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Issue with Hacktool.Rootkit


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24 replies to this topic

#1 JimmyRR

JimmyRR

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  • Local time:05:06 PM

Posted 26 August 2009 - 11:30 AM

I picked up a few different viruses that cut off my access my Symantec Antivirus Corporate Edition 9 and windows defender. Norton's autoprotect is still enabled, but it will not open, so I can't run a full scan. One of the things Nortons autoprotect reported was Hacktool.Rootkit, but it wasn't able to remove it. Windows Defender fails to start on load, and it can't uninstall it to attempt to reinstall it.

I have cleaned up some of the problems with Malwarebytes' Anti-Malware, Combo-Fix, and Spybot. Since Symantec won't open and won't uninstall, I installed AGV 8.5, ran a scan then uninstalled it. Since I still can't open Symantec or windows defender, I still think I have a problem.

When I attempt to open Symantec, I get the following error:
C:\Program Files\Symantec AntiVirus\VPC32.exe
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

When attempting to open windows defender, I get the following error:
Application failed to initialize: 0x800106ba. A problem caused this program's service to stop. To start the service, restart your computer or search Help and Support for how to start a service manually.

When attempting to go into computer management to start windows defender manually, it give me the following error:
Could not start the Windows Defender service on Local Computer
Error 5: Access is denied.



DDS (Ver_09-07-30.01) - NTFSx86
Run by jimmy at 9:36:51.67 on Wed 08/26/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_05
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.994 [GMT -6:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\ContentWatch\Internet Protection\cwsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\parentalcontrol\parentalcontrol.exe
C:\Program Files\ContentWatch\Internet Protection\cwtray.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\PROGRA~1\MICROS~3\wcescomm.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Documents and Settings\jimmy\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\jimmy\My Documents\downloads\RootkitRevealer\nailsetter.exe
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\Program Files\HJT\HijackThis.exe
C:\Documents and Settings\jimmy\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-inc&channel=us
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No File
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {A3BC75A2-1F87-4686-AA43-5347D756017C} - No File
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Parental Control Toolbar: {4e7bd74f-2b8d-469e-9fa5-a33de8dbe931} - c:\progra~1\parent~1\PARENT~1.DLL
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [H/PC Connection Agent] "c:\progra~1\micros~3\wcescomm.exe"
uRun: [Google Update] "c:\documents and settings\jimmy\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [AdobeUpdater] c:\program files\common files\adobe\updater5\AdobeUpdater.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [Aim6]
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_05\bin\jusched.exe"
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [parentalcontrol] "c:\program files\parentalcontrol\parentalcontrol.exe" "c:\program files\parentalcontrol\parentalcontrol.dll" "parentalcontrol"
mRun: [cwcptray] c:\program files\contentwatch\internet protection\cwtray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\device~1.lnk - c:\program files\olympus\devicedetector\DevDtct2.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Locate Spot on Map by GPS - c:\program files\opanda\iexif 2.26\IExifMap.htm
IE: View Exif/GPS/IPTC with IExif - c:\program files\opanda\iexif 2.26\IExifCom.htm
IE: {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~3\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~3\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: c:\windows\system32\cwalsp.dll
DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} - hxxps://my.dealersocket.com/dlrSocket/scriptx/smsx.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?LinkID=39204
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1152567233309
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
TCP: {2B55ADF9-A64A-4B49-BC0A-D50215F94614} = 66.80.130.23,66.80.131.5
TCP: {60DD29DE-A580-4FF4-B7D6-0B5E681B6700} = 66.80.130.23,66.80.131.5
Notify: igfxcui - igfxdev.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jsudwe~1\applic~1\mozilla\firefox\profiles\w89bn34y.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.cnn.com/
FF - prefs.js: keyword.URL - hxxp://us.yhs.search.yahoo.com/avg/search?fr=yhs-avg&type=yahoo_avg_hs2-tb-web_us&p=
FF - component: c:\documents and settings\jimmy\application data\mozilla\firefox\profiles\w89bn34y.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\winnt_x86-msvc\components\ipc.dll
FF - plugin: c:\documents and settings\jimmy\local settings\application data\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-12-19 337592]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-12-19 54968]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2006-3-7 192160]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2006-3-7 169632]
R2 CwAltaService20;ContentWatch;c:\program files\contentwatch\internet protection\cwsvc.exe [2007-6-23 1217840]
R2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-3-17 115952]
R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-3-17 1799408]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-3-24 24652]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-28 101936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090822.004\naveng.sys [2009-8-22 87888]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090822.004\navex15.sys [2009-8-22 875728]
S1 e122d7a1;e122d7a1;c:\windows\system32\drivers\e122d7a1.sys [2009-8-18 0]
S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2008-4-8 18176]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2008-4-8 7680]
S3 MotDev;Motorola Inc. USB Device;c:\windows\system32\drivers\motodrv.sys [2008-4-8 42112]
S3 VKSQ;VKSQ;c:\docume~1\jsudwe~1\locals~1\temp\VKSQ.exe [2009-8-26 441216]

