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control panel disabled by trojan


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#1 Karzai

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Posted 24 August 2009 - 04:29 PM

i downloaded offline explorer off utorrent and installed it. when i copied the patch, my resident av detected that it was a trojan, so it removed it. after a while, several other variants have begun migrating to other directories which bitdefender also traced and removed.

i decided to uninstall offline explorer through control panel but to my surprise, it was removed there. i am inclined to believe that the trojan had something to do with this so i tried to scan the machine using bitdefender deep scan option. the interface of bitdefender showed but when i hit on any of the scan options, it seemed that something is preventing it to work.

i restarted the system hoping that i just had a little crash. but when the screen opened, all there is was a blank desktop screen and a minimized tab of documents folder. no start button no shortcut icons, no nothing. i tried to press the windows button, but nothing comes out.

although the screen was blank, the applications such as ms-word and all others seem to work. luckily, in the directory, there is a direct iexplorer file which i used to access the internet.

in one of the similar topics in this forum, quietman7 suggested the use of MBAM, which i also used and luckily, brought back the icons on the screen, windows button and the shortcut buttons. unfortunately, when i checked the control panel, it is still not there.

with all that has happened above, can somebody please help me recover my control panel back?

if there is any more information that you would like to know, i would be very glad to cooperate with you.

also, when i try to open the control panel using the search, a notification says that the control panel had been cancelled due to restrictions in effect on this computer. but it's kind of strange since i am the administrator of this computer.

thank you very much.

Edited by Karzai, 24 August 2009 - 04:35 PM.


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#2 Budapest

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Posted 25 August 2009 - 01:02 AM

Try the fix at Kelly's Korner.

Restore the Control Panel - #256 on the left.

Right click on it and save the .reg file to your desktop. Then, double click on the file icon (on your desktop) to merge it into your registry. You may need to reboot your computer for the changes to take affect.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 Karzai

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Posted 25 August 2009 - 01:32 AM

thanks for the answer budapest, but sorry i have not told you that i am running on vista home basic. does this work on vista?

second, the only save optiion when i right-click on the link is 'save link as' and when i save on the desktop, it becomes a notepad file. do i have to change its file extension to .reg or is there something wrong?

#4 Budapest

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Posted 25 August 2009 - 01:37 AM

I'm not sure if it will work on Vista so better not try it.

Run another scan with Malwarebytes and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 Karzai

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Posted 25 August 2009 - 04:49 AM

ok. thanks. here is the log:

Malwarebytes' Anti-Malware 1.40
Database version: 2693
Windows 6.0.6000

8/25/2009 12:29:24 PM
mbam-log-2009-08-25 (12-29-24).txt

Scan type: Quick Scan
Objects scanned: 100073
Time elapsed: 5 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Karzai

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Posted 25 August 2009 - 04:53 AM

also, this "malware" has disabled my bitdefender, paralyzed my cisco network magic (disabled the platform service), and yes, still kidnapped my control panel. it also prevented me from accessing my backup and restore options.

please buda, help me.

#7 Budapest

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Posted 25 August 2009 - 05:10 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 Karzai

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Posted 26 August 2009 - 09:05 AM

Thanks for bearing with me Buda.

Here is the log of scan that you asked:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/26/2009 at 04:14 PM

Application Version : 4.27.1002

Core Rules Database Version : 4071
Trace Rules Database Version: 2011

Scan type : Complete Scan
Total Scan Time : 01:22:10

Memory items scanned : 344
Memory threats detected : 0
Registry items scanned : 10104
Registry threats detected : 1
File items scanned : 164142
File threats detected : 7

Trojan.Unclassified/BhoApp-B
HKU\S-1-5-21-1928562616-984007139-3406687455-1000\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8A0B0A6D-F9E4-E432-2E58-287EEC2151A4}

Trojan.Agent/Gen-PEC
C:\USERS\BRYAN\DOWNLOADS\REALPLAYER\REAL.PLAYER.GOLD.PLUS.V11\ACTIVATOR.EXE

Adware.Tracking Cookie
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\guest@ad.yieldmanager[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\guest@adinterax[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\guest@atdmt[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\guest@doubleclick[1].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\guest@questionmarket[2].txt
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Cookies\guest@www.googleadservices[1].txt



Unfortunately, the control panel still doesn't appear and when i try to open the 'Default Programs' Tab that is next to where the 'Control Panel' Should have been placed, it says that I do not have administrative privileges to open that option.

I'm really feeling desperate and ashamed because you have been very helpful.

#9 Budapest

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Posted 26 August 2009 - 03:39 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 Karzai

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Posted 28 August 2009 - 02:20 AM

Buda,

I did everything you've said. Although it took me a grueling 6-hour scan, DrWeb didn't find anything so there was no log for the scan.

I don't really know what is wrong. My control panel is still disabled and when i access it through search it says i do not have sufficient administrative privileges to change anything.

#11 Karzai

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Posted 30 August 2009 - 11:36 AM

help please help. i could not change anything in my pc because a suspected trojan/virus has hijacked it.


please help.

#12 DaChew

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Posted 30 August 2009 - 11:42 AM

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Just check drivers and Stealth Objects Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Chewy

No. Try not. Do... or do not. There is no try.

#13 Karzai

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Posted 31 August 2009 - 01:43 AM

DaChew,

When I run RootRepeal, it says there is an error

"FOPS - DeviceIoControl Error! Error Code = 0xc0000024
Extended Info (0x00000134)

What should I do?

#14 DaChew

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Posted 31 August 2009 - 05:23 AM

See if you can get a rootrepeal scan to work if you just select drivers?

Also I would like you to try this scan.

1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
Chewy

No. Try not. Do... or do not. There is no try.

#15 Karzai

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Posted 09 September 2009 - 03:09 AM

Dear DaChew,


Sorry for a very late reply. There was a problem with the pc and it was just now that i was able to run the internet.

Also, I uninstalled the bitdefender because its malware scan doesn't work. The bitdefender online scan is also disabled by this trojan.

When i tried to reinstall bitdefender, it doesn't give me administrative privileges so the installation won't continue.

Anyway, here is the log of the win32k.

Log file is located at: C:\Users\bryan\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Cannot access: C:\Windows\bthservsdp.dat

[1] 2009-09-07 00:07:55 12 C:\Windows\bthservsdp.dat ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

[1] 2009-09-07 00:10:02 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl

[1] 2009-09-07 00:09:41 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-ForwardedEvents.etl

[1] 2009-09-07 00:08:57 0 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-ForwardedEvents.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl

[1] 2009-09-07 00:09:41 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl

[1] 2009-09-07 00:09:41 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl ()





Finished!



Also remember that I am the administrator of this computer, so there must really be wrong with it for me not to exercise those functions.

Thanks




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