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I think I am infected!!! Help!!!


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4 replies to this topic

#1 Brittany M

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Posted 26 August 2009 - 05:17 AM

Please help me! I was on Facebook and then all of the sudden all of these pop ups came on my screen saying I had a virus. I did a computer scan and I do have some viruses. How do I get rid of them?

Someone please help. I do not want to lose my computer.

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#2 Rage Skywolfe

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Posted 26 August 2009 - 05:38 AM

did you click on the popup or exit out of it? and was it one of those where it goes to a scanner directly after that.

#3 cod head

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Posted 26 August 2009 - 06:09 AM

When you scanned your computer,I presume with the resident anti virus programme you have, did it not give you a option to delete or quarantine the virus you found.Did you do either of these things.I would also suggest running Malwarebytes if you have it or download it and run it on fast scan.It will tell you what it finds and give you a option to delete or quarantine.I also think this topic should be in the Virus section and am guessing it will be moved to there in the near future by a admin for a volunteer who specializes in viruses to help you.

#4 Brittany M

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Posted 26 August 2009 - 05:14 PM

I just did a scan on my computer and it showed I have about 160 Threats Detected. The threats are Adware.HotBar/ShopperReports, BrowseHijacker.fakeAlert, Adware.Zango/ShoppingReport, Adware.Tracking Cookie, and Rogue.PersonalAntiVirus. Does anyone have any suggestions?

#5 garmanma

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Posted 26 August 2009 - 06:23 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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