=============== Created Last 30 ================

2009-08-26 09:13 <DIR> --d----- c:\program files\HJT
2009-08-25 23:39 <DIR> --ds---- C:\Combo-Fix
2009-08-23 19:45 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2009-08-19 15:12 <DIR> --d----- c:\docume~1\jsudwe~1\applic~1\Malwarebytes
2009-08-19 15:12 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-19 15:12 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-08-19 15:12 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-08-19 15:12 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-08-19 09:44 <DIR> --d----- c:\windows\system32\dllcache\cache
2009-08-19 09:30 50,176 a------- c:\windows\system32\proquota.exe
2009-08-19 09:07 <DIR> a-dshr-- C:\cmdcons
2009-08-19 09:04 229,376 a------- c:\windows\PEV.exe
2009-08-19 09:04 161,792 a------- c:\windows\SWREG.exe
2009-08-19 09:04 98,816 a------- c:\windows\sed.exe
2009-08-18 21:56 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-08-18 21:56 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-08-18 20:21 <DIR> --d----- c:\docume~1\alluse~1\applic~1\fssg
2009-08-18 20:19 <DIR> --d----- c:\docume~1\alluse~1\applic~1\f-secure
2009-08-18 15:48 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-08-18 15:45 <DIR> --d----- c:\program files\AVG
2009-08-18 15:45 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-08-18 15:38 <DIR> --d----- c:\docume~1\jsudwe~1\applic~1\AVG8
2009-08-18 13:09 1 a------- c:\windows\fdgg34353edfgdfdf
2009-08-18 11:14 909,312 a------- c:\windows\system32\uacav.dll
2009-08-18 11:13 0 a------- c:\windows\system32\drivers\e122d7a1.sys
2009-08-18 11:12 2 a--sh--- C:\952480517
2009-08-13 07:24 128,512 -------- c:\windows\system32\dllcache\dhtmled.ocx
2009-08-13 07:24 1,315,328 -------- c:\windows\system32\dllcache\msoe.dll
2009-08-05 03:01 204,800 -------- c:\windows\system32\dllcache\mswebdvd.dll
2009-07-31 23:24 <DIR> --dsh--- c:\documents and settings\jimmy\IECompatCache

