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Help to delete it, please !


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3 replies to this topic

#1 newexplorer1

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Posted 24 August 2009 - 11:41 PM

Hello:


Today making a scan with XoftSpySE this software detected this malware: 'Potentially Unwanted Policy Changes' Type: Registry Value Threat Level: Potentially Unwanted Object: software\microsoft\windows\currentversion\policies\system\disableregistrytools .... Using XoftSpySe couldnot repair the problem, Then use Hijack This and it is the Log, THANK YOU SO MUCH IN ADVANCES, Could you helpme to fine the problem and delete it, PLEASE?...





Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:31:21 p.m., on 24/08/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Archivos de programa\Webroot\Spy Sweeper\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Archivos de programa\Nero\Nero 7\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccSetMgr.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccProxy.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\SNDSrvc.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Archivos de programa\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Archivos de programa\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\ARCHIV~1\NORTON~2\NORTON~2\NPROTECT.EXE
C:\Archivos de programa\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\ARCHIV~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Archivos de programa\Webroot\Spy Sweeper\SpySweeper.exe
C:\Archivos de programa\Webroot\Washer\WasherSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe
C:\Archivos de programa\Nero\Nero 7\InCD\InCD.exe
C:\Archivos de programa\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Archivos de programa\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Archivos de programa\Uniblue\RegistryBooster\RegistryBooster.exe
C:\Archivos de programa\Webroot\Washer\wwDisp.exe
C:\Archivos de programa\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Archivos de programa\XoftSpySE\XoftSpy.exe
C:\Archivos de programa\Internet Explorer\IEXPLORE.EXE
C:\Archivos de programa\Internet Explorer\IEXPLORE.EXE
C:\Archivos de programa\Internet Explorer\IEXPLORE.EXE
C:\Archivos de programa\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Archivos de programa\Internet Explorer\IEXPLORE.EXE
C:\Archivos de programa\WinRAR\WinRAR.exe
C:\Documents and Settings\GRAND CAT\Escritorio\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://stage6.divx.com/?lang=en&cid=stage6mfolder_en
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Archivos de programa\Siber Systems\AI RoboForm\roboform.dll (filesize 5375032 bytes, MD5 1B58A137397AFB8C46172BA30C9F2B4C)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Archivos de programa\Microsoft Office\Office12\GrooveShellExtensions.dll (filesize 2212224 bytes, MD5 32C4927E013C018A13D8DFBDA4148812)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Archivos de programa\Archivos comunes\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Archivos de programa\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Archivos de programa\Archivos comunes\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Archivos de programa\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Archivos de programa\Siber Systems\AI RoboForm\roboform.dll (filesize 5375032 bytes, MD5 1B58A137397AFB8C46172BA30C9F2B4C)
O4 - HKLM\..\Run: [ccApp] "C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\WINDOWS\system32\NeroCheck.exe" (filesize 155648 bytes, MD5 3E4C03CEFAD8DE135263236B61A49C90)
O4 - HKLM\..\Run: [InCD] "C:\Archivos de programa\Nero\Nero 7\InCD\InCD.exe" (filesize 862720 bytes, MD5 B704F460CD3E0C9194FC545C22F44D0F)
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Archivos de programa\Archivos comunes\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Archivos de programa\Archivos comunes\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKCU\..\Run: [RoboForm] "C:\Archivos de programa\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" (filesize 160832 bytes, MD5 88036AD8E4873F57234F03A27A100025)
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeC:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [Index Washer] C:\Archivos de programa\Webroot\Washer\WashIdx.exe "GRAND CAT"
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Servicio de red')
O4 - Global Startup: Norton GoBack.lnk = C:\Archivos de programa\Norton SystemWorks\Norton GoBack\GBTray.exe (filesize 997024 bytes, MD5 7C189CA5CB2919B57818C223AEDBEBF8)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\j2re1.4.2_03\bin\npjpi142_03.dll (filesize 65650 bytes, MD5 2AD31341BE41AC9B086128AD86A2B53F)
O9 - Extra 'Tools' menuitem: Consola de Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\j2re1.4.2_03\bin\npjpi142_03.dll (filesize 65650 bytes, MD5 2AD31341BE41AC9B086128AD86A2B53F)
O9 - Extra button: Enviar a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\ARCHIV~1\MICROS~2\Office12\ONBttnIE.dll (filesize 606288 bytes, MD5 5C044EF0F7D2DD81A45348106AD58152)
O9 - Extra 'Tools' menuitem: &Enviar a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\ARCHIV~1\MICROS~2\Office12\ONBttnIE.dll (filesize 606288 bytes, MD5 5C044EF0F7D2DD81A45348106AD58152)
O9 - Extra button: Rellenar Formularios - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Archivos de programa\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Rellenar Formularios - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Archivos de programa\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Guardar - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Archivos de programa\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Guardar Formularios - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Archivos de programa\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Archivos de programa\Norton SystemWorks\Norton Cleanup\WCQuick.lnk (filesize 772 bytes, MD5 DDFB15A7DED30A3194BECE375FC9B642)
