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(RUNDLL) error loading tapi.info


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#1 flyinghi3

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Posted 25 August 2009 - 01:04 PM

Good Day,

i believe i have a trojan/virius from what i understand, from what i read seaching on line today.

here is a back ground of what has happened. yesterday as i was on line my McAfee starting showing pop ups of registery changes(several of these) that were happening, and i kept telling it to not allow these changes. one popup that it was asking to change said something about key logger i believe. today when i was on google,Bing or any other seach engine, if i type a search in, and click on a response that it gives me, it will take me to some other website.

I then shut off the computer and tried to restart it, and then when the main windows screen can up i got this error message RUNDLL "error loading tapi.info" McAfee, spybot, Malware on a few other spyware removal tools would not work. they would open but as you try to run them they just shut down. i have also tried this in safe mode with the same results. i am running windows XP.

also tried to run High jack this and unable to do so. i am able to download it to my computer, but it will not run, just like the problems im having running with the other malware software that i have.

any help on this would be great.

Mike

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#2 flyinghi3

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Posted 26 August 2009 - 11:53 AM

bump

#3 Straythe

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Posted 26 August 2009 - 01:41 PM

Hello, please note I am not a staff member here, just a regular reader trying to help out.

Have you tried renaming mbam.exe to something else? Sometimes it can get through if the name is changed - zztoy.exe is a popular rename here - and/or changing the extension from .exe to .bat, .com, .pif, or .scr . I'm referencing this post by Computer Pro:

http://www.bleepingcomputer.com/forums/ind...t&p=1395044

Good luck - Straythe
***"When you surround an enemy, leave an outlet free [...] to make him believe there is a road to safety, and thus prevent his fighting with the courage of despair." Sun Tzu ***

#4 flyinghi3

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Posted 26 August 2009 - 01:43 PM

Straythe, i have seen your reply in other posts and have tried it with no success.

#5 Straythe

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Posted 26 August 2009 - 02:14 PM

Have you tried to run RootRepeal? Or are rootkit scanners getting stalled also?

Reference instructions by garmanma in my own thread:
http://www.bleepingcomputer.com/forums/ind...t&p=1385318

Good luck - Straythe
***"When you surround an enemy, leave an outlet free [...] to make him believe there is a road to safety, and thus prevent his fighting with the courage of despair." Sun Tzu ***

#6 flyinghi3

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Posted 26 August 2009 - 02:18 PM

yeah tried to run rootRepeal also. it runs for a few moments then the program just shuts down. i believe i saw another topic that has the same problem just like mine, and i was kind of following that. from what im finding out, it dont look to good for me.

BTW i think somebody or something is lurking in my computer, as i had some type of strange pop up earlier saying someone wants to talk to me. then in my program files i found this

swandog46.geekstogo.com

this was a text file

Edited by flyinghi3, 26 August 2009 - 02:23 PM.


#7 Computer Pro

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Posted 26 August 2009 - 04:44 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

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Could you get Malwarebytes to install or not?

If you managed to get it installed, then please follow these directions to get it running:

let's try Fatdcuk's fix.

Please navigate to the MBAM folder located in the Program Files directory.

Locate MBAM.exe and rename it to winlogon.exe

Once renamed double click on the file to open MBAM and select Quick Scan

At the end of the scan click Remove Selected and then reboot.


Post the scan log. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Computer Pro

#8 flyinghi3

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Posted 26 August 2009 - 05:01 PM

computer pro

i have tried this several different ways. i can get this to install but after its installed the program shuts down as you try to run it. i have download this program using different names, and then different extension. i have also tried to change the name and the extentions after i down loaded normaly. then went into program files(as stated as above) and tried to change the name there. again it would start to run the scan, but after a few moments it would just shut down.

#9 Computer Pro

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Posted 26 August 2009 - 05:57 PM

Ok, Dr. Web time:

Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro

#10 flyinghi3

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Posted 26 August 2009 - 06:16 PM

computer pro

i clicked on the link that you had for Dr web. it then took me the the Dr.Web cureit! page. clicked on the free dr.web cure it download. it then took me to the next page were it said it was about to download. after a few seconds nothing would happen, and then take me to freedrweb.com, were i would try again. it is just going around in circles and im not able to download it.

#11 Computer Pro

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Posted 26 August 2009 - 06:18 PM

Is it possible that you could download it to a thumb drive or CD from another computer?
Computer Pro

#12 flyinghi3

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Posted 26 August 2009 - 06:22 PM

i cant even get that far. from the web site like i said when i click on the download now, it brings me to the next page were it says your download will start shortly, after a few seconds it just takes me to another dr.web page. nothing at all comes up for any options for downloading this.

#13 Computer Pro

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Posted 26 August 2009 - 06:24 PM

I am talking about can you download the file from ANOTHER computer, not the infected one
Computer Pro

#14 flyinghi3

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Posted 26 August 2009 - 06:27 PM

not tonight. i can do it tomorrow as i have been bring it to work with me to try to fix it.

#15 Computer Pro

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Posted 26 August 2009 - 06:29 PM

Ok, possibly a neighbor's computer or a close friends? If not then, just download it from work and transfer via USB
Computer Pro




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