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Xp Issues ( Infected )


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4 replies to this topic

#1 FookinIdiot

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Posted 24 August 2009 - 04:37 PM

So I've got several issues with my comp ever since opening my browser to a torrent website. Its really annoying because I didn't even click on anything at the website I just saw it looked sketchy and I closed it and bam I still have junk on my comp now.

My computer is being overloaded with 2 different processes I can see in the task manager:
1. cmd.exe
and
2. services.exe

or something like that. They appear up to several hundreds of times each at around 1500 K to 2900 K . I can end process on only cmd.exe but the services one says its a vital cpu process and can't be ended. My comp is extremely slow after all this, but I rebooted and chose Boot to Utility Partition, and its managed to boot without those processes running so I can actually get to this site. :thumbsup:

Also I'm not sure if its just problems with the two programs or websites, but:
- I can't go to the proper Spybot site to download the latest version ( is it down ? )
- I can't run Spybot ( I double click it and it looks like its loading my mouse turns into the hourglass and then stops and nothing comes up but it is an active process if I check )
- Ad-Aware and Spybot cannot update ( not sure if its just program issues or if some maleware/spyware is blocking an update )

I've run Ad-Aware SE with outdate definitions 'cause I can't update them and Ad-Aware 2009 Anniversary Edition and cleaned off what both can find.

Please help, its greatly appreciated. :flowers:

PS. I tried doing a System Restore to an earlier date and I get to the part where you choose a date and then press Next and I press Next and nothing happens. Like you can press the button down but the window doesn't change or anything just nothing happens like its a dead button.

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#2 Guest_superbird_*

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Posted 27 August 2009 - 03:58 AM

Hi,

I am sorry for the delay in posting to you. We have a large community, with hundreds of topics being created every day.

Do you still need help with your problem?

- If not, please tell me also.

- If so, please tell me what problems you have exactly at the moment. Also, do this:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

----------------

#3 FookinIdiot

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Posted 27 August 2009 - 11:11 AM

I'm having the same problems I listen above, but also, I'm really beginning to think something is blocking me from reaching helpful sites because none of those links and mirrors you gave me lead to a working download, they all can't find the page. It must be something seriously infecting and blocking my comp because I can't update any of my spyware programs or download spybot and can't system restore.

----------
My computer is being overloaded with 2 different processes I can see in the task manager:
1. cmd.exe
and
2. services.exe

or something like that. They appear up to several hundreds of times each at around 1500 K to 2900 K . I can end process on only cmd.exe but the services one says its a vital cpu process and can't be ended. My comp is extremely slow after all this, but I rebooted and chose Boot to Utility Partition, and its managed to boot without those processes running so I can actually get to this site.
-----------

This is the major problem though if I reboot my computer I'm afraid these processes will start up again.

#4 Guest_superbird_*

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Posted 27 August 2009 - 02:58 PM

Hi,

Well, we need to get to run some tools here. But I think you are dealing with a rootkit.

I'm going to redirect you to the HijackThissection of this forum. This, because it's a deeper infection.
Read this page and follow it's steps: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Please give them a link to this topic.

Good luck. :thumbsup:

#5 Orange Blossom

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Posted 01 September 2009 - 12:14 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/254127/cmdexe-and-servicesexe-overload/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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