==================== Find3M ====================

2009-08-23 20:26 20 ----h--- c:\docume~1\alluse~1\applic~1\PKP_DLdw.DAT
2009-08-05 03:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-19 18:48 11,067,392 -------- c:\windows\system32\dllcache\ieframe.dll
2009-07-19 07:18 5,937,152 a------- c:\windows\system32\dllcache\cache\mshtml.dll
2009-07-19 07:18 5,937,152 -------- c:\windows\system32\dllcache\mshtml.dll
2009-07-17 13:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-17 13:01 58,880 -------- c:\windows\system32\dllcache\atl.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\dllcache\wmpdxm.dll
2009-07-13 23:43 10,841,088 -------- c:\windows\system32\dllcache\wmp.dll
2009-07-03 05:01 173,056 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-07-01 01:08 101,376 -------- c:\windows\system32\dllcache\iecompat.dll
2009-06-25 02:25 730,112 a------- c:\windows\system32\lsasrv.dll
2009-06-25 02:25 301,568 a------- c:\windows\system32\kerberos.dll
2009-06-25 02:25 147,456 a------- c:\windows\system32\schannel.dll
2009-06-25 02:25 136,192 a------- c:\windows\system32\msv1_0.dll
2009-06-25 02:25 56,832 a------- c:\windows\system32\secur32.dll
2009-06-25 02:25 54,272 a------- c:\windows\system32\wdigest.dll
2009-06-25 02:25 730,112 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-06-25 02:25 301,568 -------- c:\windows\system32\dllcache\kerberos.dll
2009-06-25 02:25 147,456 -------- c:\windows\system32\dllcache\schannel.dll
2009-06-25 02:25 136,192 -------- c:\windows\system32\dllcache\msv1_0.dll
2009-06-25 02:25 56,832 -------- c:\windows\system32\dllcache\secur32.dll
2009-06-25 02:25 54,272 -------- c:\windows\system32\dllcache\wdigest.dll
2009-06-24 05:18 92,928 -------- c:\windows\system32\dllcache\ksecdd.sys
2009-06-16 08:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 08:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-16 08:36 119,808 -------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 08:36 81,920 -------- c:\windows\system32\dllcache\fontsub.dll
2009-06-12 06:31 80,896 a------- c:\windows\system32\tlntsess.exe
2009-06-12 06:31 80,896 -------- c:\windows\system32\dllcache\tlntsess.exe
2009-06-12 06:31 76,288 a------- c:\windows\system32\telnet.exe
2009-06-12 06:31 76,288 -------- c:\windows\system32\dllcache\telnet.exe
2009-06-10 09:19 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-06-10 09:19 2,066,432 -------- c:\windows\system32\dllcache\mstscax.dll
2009-06-10 08:13 84,992 a------- c:\windows\system32\avifil32.dll
2009-06-10 08:13 84,992 -------- c:\windows\system32\dllcache\avifil32.dll
2009-06-10 00:14 132,096 a------- c:\windows\system32\wkssvc.dll
2009-06-10 00:14 132,096 -------- c:\windows\system32\dllcache\wkssvc.dll
2009-06-03 13:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-06-03 13:09 1,291,264 -------- c:\windows\system32\dllcache\quartz.dll
2009-03-23 18:40 0 a------- c:\docume~1\alluse~1\applic~1\PKP_DLbx.DAT
2009-03-04 21:19 20 ----h--- c:\docume~1\alluse~1\applic~1\PKP_DLbz.DAT
2008-12-30 20:11 60,744 a------- c:\documents and settings\jimmy\g2mdlhlpx.exe

============= FINISH: 9:37:16.81 ===============


Thanks!

Attached Files



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#2 JSntgRvr

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Posted 26 August 2009 - 12:10 PM

Hi, JimmyRR :thumbup2:

1. Please download The Avenger by Swandog46 to your Desktop.
  • Right click on the Avenger.zip folder and select "Extract All..."
  • Follow the prompts and extract the avenger folder to your desktop
2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Begin copying here:
Files to delete:
c:\docume~1\jsudwe~1\locals~1\temp\VKSQ.exe
c:\windows\system32\drivers\e122d7a1.sys
c:\windows\fdgg34353edfgdfdf

Drivers to delete:
VKSQ
e122d7a1

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.


3. Now, open the avenger folder and start The Avenger program by clicking on its icon.
  • Right click on the window under Input script here:, and select Paste.
  • You can also click on this window and press (Ctrl+V) to paste the contents of the clipboard.
  • Click on Execute
  • Answer "Yes" twice when prompted.
4. The Avenger will automatically do the following:
  • It will Restart your computer. ( In cases where the code to execute contains "Drivers to Delete", The Avenger will actually restart your system twice.)
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avengerís actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
5. Please copy/paste the content of c:\avenger.txt into your reply.

Please save this file to your desktop. Click on Start->Run, and copy-paste the following command into the runbox (including the quotes), and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.

"%userprofile%\desktop\win32kdiag.exe" -f -r

Attempt to run Combo-fix.

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#3 JimmyRR

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Posted 26 August 2009 - 12:45 PM

Thanks for your fast reply.

I ran the Avenger, but on restart it went to a bluescreen that said the folllowing:

STOP: c000021a {Fatal System Error}
The windows Logon Process system process terminated unexpectedly with a status of 0x00000402 (0x00000000 0x00000000).
The system has been shut down.

