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Infected with Total Security (fake antivirus program)


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2 replies to this topic

#1 liz26

liz26

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  • Local time:01:02 AM

Posted 24 August 2009 - 07:26 PM

Hello everyone! I have been trying to fix my father's computer, as he seems to have been infected with something called Total Security. It's basically a fake antivirus program that just takes over the whole computer, frequent popups about non-existent viruses, slowly consuming all the memory/processor power the computer has and grinding it to a halt. I don't know how he got it and neither does he.

I am able to temporarily get rid of the popups by killing 2 processes, 15904214.exe and _ex-08.exe. However, whenever I reboot the computer, they come right back.

Thanks in advance for your time!

Here are the logs.

DDS.txt


DDS (Ver_09-07-30.01) - NTFSx86
Run by HP_Owner at 18:48:43.53 on Mon 08/24/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1983.1462 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\Temp\_ex-08.exe
C:\Documents and Settings\All Users\Application Data\15904214\15904214.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\UltraTV\QuickTV.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Documents and Settings\HP_Owner\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: hpWebHelper Class: {aaae832a-5fff-4661-9c8f-369692d1dcb9} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\plugin\WebHelper.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [<NO NAME>]
mRun: [PCDrProfiler]
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\point32.exe"
mRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [lphcpbwj0evf6] c:\windows\system32\lphcpbwj0evf6.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [sysrest32.exe] c:\windows\system32\sysrest32.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [PromoReg] c:\windows\temp\_ex-08.exe
mRun: [15904214] c:\documents and settings\all users\application data\15904214\15904214.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\iaccess.lnk - c:\hp\iaccess\IAccess.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quicktv.lnk - c:\program files\ultratv\QuickTV.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\9972322\program\Updates from HP.exe
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?LinkID=39204
DPF: {49232000-16E4-426C-A231-62846947304B} - hxxp://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\hp_owner\applic~1\mozilla\firefox\profiles\bst4c4r1.default\
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - plugin: c:\documents and settings\hp_owner\application data\mozilla\firefox\profiles\bst4c4r1.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071303000006.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npRACtrl.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-6-5 335240]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-6-5 27784]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-6-5 108552]

=============== Created Last 30 ================

2009-08-24 18:37 <DIR> --d----- c:\program files\Trend Micro
2009-08-23 00:04 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-08-22 20:31 <DIR> --d----- c:\program files\WinPcap
2009-08-22 20:16 92,544 a------- c:\windows\system32\drivers\250934b.sys
2009-08-22 20:16 <DIR> --d----- c:\docume~1\alluse~1\applic~1\15904214
2009-08-20 23:50 <DIR> --d----- c:\docume~1\hp_owner\applic~1\HpUpdate
2009-08-20 23:50 <DIR> --d----- c:\windows\Hewlett-Packard
2009-08-13 03:01 <DIR> --d----- c:\windows\ServicePackFiles
2009-08-07 03:13 <DIR> --d----- c:\windows\system32\XPSViewer
2009-08-07 03:11 117,760 -------- c:\windows\system32\prntvpt.dll
2009-08-07 03:11 89,088 -------- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-08-07 03:11 597,504 -------- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-08-07 03:11 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-08-07 03:11 575,488 -------- c:\windows\system32\dllcache\xpsshhdr.dll
2009-08-07 03:11 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-08-07 03:11 1,676,288 -------- c:\windows\system32\dllcache\xpssvcs.dll
2009-08-07 03:11 <DIR> --d----- c:\windows\SxsCaPendDel
2009-08-07 03:06 <DIR> --d----- c:\program files\MSXML 6.0

