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Browser still redirecting from antivirus/spyware sites after removing malware


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5 replies to this topic

#1 bad browser

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Posted 25 August 2009 - 06:00 PM

Hi,

I had a problem with a program called Advanced Virus Remover. It locked out the Task Manager and lots of applications (I'd get a message like "The file is infected. Please update your virus software"), constantly displayed popups trying to get me to pay for an update to this software that I had not intentionally installed, and placed an icon in the Taskbar notification area (a red circle with a white x) that I could not remove. I ran Malwarebytes' Anti-Malware, which stopped the popups and removed the Taskbar icon. I've since run Norton Antivirus and Spybot Search and Destroy, neither of which indicates a problem. However, Internet Explorer still sends me to unrelated sites when I try to click on links to security related addresses (and seemingly random non-security-related ones). If I paste the address I'm trying to visit into the location bar the browser navigates there normally. Firefox was exhibiting the same behavior before I uninstalled it.

I thought it might be an issue with the HOSTS file, but that is present and unmodified, and as near as I can tell the registry entry saying where it is hasn't been changed from the default. I swapped in the MVPS HOSTS file, but the behavior persists (although now the unrelated sites that I get sent to are often displayed as "Internet Explorer is unable to display this page.") I'm also running Spybot-SD Resident and TeaTimer.

I installed Service Pack 3, updated Internet Explorer, and updated the Java Runtime Environment, none of which helped, though hopefully if I keep them up to date in the future I'll avoid these problems. In the meantime, if anyone can offer any help I'd be extremely grateful.

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#2 Computer Pro

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Posted 25 August 2009 - 06:10 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.



Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K
Unzip that to your Desktop and then click RootRepeal.exe to open the scanner.

*Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the FILES tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High


Note 2: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
Computer Pro

#3 bad browser

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Posted 25 August 2009 - 08:21 PM

Thanks very much for your reply. Here is the report from RootRepeal:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/25 18:16
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Hidden/Locked Files
-------------------
Path: C:\WINDOWS\SYSTEM32\kbiwkmcsxfcdxs.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\kbiwkmdaeedupk.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\SYSTEM32\kbiwkmdolxcqhs.dll
Status: Invisible to the Windows API!

Path: c:\windows\temp\perflib_perfdata_87c.dat
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: C:\WINDOWS\SYSTEM32\DRIVERS\kbiwkmdbtrmyhw.sys
Status: Invisible to the Windows API!

Path: c:\documents and settings\mike\local settings\temp\~dffad0.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: C:\Documents and Settings\mike\My Documents\My Videos\MP421- Hudsucker Suicide (Prod- Mike Tarantino, Comp- Susan .mpg
Status: Locked to the Windows API!

Path: C:\Documents and Settings\mike\Local Settings\Application Data\Microsoft\CD Burning\MIKE'S~1.DAT
Status: Locked to the Windows API!

#4 Computer Pro

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Posted 25 August 2009 - 08:24 PM

I am sorry to say that you have a rootkit and I am going to have you post in the HijackThis forum to recieve help on removing it. There are some new varients of rootkits on the loose right now, and we don't want to take the wrong approach, whereas in the HJT forum, they have tools that will beat it.

It looks like we are going to have to use more powerful tools than what we are allowed to use in the Am I Infected forum. I am going to need for you to post a DDS/HijackThis Log in the HijackThis Log section of the forum.

Please refer to this for your preparation reasons before posting:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

You can find the forum here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

Once you have created a new topic in the HijackThis section, please post a link to it in this topic.
Please allow time for your topic to be replied to in the HijackThis section as the HJT Team is EXTREMELY busy posting logs before yours.
Computer Pro

#5 bad browser

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Posted 25 August 2009 - 10:47 PM

Here's the link to the new topic in the HijackThis forum:

http://www.bleepingcomputer.com/forums/t/252506/rootkit-left-on-my-computer-after-removing-malware/

Thanks very much for your help.

#6 Orange Blossom

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Posted 25 August 2009 - 10:48 PM

Hello,

Thanks for posting back with the link. Now for the hard part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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