I turned it off and restarted and it booted up like nomral. (I did not see any black command prompts open) I didn't do anything passed step 5 because of the blue screen. I just wanted to check with you before proceeding to run Win32kDiag.exe and combo-fix incase that blue screen is a big issue.

The following is the Avenger Logs.


Logfile of The Avenger Version 2.0, © by Swandog46
http://swandog46.geekstogo.com

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

File "c:\docume~1\jsudwe~1\locals~1\temp\VKSQ.exe" deleted successfully.
File "c:\windows\system32\drivers\e122d7a1.sys" deleted successfully.
File "c:\windows\fdgg34353edfgdfdf" deleted successfully.
Driver "VKSQ" deleted successfully.
Driver "e122d7a1" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.


Thank you.

#4 JSntgRvr

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Posted 26 August 2009 - 02:33 PM

Please save this file to your desktop. Click on Start->Run, and copy-paste the following command (Including the quotation marks) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.

"%userprofile%\desktop\win32kdiag.exe" -f -r

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#5 JimmyRR

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Posted 26 August 2009 - 03:05 PM

The file was pretty big so I attached it.

Thanks!

Attached Files



#6 JSntgRvr

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Posted 26 August 2009 - 06:33 PM

Hi, JimmyRR :thumbup2:

Please read and follow all these instructions very carefully.

Remove any copies of Combofix present in your computer.
  • Launch Malwarebytes' Anti-Malware and Update the definitions.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

=====================================================================


Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**
  • If you are using Firefox, make sure that your download settings are as follows:
    • Tools->Options->Main tab
    • Set to "Always ask me where to Save the files".
  • During the download, rename Combofix to Combo-Fix as follows:

    Posted Image

    Posted Image

  • It is important you rename Combofix during the download, but not after.
  • Please do not rename Combofix to other names, but only to the one indicated.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    -----------------------------------------------------------

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

      -----------------------------------------------------------

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    -----------------------------------------------------------

  • Double click on combo-Fix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the "C:\Combo-Fix.txt" .
**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**


Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

Please do not install any new programs or update anything unless told to do so while we are fixing your problem.

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#7 JimmyRR

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Posted 26 August 2009 - 09:56 PM

The following is the Anti-Malware log, and the combo-fix log is attached.

Malwarebytes' Anti-Malware 1.40
Database version: 2702
Windows 5.1.2600 Service Pack 3

8/26/2009 8:13:36 PM
mbam-log-2009-08-26 (20-13-36).txt

Scan type: Quick Scan
Objects scanned: 106087
Time elapsed: 5 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



Thanks

Attached Files



#8 JSntgRvr

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Posted 26 August 2009 - 10:05 PM

All seems clear. Lets scan for remnants:

Please do an online scan with Kaspersky WebScanner

Kaspersky online scanner uses JAVA tecnology to perform the scan. If you do not have the latest JAVA version, follow the instrutions below under Upgrading Java, to download and install the latest vesion.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure the following is checked.
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.
Attention! Kaspersky Online Scanner 7.0 may fail to start if another anti-virus program is already installed and running on your computer. Please deactivate the anti-virus software installed on your computer prior to starting Kaspersky Online Scanner 7.0.

Upgrading Java:
  • Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 15.
  • Click the "Download" button to the right.
  • Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
  • Click on Continue.
  • Click on the link to download Windows Offline Installation (jre-6u15-windows-i586.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u15-windows-i586.exe and select "Run as an Administrator.")

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#9 JimmyRR

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Posted 27 August 2009 - 08:36 AM

The following is results from the Kaspersky scan.


--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Thursday, August 27, 2009
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Thursday, August 27, 2009 07:55:43
Records in database: 2690959
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
E:\

Scan statistics:
Objects scanned: 166500
Threats found: 8
Infected objects found: 8
Suspicious objects found: 43
Scan duration: 03:28:56


