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IEXPLORE x 2, running slow, and bad sound on my Acer One


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#1 JenP31

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Posted 25 August 2009 - 07:45 PM

Just a couple days ago my Acer One Netbook started running funny. I was listening to music on Pandora, which always runs fine, and it started playing horrible. I thought my computer was going to crash by the way that the sound was distorting. I shut it down and tried to restart to see how it was acting. When I restarted the sound was still not normal, it sounded as though it was skipping. Then I was on the internet and opened my iexplorer to see if I could investigate the sound issue and I noticed that I had 2 iexplore.exe processes running although only one was open and there were no other tabs open. So I tried pandora again to see if the sound was still really that bad and when I went to that web page the iexplore.exe processes started running really high. One of them was running at 150,000k. I had never noticed two iexplore running before. My McAfee subscription just ended a week ago and so since the computer started running funny I have uninstalled it and installed HJT and Kaspersky Internet Security for ultra portables. I have done scans with both. I had also noticed a new interent connection that was listed as other that was created the same day the computer started running funny. Under state it says it connects through Netgear, which is my normal internet connectionCan someone help me figure out what is bugging my netbook? I have logs for both scans but am not sure where to post. Please help.

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#2 Budapest

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Posted 25 August 2009 - 07:48 PM

Please post the Kaspersky scan results.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 JenP31

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Posted 25 August 2009 - 08:25 PM

Quick Scan: completed 8/23/2009 9:55:34 PM (events: 20, objects: , time: 00:00:00)
8/23/2009 9:55:34 PM Task completed
8/23/2009 9:50:53 PM Task started
Quick Scan: completed 8/23/2009 9:55:34 PM (events: 20, objects: , time: 00:00:00)
8/23/2009 10:29:12 PM Task started
8/23/2009 11:36:40 PM Detected: http://www.viruslist.com/en/advisories/35948 C:\Program Files\Adobe\Adobe Bridge CS4\browser\plugins\NPSWF32.dll
8/23/2009 11:39:36 PM Detected: http://www.viruslist.com/en/advisories/35949 C:\Program Files\Adobe\Adobe Device Central CS4\Required\authplay.dll
8/23/2009 11:39:49 PM Detected: http://www.viruslist.com/en/advisories/35948 C:\Program Files\Adobe\Adobe Device Central CS4\Required\Opera\program\plugins\NPSWF32.dll
8/23/2009 11:42:29 PM Detected: http://www.viruslist.com/en/advisories/35948 C:\Program Files\Adobe\Adobe Extension Manager CS4\NPSWF32.dll
8/23/2009 11:59:35 PM Detected: http://www.viruslist.com/en/advisories/35948 C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\NPSWF32.dll
8/23/2009 11:59:39 PM Detected: http://www.viruslist.com/en/advisories/35948 C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll
8/24/2009 12:05:35 AM Detected: http://www.viruslist.com/en/advisories/34451 C:\Program Files\Java\jre1.6.0_07\bin\java.exe
8/24/2009 12:49:55 AM Task completed
Quick Scan: completed 8/23/2009 9:55:34 PM (events: 20, objects: , time: 00:00:00)
8/24/2009 2:47:30 AM Task started
8/24/2009 3:40:00 AM Detected: http://www.viruslist.com/en/advisories/35948 C:\Program Files\Adobe\Adobe Bridge CS4\browser\plugins\NPSWF32.dll
8/24/2009 3:41:43 AM Detected: http://www.viruslist.com/en/advisories/35949 C:\Program Files\Adobe\Adobe Device Central CS4\Required\authplay.dll
8/24/2009 3:41:50 AM Detected: http://www.viruslist.com/en/advisories/35948 C:\Program Files\Adobe\Adobe Device Central CS4\Required\Opera\program\plugins\NPSWF32.dll
8/24/2009 3:42:17 AM Detected: http://www.viruslist.com/en/advisories/35948 C:\Program Files\Adobe\Adobe Extension Manager CS4\NPSWF32.dll
8/24/2009 3:49:38 AM Detected: http://www.viruslist.com/en/advisories/35948 C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\NPSWF32.dll
8/24/2009 3:50:00 AM Detected: http://www.viruslist.com/en/advisories/35948 C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll
8/24/2009 3:51:59 AM Detected: http://www.viruslist.com/en/advisories/34451 C:\Program Files\Java\jre1.6.0_07\bin\java.exe
8/24/2009 4:33:03 AM Task completed

#4 Budapest

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Posted 25 August 2009 - 08:29 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 JenP31

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Posted 25 August 2009 - 08:36 PM

sorry. new.

Edited by JenP31, 25 August 2009 - 08:43 PM.


#6 Budapest

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Posted 25 August 2009 - 08:39 PM

HJT logs are not permitted in this section of the forum. Please edit your post and remove the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 JenP31

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Posted 25 August 2009 - 09:26 PM

alwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 3

8/25/2009 7:19:42 PM
mbam-log-2009-08-25 (19-19-42).txt

Scan type: Quick Scan
Objects scanned: 120462
Time elapsed: 33 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 Budapest

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Posted 25 August 2009 - 10:04 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 JenP31

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Posted 26 August 2009 - 10:52 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/25/2009 at 11:51 PM

Application Version : 4.27.1002

Core Rules Database Version : 4071
Trace Rules Database Version: 2011

Scan type : Complete Scan
Total Scan Time : 01:38:31

Memory items scanned : 220
Memory threats detected : 0
Registry items scanned : 5029
Registry threats detected : 0
File items scanned : 18192
File threats detected : 1

Adware.Tracking Cookie
C:\Documents and Settings\BM\Cookies\bm@www.googleadservices[2].txt

#10 JenP31

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Posted 26 August 2009 - 10:54 AM

The sound is still giving issues and now if I were to have two web pages open I have 4 instances of iexplore.exe and before it was only the one extra process no matter how many tabs or pages I had open.

Edited by JenP31, 26 August 2009 - 11:01 AM.


#11 Budapest

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Posted 26 August 2009 - 03:40 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 JenP31

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Posted 26 August 2009 - 11:15 PM

gosh this is really frustrating, I am suppose to be finishing my summer class this week and my computer definately is not well. The scan came up with nothing. Every time I try to copy and paste the log from CureIt it is starts making one of the two iexplore.exe's run at like 50% cpu mem(50,000k on one instance and 18,000k on the other). It also blue screened when I was trying to post it. What should I do now? The log is so big.

#13 Budapest

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Posted 26 August 2009 - 11:22 PM

Don't bother to post the log for now. Did it actually find anything bad?

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 Budapest

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Posted 26 August 2009 - 11:27 PM

Also, I have read that since IE8 was released it is normal to have multiple iexplore processes in the Task Manager.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 JenP31

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Posted 26 August 2009 - 11:40 PM

yeah I have read the same thing but one of the processes is obviously hogging resources. like right now all that I have open is the bleeping computer website and I have one process running at 102,000 and another at 14,000. I have only had this netbook for around 3 months but I have never seen iexplore.exe run anywhere near that much memory ever. Also the sound thing is showing how bogged down the computer is. I even tried uninstalling my sound card driver and reinstalling.

The last scan showed 0 infections or viruses. I know it seems weird to me. I keep feeling like something should have fixed it by now.




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