionality. It's got the potential to be pretty serious because the backdoor allows other programs to be remotely downloaded onto your computer. A keylogger for example. The keylogger could record keystrokes as you typed in your credit card number or secure password and then return that information to a remote attacker. A major issue we have with backdoors like these is that we can't be 100% certain we've patched every hole that the backdoor made in your security. There's always the possibility that one of our scanners didn't pick up something. Hopefully that explains things somewhat.

***************************************************

If I re-format I will need to back up lots of excel and word files. Is there any chance viruses can "hide" in those? I'd hate to re-infect my computer.

Excel and word files should be fine. Here are some guidelines for backing up.

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do NOT backup any applications/installers and Do NOT backup any files with the following extensions
  • .exe
  • .scr
  • .htm
  • .html
  • .xml
  • .zip
  • .rar
***************************************************

I want to reduce the chances of this from ever happening again. Can you please point me to the best antivirus software?

Well. . . I don't know if any antivirus software can be called "the best"; no program is perfect. I can definitely point you to some excellent antivirus options though. Two good antivirus programs free for non-commercial home use are Avast! and Antivir. If you want to go with a paid antivirus then I would suggest Kaspersky Internet Security as a good one. Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.

***************************************************

Is there a recommended link you can send me to with step-by-step direcdtions for re formating?


I've got a great deal of information on reformatting I can provide you with if that's the course you wish to take.

~Blade

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#9 Patrick494949

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Posted 14 September 2009 - 09:56 PM

Blade,

Thanks for your response.

I'm going to go ahead and reformat.

I will begin backing up my data, I'd appreciate any further info on re-formating.

Best Regards,

Patrick494949

p.s. regarding the antivirus software, does the adage "you get what you pay for" apply? i.e. are the commercial products better than the freebies?

#10 Blade

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Posted 15 September 2009 - 05:59 AM

Hello Patrick494949,

p.s. regarding the antivirus software, does the adage "you get what you pay for" apply? i.e. are the commercial products better than the freebies?

Not necessarily. I personally use the free version of Avira that I mentioned above. One benefit to some commercial products is that they have a dedicated support team, something you're not going to get with a free AV. I suggest you shop around, read reviews by users, examine each product. There are tons of threads in our AntiVirus, Firewall and Privacy Products and Protection Methods forums on AV products that you might find interesting. . . take some time to browse through them. The ultimate choice is yours.

***************************************************

I'm going to go ahead and reformat.

I will begin backing up my data, I'd appreciate any further info on re-formating.


Note that you will need either your Windows Vista CD or restoration CDs sent to you with the computer (or that you created yourself upon receiving the computer) in order to reinstall the OS.

A good source of information.
Reinstall Windows Vista

***************************************************

Download Belarc Advisor - builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser.
Run it and then print out the results, they may be handy.

~Blade

Edited by Blade Zephon, 15 September 2009 - 05:59 AM.

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#11 Blade

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Posted 16 September 2009 - 06:53 PM

Hello again.

Since reformatting your computer will resolve your malware issues, I'd like to point you to our Windows Vista forum if you have any further questions. The experts there will be able to assist you.

Good luck!

~Blade

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#12 Farbar

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Posted 19 September 2009 - 09:46 AM

This thread will now be closed since the issue seems to be resolved.

If you should have a new issue, please start a new topic.




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