File name / Threat / Threats count
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\08140000.VBN Infected: Trojan.Win32.FraudPack.rcj 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0AE40000\4AF4C85B.VBN Infected: Backdoor.Win32.UltimateDefender.igv 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0E780000\4E7D79AF.VBN Infected: Trojan-Dropper.Win32.Agent.azhd 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0E780001\4E7D79F0.VBN Infected: Trojan-Dropper.Win32.Agent.azhd 1
C:\Documents and Settings\jimmy\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst Suspicious: Trojan-Spy.HTML.Fraud.gen 43
C:\Qoobox\Quarantine\C\WINDOWS\system32\kbiwkmwmigcbtm.dll.vir Infected: Trojan.Win32.Tdss.aplz 1
C:\Qoobox\Quarantine\C\WINDOWS\system32\kbiwkmxduvmruu.dll.vir Infected: Trojan.Win32.Tdss.aply 1
C:\Qoobox\Quarantine\C\WINDOWS\system32\UACvrunrxegkf.dll.vir Infected: Packed.Win32.TDSS.y 1
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1344\A0066645.exe Infected: Trojan-Dropper.Win32.Agent.bbez 1

Selected area has been scanned.



I was able to download the new java runtime environment, but I haven't installed it because I can't uninstall any of the old ones. When I attempt I get the following errror.

Error applying transforms. Verify that the specified transform paths are valid.


Thanks for all your help!

#10 JSntgRvr

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Posted 27 August 2009 - 11:01 AM

Hi, JimmyRR :thumbup2:

Sun seems to be investigating this error. I can instruct you to manually remove these versions but I don't know what effect will have. If the download installs, go for it.

Detections are quarantined items. Empty the Quarantined items in Symantec AntiVirus , then follow these steps:

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK..

Since the tools we used to scan the computer, as well as tools to delete files and folders, are no longer needed, they should be removed, as well as the folders created by these tools.

Follow these steps to uninstall Combofix
  • Click START then RUN
  • Now type "c:\documents and settings\jimmy\Desktop\Combo-Fix.exe" /u in the runbox (Copy and Paste instead, including the quotation marks) and click OK. Note the space between the " and the /u, it needs to be there.
Create a Restore point (If the above process fails to do so):
  • Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
  • In the System Restore dialog box, click Create a restore point, and then click Next.
  • Type a description for your restore point, such as "After Cleanup", then click Create.
How is the computer doing otherwise?

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#11 JimmyRR

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Posted 28 August 2009 - 08:15 PM

I was able to install the new java update without any issue. I was able to reset the restore points following your instructions, but I was not able to Empty the quarantined items in Symantec AntiVirus because I am still not able to open AntiVirus or Windows defender.

When attempting to open Symantec, I get the following error:
"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

When attempting to open windows defender, I get the following error:
"Application failed to initialize: 0x800106ba. A problem caused this program's service to stop. To start the service, restart your computer or search Help and Support for how to start a service manually."

Other than these two things, the computer seems to be working perfectly.

Thank you very much for all your help.

#12 JSntgRvr

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Posted 28 August 2009 - 08:27 PM

I was able to install the new java update without any issue. I was able to reset the restore points following your instructions, but I was not able to Empty the quarantined items in Symantec AntiVirus because I am still not able to open AntiVirus or Windows defender.

When attempting to open Symantec, I get the following error:
"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

When attempting to open windows defender, I get the following error:
"Application failed to initialize: 0x800106ba. A problem caused this program's service to stop. To start the service, restart your computer or search Help and Support for how to start a service manually."

Other than these two things, the computer seems to be working perfectly.

Thank you very much for all your help.

Using Windows Explorer (Right click on the Start button and select Explore), attempt to Open the C:\Windows folder, then the C:\Windows\System32 folder, then lastly the C:\ folder. Are you able to open these folders without receiving an error message?

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#13 JimmyRR

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Posted 29 August 2009 - 12:49 AM

Yes, I was able to open each of those folders without any errors.

#14 JSntgRvr

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Posted 29 August 2009 - 12:54 AM

Yes, I was able to open each of those folders without any errors.

Then it has to be the program itself. Remove and reinstall.

Let me know if you experience problems in the process.

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#15 JimmyRR

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Posted 29 August 2009 - 11:01 AM

I'm not able to uninstall either of them either. When I attempt to uninstall using the add/remove programs inside settings, I get the following Error.

The featur you are trying to access is on a network resource that is unavailable.

Click OK to try again, or enter an alternat path to a folder containing the installation package 'Symantech AntiVirus.msi' in the box below.

Use Source:
{folder location}

And when I try to uninstall windows defender, It's the same error, but the package is 'WindowsDefender.msi'.


Thanks.




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