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Infected


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#1 milkandgin

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Posted 25 August 2009 - 12:28 PM

Hello,

About a month ago, my computer started acting funky. It would make a studdering sound from its internal hardware, then I'd get a blue screen and the computer would crash. I downloaded Kaspersky Anti-virus free trial and ran that. That problem is resolved, but my computer was running really slow. It took me six hours to do a chkdsk scan one day from a scheduled reboot. It took me eight hours to do a defrag. I discovered that Kaspersky was the reason my computer was slow and it would speed up once Kaspersky was closed. NOW, the only problem that I have is with sound and video. Whenever I play a song or video from DVD or youtube, napster, whatever, the video or sound will hang and then the audio channel will 'studder.' It will generally happen until about a minute or two into the song or video.

I think it's caused by a virus. Trend Micro has only found ADWARE_SOFTOMAT, and CRYP_FAKEAV-17. I will reply with others if found and plan to run a BitDefender next. Please give me supplemental advice for me to try in the meantime, or if you want me to post any logs, etc.

thanks!!!!

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#2 quietman7

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Posted 25 August 2009 - 12:56 PM

Please download Malwarebytes Anti-Malware (v1.40) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- If Malwarebytes Anti-Malware results in any error messages, please refer to Fixes for common problems and Error Codes. Some issues with errors can be related to malware infection but others are not.

-- Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then right-click on the file and rename it to winlogon.exe.
  • If that still did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.
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#3 milkandgin

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Posted 25 August 2009 - 02:16 PM

Hello, and thank you.

I ran Malwarebytes as requested and it found a list of problems. I removed them then restarted as prompted. When I logged back in and tried to open Malwarebytes to find the log (I don't know where the logs are saved, they're not in the P Files\Malwarebytes directory) I got the following errors:

vbAccelerator SGrid II Control / Run-time error '0'

and

Malwarebytes' Anti-Malware / Run-time error '440': Automation error

I looked in your previous post at the error codes listed, but none of them seemed to match. Further advise is greatly appreciated. Also, where are the logs saved so I can get that posted as well?

#4 quietman7

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Posted 25 August 2009 - 02:26 PM

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Logs

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#5 milkandgin

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Posted 25 August 2009 - 02:37 PM

Hmmm...

I looked for the Application Directory in the directory sequence you recommended, but there is no Application Data folder. There is an Application Data folder under other usernames, but the only folder under that is 'intel.'

I tried installing VBRUN6SP6.EXE and then restarting the computer, but still getting the errors when trying to run MBAM.

I'm going to try to resinstall it and rerun the scan.

#6 milkandgin

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Posted 25 August 2009 - 02:41 PM

P.S.

I tried renaming the file and changing the extension as requested. I still get the errors.

#7 milkandgin

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Posted 25 August 2009 - 02:45 PM

I was able to run it once I reinstalled. The original log was still intact.

Here it is:

Malwarebytes' Anti-Malware 1.40
Database version: 2695
Windows 5.1.2600 Service Pack 3

8/25/2009 1:54:56 PM
mbam-log-2009-08-25 (13-54-56).txt

Scan type: Quick Scan
Objects scanned: 108054
Time elapsed: 25 minute(s), 37 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 6
Registry Data Items Infected: 8
Folders Infected: 5
Files Infected: 19

Memory Processes Infected:
C:\WINDOWS\9129837.exe (Trojan.Agent) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SETUP.EXE (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Illysoft (Rogue.SpyNoMore) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Illysoft (Rogue.SpyNoMore) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\PC_Antispyware2010 (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\12828754 (Rogue.Multiple.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ttool (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\don't load\scui.cpl (Hijack.SecurityCenter) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\don't load\wscui.cpl (Hijack.SecurityCenter) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPanel (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RList (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\scrfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: ("%1" /S) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: (regedit.exe "%1") -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\All Users\Application Data\12828754 (Rogue.Multiple.H) -> Quarantined and deleted successfully.
C:\Program Files\PC_Antispyware2010 (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Program Files\PC_Antispyware2010\data (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Program Files\PC_Antispyware2010\Microsoft.VC80.CRT (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner.mm\Start Menu\Programs\PC_Antispyware2010 (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\All Users\Application Data\12828754\12828754 (Rogue.Multiple.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\12828754\12828754.exe (Rogue.Multiple.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\12828754\pc12828754ins (Rogue.Multiple.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wisdstr.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Program Files\PC_Antispyware2010\AVEngn.dll (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Program Files\PC_Antispyware2010\htmlayout.dll (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Program Files\PC_Antispyware2010\PC_Antispyware2010.cfg (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Program Files\PC_Antispyware2010\pthreadVC2.dll (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Program Files\PC_Antispyware2010\data\daily.cvd (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Program Files\PC_Antispyware2010\Microsoft.VC80.CRT\Microsoft.VC80.CRT.manifest (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Program Files\PC_Antispyware2010\Microsoft.VC80.CRT\msvcm80.dll (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Program Files\PC_Antispyware2010\Microsoft.VC80.CRT\msvcp80.dll (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Program Files\PC_Antispyware2010\Microsoft.VC80.CRT\msvcr80.dll (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner.mm\Start Menu\Programs\PC_Antispyware2010\PC_Antispyware2010.lnk (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner.mm\Start Menu\Programs\PC_Antispyware2010\Uninstall.lnk (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner.mm\Application Data\wiaserva.log (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner.mm\SETUP.EXE (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\9129837.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner.mm\Start Menu\Programs\Startup\ikowin32.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

#8 quietman7

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Posted 25 August 2009 - 04:34 PM

Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to download the Full version Free Trial, just ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
If you cannot boot into safe mode or complete a scan, then try doing it in normal mode. Be aware, this scan could take a long time to complete..

Now rescan again with Malwarebytes Anti-Malware, but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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