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common WU problem


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#1 Sharonsthere

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Posted 24 August 2009 - 02:13 PM

Hi everybody. I've had this problem, gosh a few years ago I guess. I forget exactly what I did to fix it.
Running xp3. Firefox. When I close browser, click turn off, I see the shield that means that the puter will shut down after the updates are installed.
I come back hours later, blue screen of the shutdown, but with the same 2 messages showing: Installing one of 2 updates..... And the other is: do not turn off or unplug your computer, etc.

I ran dial a fix, but didn't seem to make a difference.

I know this is easily solved, I just don't recall how.

Thanks in advance for your help,
Sharon
intelligence has far fewer practical applications than I thought.

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#2 hamluis

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Posted 24 August 2009 - 03:38 PM

Have you tried manually going to Windows Update and installing the updates there?

Louis

#3 Sharonsthere

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Posted 24 August 2009 - 05:24 PM

why, er, ah, no. I haven't, though I did know it was an option. I guess I don't care so much about the updates as I do about what's going on here. I can get those updates, I don't like it when the computer can not or will not do a simple task. That makes me think something more is about.

**sheepish**
intelligence has far fewer practical applications than I thought.

#4 hamluis

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Posted 24 August 2009 - 06:08 PM

LOL, no need to feel sheepish :thumbsup:.

The fact is...automatic updates and the WUS have so many routine problems...that I cannot point to just one possible solution for what you've pointed out.

I suggested the work-around because it's the easy way out :flowers: and will not allow frustration to build up.

But, since you want to troubleshoot the possibilities...I'll pass on the links which I maintain which might be useful.

Problem Updating Via Windows Update - http://www.bleepingcomputer.com/forums/t/155133/problem-updating-via-windows-update/

How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues - http://support.microsoft.com/kb/906602

How to troubleshoot problems connecting to Windows Update or to Microsoft Update - http://support.microsoft.com/kb/818018

KB 943144, Updates Not Installed From WinUpdate After Repair - http://support.microsoft.com/kb/943144

Microsoft Windows Update Troubleshooter - http://v4.windowsupdate.microsoft.com/troubleshoot/

PC Hell How to Fix Problem When Windows Updates Download But Won't Install - http://www.pchell.com/support/windows_upda...t_install.shtml

...and I found these two a few minutes ago that may be useful:

http://v4.windowsupdate.microsoft.com/troubleshoot/

http://www.amset.info/windows/auto-updates.asp

Louis

#5 Sharonsthere

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Posted 24 August 2009 - 09:03 PM

Thanks Louis, you're always so darn helpful. I read through the links, and I see one that I will try, and I think it's what I tried a few years ago on a diff computer.

That's why I send all my friends to BleepingComputer!

xox
Sharon
intelligence has far fewer practical applications than I thought.

#6 hamluis

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Posted 25 August 2009 - 09:30 AM

We may not be able to help, but we do try :thumbsup:.

Good luck!

Louis




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