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Sasser Worm Removal Help


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#1 andre2345

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Posted 25 August 2009 - 06:18 PM

I have the Sasser virus, and I get the shutdown box every time I try to log on. Most sites tell me to use start - run to abort the shut down but I cant get there before the box shuts my computer down. Help?

thanks guys

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#2 boopme

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Posted 25 August 2009 - 06:34 PM

Hello and welcome. try rebooting to Safe Mode with Networking. Then download and run Superantispyware.
I am also moving this from XP to Am I Infected as you are.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 andre2345

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Posted 26 August 2009 - 12:57 AM

Thanks :thumbsup:

however, I tried to follow the directions and I downloaded the Superantispyware. I installed it but when I tried to actually use it as directed, it quit on me and whenever i tried to access it again, i get error message "windows cannot the specified device path or file. you might not have the appropriate permissions to access this item."

this has happened with a few other anti-spyware applications.

thanks

#4 boopme

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Posted 26 August 2009 - 01:30 PM

try this
The system administrator has set policies to prevent this installation

Fix the local security policy.

Open Control Panel and go to Administrative Tools.
In Administrative tools open Local Security Policy.
Then in Local Security Policy right click Software Restriction Policies and click “New Software Rectriction Policy”.
Now Left click on software restriction policies and in the right-hand window you should see enforcement.
Double-click on enforcement and set the policy to apply to “ALL USERS EXCEPT LOCAL ADMINISTRATORS”
Now approve the changes and see if you are now able to install software.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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