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Adobe closes with the message - encountered a problem & needs to close. Please Contact Microsoft


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#1 cad4567

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Posted 24 August 2009 - 08:22 PM

Hello,

During download of movies using bit torrent 6, I started getting this problem mentioned below.
"Google installer encountered a problem & needs to close. Please Contact Microsoft " This message appeared after every hour. Adobe stopped functioning altogether. The moment I open a file, I get the message -
"Adobe 9.0 has encounterd a problem and needs to close, Please contact Microsoft" and Adobe closes.
I normally use chrome along with Firefox as my browser. Occasionally I also started getting this message -
"IE has encountered a problem and needs to close, Please contact Microsoft.

I use norton antivirus and check my drive after every download to see if there is any malware in the system. This time I didn't and watched the movies instantly. I also watched a movie online directly on the website and from then on I have been having the problem as mentioned above.
I was able to run Norton Antivirus Corporate Edition and Spybot which was already installed on my computer. I was also able to download other antivirus software to identify this problem. I downloaded CCleaner, Avast antivirus, Ad-Adware to identify the source of the problem. Avast Antivirus did find some viruses especially Trojans at startup and was deleted. But after the antivirus run and XP loads up, the problems still persisted. Avast antivirus has a memory scan and from that I realized that there was more viruses in memory which were not detected and deleted. In the meantime, I had downloaded Malwarebytes antimalware MBM and ran through a "thorough scan" and it did find some viruses. The action as requested by the software was done and problems have subsided. I would appreciate if someone could tell me if my comp is safe to go to secured sites for transactions or is there any other cleanup activities needed or do I have to do a complete re-install of XP

Thanks for your help in advance

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#2 boopme

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Posted 24 August 2009 - 08:50 PM

Hello ...Please post your last infected Malwarebytes scan log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Please run one more tool.
Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 cad4567

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Posted 25 August 2009 - 12:58 AM

Hello boopme,

Thanks for your quick response. I have executed the two programs ATF and SAS under safe mode. Please find the logfiles as requested by you during your last post. The log files are MBAM log files and SAS log files.

<< SAS Log File >>

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/24/2009 at 10:25 PM

Application Version : 4.27.1002

Core Rules Database Version : 4070
Trace Rules Database Version: 2010

Scan type : Complete Scan
Total Scan Time : 02:17:46

Memory items scanned : 252
Memory threats detected : 0
Registry items scanned : 4766
Registry threats detected : 0
File items scanned : 76945
File threats detected : 3

Adware.Tracking Cookie
C:\WINDOWS\system32\config\systemprofile\Cookies\system@ad.yieldmanager[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@clicksor[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@myroitracking[2].txt

=============================================================

<<MBAM Log file >>


Malwarebytes' Anti-Malware 1.40
Database version: 2683
Windows 5.1.2600 Service Pack 3

8/24/2009 10:45:16 AM
mbam-log-2009-08-24 (10-45-16).txt

Scan type: Full Scan (C:\|)
Objects scanned: 168634
Time elapsed: 1 hour(s), 23 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 19

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\msa.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\msxml71.dll (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\UACkmtrrqjwqv.dll (Rogue.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\UACsqodyirvll.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\windows\system32\UACpjbarfktnr.dll -> Quarantined and deleted successfully.
C:\windows\system32\UACmpqlxjcgkj.dll -> Quarantined and deleted successfully.
C:\windows\system32\UACkrdupihore.db -> Quarantined and deleted successfully.
C:\windows\Installer\5408bb.msi -> Quarantined and deleted successfully.
C:\windows\system32\drivers\gaopdxbaitltmr.sys -> Quarantined and deleted successfully.
C:\windows\system32\drivers\UACotxtexypkm.sys -> Quarantined and deleted successfully.
C:\windows\system32\gaopdxcounter -> Quarantined and deleted successfully.
C:\windows\system32\mdm.exe -> Quarantined and deleted successfully.
C:\windows\system32\msxml71.dll -> Quarantined and deleted successfully.
C:\windows\system32\UACdqgryprubj.dat -> Quarantined and deleted successfully.
C:\windows\system32\uacinit.dll -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{E61BB339-1089-4AEE-B99D-E633F6000B8A}\RP1\A0000002.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{E61BB339-1089-4AEE-B99D-E633F6000B8A}\RP1\A0000003.dll (Rogue.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{E61BB339-1089-4AEE-B99D-E633F6000B8A}\RP1\A0000030.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{E61BB339-1089-4AEE-B99D-E633F6000B8A}\RP1\A0000032.dll (Trojan.Dropper) -> Quarantined and deleted successfully.


