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Slow Computer On Internet/shut down in safe mode


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9 replies to this topic

#1 nonnox14

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Posted 26 August 2009 - 05:40 AM

I ran this under XP and the moderator suggested I come here.
I have HP zd4500 laptop.
OS XP w/SP3
IE 8
My computer runs slow when connected to the internet.
I have no extra programs running in the start up
No extra processes appear to be running.
I have run chk dsk and defrag
I have AVG anti-virus with current update.
I have run spy bot s&d
It was recommened to run Spy Bot and Anti-virus in safe mode.
Whenever I have tried to run these in Safe Mode but my computer shuts down before teh run in complete, (5 - 10 minutes)
I ran backlight, which did not find any spyware or viruses
I ran SpyBlaster which did indicate a spyware and a trojan
BuT you have to pay for SpyBlaster to remove them
Why does Spy bot and my anti-virus not identify those spyware or virus?
Also, Personal Anti-virus got on my computer asf well. Is there a program to remove that that you don't have to purchase?
Thanks

BC AdBot (Login to Remove)

 


#2 Guest_superbird_*

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Posted 27 August 2009 - 04:33 AM

Hi,

Let's take a look. :thumbsup:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

#3 nonnox14

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Posted 28 August 2009 - 10:41 PM

I downloaded the malware program.
It identified 44 items including 16 Trojans and 4 Rogue Antispyware.
However, it wouldn't remove them unless I paid $39
I couldn't find a way to copy the list. It didn't give an option to copy those to notepad.
What is your suggestion?

#4 nonnox14

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Posted 28 August 2009 - 10:58 PM

I ran HiJackThis to get a log of what it found
Here is the HiJackThis list

EDIT: HJT log removed~not permitted in this forum

Edited by garmanma, 29 August 2009 - 11:09 AM.


#5 nonnox14

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Posted 29 August 2009 - 11:59 PM

I'm Sorry. I didn't realize that HiJackThis was not allowed on this forum.
I went to the Tutorial "4 Simple Steps For Removing Malware ..."
Iperfomed the "Trend Micro's Housecall Online Virus Scan" but it wouldn't remove the items found.
So now I am trying the Panda Online Scan. It has found 16 items thus far at 21% scanned.
I hope it will remove the items found.
I am so frustrated with this computer I am ready to toss it in the trash and no seems to have any valid help. :thumbsup:

#6 nonnox14

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Posted 30 August 2009 - 01:00 AM

I thought that Panda was free.
It's irritating that these products say free download, but, after it tells you that you have a virus, they say, oh by the way, you have to pay $xx to remove these viruses, etcc.
That should be identified before hand.
Like so many ads. It is "free" but not really.
I guess no one has any solutions. :thumbsup:

#7 Straythe

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Posted 30 August 2009 - 10:46 AM

I downloaded the malware program.
It identified 44 items including 16 Trojans and 4 Rogue Antispyware.
However, it wouldn't remove them unless I paid $39


Hello, please note I am not a staff member here, just a user who's read a lot of threads.

But MBAM does not ask for payment before cleaning. Whatever program was asking you that, it was not the free version of Malwarebytes' Anti-Malware as linked to by superbird earlier in this thread.

Are you able to download and run MBAM? Make sure to rename it before saving it to your computer, and you need to disable your Spybot for MBAM to run. If you still have trouble with it, please let us know what happens.

Good luck - Straythe
***"When you surround an enemy, leave an outlet free [...] to make him believe there is a road to safety, and thus prevent his fighting with the courage of despair." Sun Tzu ***

#8 Guest_superbird_*

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Posted 30 August 2009 - 12:09 PM

Hi nonnox14,

Please post the logfile from the first run from MBAM in your next reply (you can find it on the "Logs" tab, in the program).
Also, do a new, full scan, and post that logfile also.

#9 nonnox14

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Posted 02 September 2009 - 03:36 AM

Thanks for the help> I appreciate it. :thumbsup:
I ran a quick scan. Here is the log.
I don't have the scan from the first download. SpyBot S&D had identiefied Malwarebyte as a malware and I deleted it.

Malwarebytes' Anti-Malware 1.40
Database version: 2729
Windows 5.1.2600 Service Pack 3

9/2/2009 4:21:10 AM
mbam-log-2009-09-02 (04-21-10).txt

Scan type: Quick Scan
Objects scanned: 102882
Time elapsed: 23 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\50e90ec4ec063d44bb935a0d02415732 (Rogue.MalwareBot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1f26a7a704abd8f4f8801f37167d691f (Rogue.MalwareBot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\aa02c0f5889834c42886c1a98ea53266 (Rogue.MalwareBot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\b575e3c1288dd9e4a83e9e064562cdc1 (Rogue.MalwareBot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\d37f1f5d110c2ea4c85ec64e702394b9 (Rogue.MalwareBot) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Environment\avapp (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Environment\avuninst (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Microsoft Msn Messenger (Backdoor.Sdbot) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\msxmlm.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#10 Guest_superbird_*

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Posted 02 September 2009 - 07:53 AM

Hi,

Please do a full scan, as I requested. You did a Quick Scan now.

Also, dot his, after the scan and removal by MBAM:

Please go to Kaspersky website and perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.
If you need a tutorial, see here




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