We need You're help.
From few days we trying to find software what will help us with our IT Support service, but without any positive result.
We looking for application what will be suitable for following situation:
- Client download from our website application.
- Client run application
- Client (automatically connect to our central server bypassing any firewalls ) get support password id.
- Client say this password to technician.
- Out technician start client console, connect to central server, and using password from user take control on his desktop.
We tried following software but without positive result.
http://www.nexusconcepts.com - Looks great, have everything what we want but crash on Vista when opening Windows "run" or "cmd".
http://www.uvnc.com/index.html - Don't support encryption and passwords when using "repeater" (middle server between users and technician)
http://remotesupportsystem.com - Same like above but paid .
http://remotezilla.com - Same like above.
http://www.readydesk.com/ - Still based on same solution, no encryption...
As You can see, this is very hard mission to find something good.
We need this software to run under Windows XP / Vista / (in future) Seven
I will be grateful for any suggests from You're side.