=====================================================

<< MBAM log File - final scan after the deleting the infected files >>

Malwarebytes' Anti-Malware 1.40
Database version: 2690
Windows 5.1.2600 Service Pack 3

8/24/2009 12:20:02 PM
mbam-log-2009-08-24 (12-20-02).txt

Scan type: Full Scan (C:\|)
Objects scanned: 168215
Time elapsed: 1 hour(s), 15 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

==================================================

Thanks for the updates and all the information. The PC is running smoothly.
I would appreciate if you could respond after looking at the log files and if need be any other preventive or clean up activity that would be needed from my side to make my comp secure.

Thanks in advance

#4 boopme

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Posted 25 August 2009 - 09:12 AM

Hello anther short check to see if it comes back clean.Then we'll mop up. What antivirus is installed?

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 cad4567

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Posted 25 August 2009 - 07:00 PM

Hello boopme

Thanks for your help. I have Norton Antivirus Corporate edition. Besides, I have also installed avast. I have on my system MBAM and SAS. Besides I have Ad-Aware (of lavasoft) installed.

I reran MBAM as per your instructions and rebooted in normal mode. There were no infections. Below is the log files after the quick scan

=========================================

Malwarebytes' Anti-Malware 1.40
Database version: 2697
Windows 5.1.2600 Service Pack 3

8/25/2009 4:30:06 PM
mbam-log-2009-08-25 (16-30-06).txt

Scan type: Quick Scan
Objects scanned: 84220
Time elapsed: 13 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

===================================

I would appreciate your feedback.

I already have Microsoft's XP firewall, do you think, an additional free firewall would be necessary as a second line of defense. I have already decided to quit downloading movies especially the p2p way till I have another comp and later on use this comp for watching movies. I have been reading your forums and have taken all the necessary precautions as mentioned. I would appreciate if you have any other suggestions that I need to be aware of and would be happy to take those additional precautions into account.

Again thanks for your help and awaiting your reply.

#6 boopme

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Posted 25 August 2009 - 07:12 PM

Hello yes those P@P things account for much of the traffic here. First You can hav only 1 AV and one software firewall active.. You will have problems otherwise. Is the norton paid version then keep that one. If you have a router that is a safe form of a second firewall.
I consider MBAM the best and SAS a good second .. AdAware seems to me to be a resource hog.
A small application that works well in the background is SpywareBlaster, L@@K.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 cad4567

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Posted 25 August 2009 - 07:55 PM

Hello boopme,

Thanks for the information. Norton Antivirus is not a paid version. I will be using MBAM and SAS from now on. I just had a look at Spyware blaster and will download the same. I will exit from Ad-Adware and use Spyware blaster. I have a router connected from Grandstream which also has a VOIP phone connected. Besides, I have another router connected to the incoming DSL line. So I suppose that should be safe enough.

As per your instructions, I have created the new restore point and also did the disk cleanup. I have noted the new Restore point description.
I would appreciate if you could instruct me with further steps that would be needed to make my computer secure. Is it safe to assume that my comp is secured for the time being and further from now on I need to continuously scan my system. Besides, updating the antivirus software for updates and regular checking for infections of the files and registry with the requested antivirus software.

Again thanks for your help and awaiting further instructions.

#8 boopme

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Posted 26 August 2009 - 11:01 AM

Hi cad.. sounds good to me. This is clean now. So you will runn Avast,MBam,SAS and spywareblaster...good.
Completely clean Norton with this. Download and run the Norton Removal Tool

Please take a moment to read quietman7's excellent prevention tips in post 17 here
Click>>Tips to protect yourself against malware and reduce the potential for re-infection:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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