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Archivos de programa\Norton SystemWorks\Norton Cleanup\WCQuick.lnk (filesize 772 bytes, MD5 DDFB15A7DED30A3194BECE375FC9B642)
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Archivos de programa\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RF Barra de Herramientas - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Archivos de programa\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\Office12\REFIEBAR.DLL (filesize 40424 bytes, MD5 7FC19DA1DC70C78D2FBD7A1D10942051)
O9 - Extra button: Barra de búsqueda de Encarta - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Archivos de programa\Archivos comunes\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL (filesize 293656 bytes, MD5 A18A1027B4671E1BF279361A1CF53448)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe (filesize 557568 bytes, MD5 CEBED017C4965FC4407CCD986AE0A528)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe (filesize 557568 bytes, MD5 CEBED017C4965FC4407CCD986AE0A528)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\system32\shdocvw.dll (filesize 1498624 bytes, MD5 8F3C677262000E5F19C7992F063F9BD3)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\system32\shdocvw.dll (filesize 1498624 bytes, MD5 8F3C677262000E5F19C7992F063F9BD3)
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/ES-MX/a-UNO1/GAME_UNO1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1184881766984
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1184881547218
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab
O16 - DPF: {C728DAB8-FDF5-4CD7-89DD-879D25794C77} - http://t.live.cctv.com/ieocx/CCTVUpdateInstall.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab56986.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Archivos de programa\Microsoft Office\Office12\GrooveSystemServices.dll (filesize 224128 bytes, MD5 C48CBBD38D7FBB0E86F4364062EBC66E)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exeC:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Archivos de programa\Norton Internet Security\ccPwdSvc.exeC:\Archivos de programa\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccProxy.exeC:\Archivos de programa\Archivos comunes\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccSetMgr.exeC:\Archivos de programa\Archivos comunes\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Archivos de programa\Norton Internet Security\comHost.exeC:\Archivos de programa\Norton Internet Security\comHost.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Archivos de programa\Norton SystemWorks\Norton GoBack\GBPoll.exeC:\Archivos de programa\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Archivos de programa\Archivos comunes\InstallShield\Driver\11\Intel 32\IDriverT.exeC:\Archivos de programa\Archivos comunes\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Archivos de programa\Nero\Nero 7\InCD\InCDsrv.exeC:\Archivos de programa\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\ARCHIV~1\Symantec\LIVEUP~1\LUCOMS~1.EXEC:\ARCHIV~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exeC:\Archivos de programa\Archivos comunes\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Servicio Auto-Protect de Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Archivos de programa\Norton Internet Security\Norton AntiVirus\navapsvc.exeC:\Archivos de programa\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\ARCHIV~1\NORTON~2\NORTON~2\NPROTECT.EXEC:\ARCHIV~1\NORTON~2\NORTON~2\NPROTECT.EXE
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\Security Console\NSCSRVCE.EXEC:\Archivos de programa\Archivos comunes\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Programador de LiveUpdate automático - Symantec Corporation - C:\Archivos de programa\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\Archivos de programa\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Archivos de programa\Norton Internet Security\Norton AntiVirus\SAVScan.exeC:\Archivos de programa\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\SNDSrvc.exeC:\Archivos de programa\Archivos comunes\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\SPBBC\SPBBCSvc.exeC:\Archivos de programa\Archivos comunes\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\ARCHIV~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXEC:\ARCHIV~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Unknown owner - C:\Archivos de programa\Archivos comunes\Symantec Shared\CCPD-LC\symlcsvc.exeC:\Archivos de programa\Archivos comunes\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Motor de Spy Sweeper de Webroot (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Archivos de programa\Webroot\Spy Sweeper\SpySweeper.exeC:\Archivos de programa\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Archivos de programa\Webroot\Spy Sweeper\WRConsumerService.exeC:\Archivos de programa\Webroot\Spy Sweeper\WRConsumerService.exe
O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Archivos de programa\Webroot\Washer\WasherSvc.exeC:\Archivos de programa\Webroot\Washer\WasherSvc.exe

--
End of file - 15943 bytes

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#2 newexplorer1

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Posted 27 August 2009 - 08:53 AM

Hello:

Just waiting for one answer. THANK YOU.


:thumbup2:

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 04 September 2009 - 12:53 PM.


#3 thcbytes

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Posted 07 September 2009 - 06:14 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
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#4 teacup61

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Posted 20 September 2009 - 04:21 PM

Due to the lack of feedback this Topic is closed.

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Error reading poptart in Drive A: Delete kids y/n?




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