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Orange Toolbar Hijack Outlook Express


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3 replies to this topic

#1 smaleshot

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Posted 25 August 2009 - 06:49 AM

Hi, first of all: am i glad i found this site. I have an odd problem - well, i'm hoping some of you will have encountered it and it's not that serious. An Orange toolbar has appeared on the start-up page of my Outlook Express: it says 'search the web,' 'orange' and has a 'search' button. It also says 'enhanced by Google' but it doesn't look right and it certainly doesn't act right. I haven't clicked on it yet for fear of opening the floodgates of hell!

It has taken away all my files and menus in Outlook Express: i.e, Inbox, Outbox, Deleted, Sent etc to leave just a blank page - apart from the toolbar of doom. Other function buttons outside the page box seem to work, such as Create Mail, Send/Receive etc - i just can't access my e-mails or stored files in OE. The rest of the computer seems to be working fine but i want to nip this in the bud at an early stage because i know how quickly these things escalate.

I have an Orange Live Box and the Orange Tooolbar is in the list of programs when i open Add/Remove in control panel, although i have never actually used it to my knowledge. I clicked remove and a box came up saying Orange3.dll cannot be unregistered.

I'm guessing it's some sort of Trojan. Anybody out there know anything about this? All help gratefully received - we shall prevail!

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#2 Guest_superbird_*

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Posted 27 August 2009 - 04:12 AM

Hi,

I am sorry for the delay in posting to you. We have a large community, with hundreds of topics being created every day.

Do you still need help with your problem?

- If not, please tell me also.

- If so, please tell me what problems you have exactly at the moment.

Please go to Start > Control Panel > Add/Remove Programs. Do you see the Orange toolbar present here? If so, uninstall it. Let me know.

#3 smaleshot

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Posted 29 August 2009 - 05:35 AM

Hi Superbird,
Thanks for replying. Yes, as i said in the original message i tried to uninstall the Orange toolbar but a box came up saying Orange3.dll cannot be unregistered - i have an orange livebox and email account so i guess that makes sense.
I eventually got my emails back by unchecking the info pane box in OE layout option in view but i then noticed that some of my folders had disappeared completely!! Very odd. I checked the info pane box again and it just went back to a blank page again with just the Orange toolbar at the top.
Since then i've been using OE with the info pane box unchecked and all seems ok - it's just a bit of a worry about the missing folders. I had a rogue .dll file masquerading as something else that wiped my pc before so that's why i'm concerned.
I'm sure it's nothing, though. Thanks for your time.

#4 Guest_superbird_*

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Posted 29 August 2009 - 10:01 AM

Hi,

Let's be sure that rogue has been gone (If you don't want to, let me know please):

Please go to Kaspersky website and perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.
If you need a tutorial, see here




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