==================== Find3M ====================

2009-08-15 19:20 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-08-15 19:20 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-08-05 05:11 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-08-05 05:11 204,800 a------- c:\windows\system32\dllcache\mswebdvd.dll
2009-07-18 12:00 1,509,888 a------- c:\windows\system32\dllcache\shdocvw.dll
2009-07-18 12:00 3,069,440 a------- c:\windows\system32\dllcache\mshtml.dll
2009-07-17 14:55 58,880 a------- c:\windows\system32\dllcache\atl.dll
2009-07-17 14:55 58,880 a------- c:\windows\system32\atl.dll
2009-07-13 10:08 286,720 a------- c:\windows\system32\wmpdxm.dll
2009-07-13 10:08 286,720 a------- c:\windows\system32\dllcache\wmpdxm.dll
2009-07-13 10:08 5,537,792 a------- c:\windows\system32\dllcache\wmp.dll
2009-07-10 09:42 1,315,328 a------- c:\windows\system32\dllcache\msoe.dll
2009-06-22 07:40 18,432 a------- c:\windows\system32\dllcache\iedw.exe
2009-06-16 10:55 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 10:55 119,808 a------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 10:55 82,432 a------- c:\windows\system32\fontsub.dll
2009-06-16 10:55 82,432 a------- c:\windows\system32\dllcache\fontsub.dll
2009-06-12 07:50 76,288 a------- c:\windows\system32\telnet.exe
2009-06-12 07:50 76,288 a------- c:\windows\system32\dllcache\telnet.exe
2009-06-10 10:21 84,992 a------- c:\windows\system32\dllcache\avifil32.dll
2009-06-10 10:21 84,992 a------- c:\windows\system32\avifil32.dll
2009-06-10 02:32 132,096 a------- c:\windows\system32\wkssvc.dll
2009-06-10 02:32 132,096 a------- c:\windows\system32\dllcache\wkssvc.dll
2009-06-05 03:42 655,872 a------- c:\windows\system32\mstscax.dll
2009-06-05 03:42 655,872 a------- c:\windows\system32\dllcache\mstscax.dll
2009-06-03 15:27 1,290,752 a------- c:\windows\system32\quartz.dll
2009-06-03 15:27 1,290,752 a------- c:\windows\system32\dllcache\quartz.dll

============= FINISH: 18:52:02.14 ===============






Ark.txt



ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/24 18:55
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: 250934b.sys
Image Path: C:\WINDOWS\System32\drivers\250934b.sys
Address: 0xB3710000 Size: 92544 File Visible: No Signed: -
Status: -

Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB36D5000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xBA5DA000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB2D95000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\WINDOWS\system32\drivers\250934b.sys
Status: Locked to the Windows API!

Path: Volume F:\
Status: MBR Rootkit Detected!

Path: Volume F:\, Sector 62
Status: Sector mismatch

Path: F:\wd_windows_tools
Status: Visible to the Windows API, but not on disk.

Path: F:\Setup.exe
Status: Visible to the Windows API, but not on disk.

Path: F:\autorun.inf
Status: Visible to the Windows API, but not on disk.

Path: F:\autorun
Status: Visible to the Windows API, but not on disk.

Path: F:\wd_mac_tools
Status: Visible to the Windows API, but not on disk.

Path: F:\System Volume Information
Status: Visible to the Windows API, but not on disk.

Path: F:\MyTV
Status: Visible to the Windows API, but not on disk.

Path: F:\MyMovies
Status: Visible to the Windows API, but not on disk.

Path: F:\Recycled
Status: Visible to the Windows API, but not on disk.

Path: F:\Running Mix.mp3
Status: Visible to the Windows API, but not on disk.

Path: F:\c1d7eafb5838958e09aa
Status: Visible to the Windows API, but not on disk.

SSDT
-------------------
#: 035 Function Name: NtCreateEvent
Status: Hooked by "C:\WINDOWS\System32\drivers\250934b.sys" at address 0xb3716795

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\System32\drivers\250934b.sys" at address 0xb3714785

#: 119 Function Name: NtOpenKey
Status: Hooked by "C:\WINDOWS\System32\drivers\250934b.sys" at address 0xb3714845

==EOF==

Attached Files



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#2 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
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  • Local time:12:02 AM

Posted 07 September 2009 - 06:15 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#3 teacup61

teacup61

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Posted 20 September 2009 - 04:19 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
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