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Windows antivirus Pro trouble


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11 replies to this topic

#1 Roy151

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Posted 24 August 2009 - 11:35 AM

Hey I'm new here. I've read all of the guides and past posts about removing windows antivirus pro, but I'm stuck. When I try to open any anti-virus/malware program, it gives me the error "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the file"

p.s. Safe mode gives me the BSOD

Thanks,

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#2 boopme

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Posted 24 August 2009 - 11:47 AM

Hello and welcome..
Please click on the link below. Download the file to your desktop.
Right-click on it and select Install.
This should fix your file association problem and allow you to run programs.

RestoreExt.inf


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer),
they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed
with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing
all the malware.

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#3 Roy151

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Posted 24 August 2009 - 06:51 PM

Thanks, I was able to download malwarebytes, but after about 10 seconds it shutdown. I can no longer start mbam

#4 boopme

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Posted 24 August 2009 - 08:20 PM

Ok ,,,we will appraoch this differently.

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check ONLY the Files box: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Roy151

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Posted 25 August 2009 - 09:58 AM

Well I was able run it for about 2 minutes before it shut down. I can not start the program anymore without getting the same error.

#6 boopme

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Posted 25 August 2009 - 10:10 AM

Rats! Let's do a different ARK tool.
Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Roy151

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Posted 25 August 2009 - 11:06 AM

The scan is actually running

Edited by Roy151, 25 August 2009 - 08:09 PM.


#8 Roy151

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Posted 25 August 2009 - 08:08 PM

It didn't remove anything, Here's the log:

Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 8/25/2009 at 11:05:54 AM
User "Ben" on computer "BENSDREAM"
Windows version 5.1 SP 2.0 Service Pack 2 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\kbiwkmvbuyrndo
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\kbiwkmvbuyrndo
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\kbiwkmvbuyrndo
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\CCNWLD7I\reviews;net=ns;u=ns-82980944_1250864156,10f612239d253b9,CE_Software_OS,;;kw=;dcopt=ist;tile=1;ord1=301599;sz=728x90;contx=CE_Software_OS;btg=;ord=3678236837856157[1]
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\DBB4LRPG\general;net=ns;u=ns-35455246_1250864159,10f612239d253b9,CE_Software_OS,;;kw=;dcopt=ist;tile=1;ord1=893147;sz=728x90;contx=CE_Software_OS;btg=;ord=3678236837856157[1]
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\CCNWLD7I\20FUDUmyu46v6PmMA2dnqXdQAnt6u3PrU4cQ9UcJlVVMjPPQmTdFWWrj45UauVq7qTTrjSEBZdRG7ZbQUavRdv6WGMV4rTvodAsYTmu4WMBPsfC2qX9SoMSP9AavnT7yBZaBMBEVp6Aem665ssTTPFQAo0n2Wt[1].gif
Hidden: file C:\Program Files\SpywareDetector\MaxScanner.exe
Hidden: file C:\Documents and Settings\Ben\Cookies\ben@my.screenname.aol[2].txt
Hidden: file C:\WINDOWS\system32\drivers\kbiwkmbqppsoga.sys
Hidden: file C:\WINDOWS\system32\kbiwkmpkkfhdyi.dll
Hidden: file C:\WINDOWS\system32\kbiwkmdlmlhlij.dat
Hidden: file C:\WINDOWS\system32\kbiwkmwndpsbek.dll
Hidden: file C:\WINDOWS\system32\eventlog.dll
Hidden: file C:\VIPRERESCUE\VIPRERescueScanner.exe
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\LX5AM2XN\2%7Cpos-atf%7Cenvid-origin%7Crefsite-6510%7Curi-_video_philly-cheesesteak_3221622%7Ctag-adj%7Cmtype-standard%7Csz-728x90%7Ctile-1%7Cdcopt-ist;ord=530274174023613[1].9
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\CCNWLD7I\vid-3221622%7Cpos-atf%7Cenvid-origin%7Crefsite-6510%7Curi-_video_philly-cheesesteak_3221622%7Ctag-adj%7Cmtype-standard%7Csz-300x250%7Ctile-2;ord=530274174023613[1].9
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\CCNWLD7I\vid-origin%7Crefsite-6510%7Curi-_video_philly-cheesesteak_3221622%7Cpromobox-feature_1%7Cpos-btf%7Ctag-adj%7Cmtype-standard%7Csz-3x3%7Ctile-3;ord=530274174023613[1].9
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\DBB4LRPG\vid-origin%7Crefsite-6510%7Curi-_video_philly-cheesesteak_3221622%7Cpromobox-feature_3%7Cpos-btf%7Ctag-adj%7Cmtype-standard%7Csz-3x3%7Ctile-5;ord=530274174023613[1].9
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\F6IK86UB\vid-origin%7Crefsite-6510%7Curi-_video_philly-cheesesteak_3221622%7Cpromobox-feature_2%7Cpos-btf%7Ctag-adj%7Cmtype-standard%7Csz-3x3%7Ctile-4;ord=530274174023613[1].9
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\F6IK86UB\%7Cpromobox-skin%7Cenvid-origin%7Crefsite-6510%7Curi-_video_philly-cheesesteak_3221622%7Cpos-btf%7Ctag-adj%7Cmtype-standard%7Csz-1x1%7Ctile-7;ord=530274174023613[1].9
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\F6IK86UB\vid-origin%7Crefsite-6510%7Curi-_video_philly-cheesesteak_3221622%7Cpromobox-feature_4%7Cpos-btf%7Ctag-adj%7Cmtype-standard%7Csz-3x3%7Ctile-6;ord=530274174023613[1].9
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\LX5AM2XN\obox-globaltxtad%7Cpos-atf%7Cenvid-origin%7Crefsite-6510%7Curi-_video_philly-cheesesteak_3221622%7Ctag-adj%7Cmtype-standard%7Csz-1x1%7Ctile-8;ord=530274174023613[1].9
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\F6IK86UB\AAAAAAAAAAABsjgQAAAAAAAIAAwAAAAAAm4JTPyMBAAAAAAAAAGMxOWYzMGQ2LThlYWItMTFkZS1iYjgwLTAwMWIyNGJlNWFhMABVpCoAAAA=,,http%3A%2F%2Fad.media-servers[1].net%2F,;ord=1250897920
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\CCNWLD7I\,;;kw=2849999023+2438490332+4447185069+4792544078+3079246742;dcopt=ist;tile=1;ord1=476548;sz=300x250;contx=IT_Security_MidMarketSecurity;btg=;ord=2059800819845474[1]
Hidden: file C:\Documents and Settings\FSX\Local Settings\Temporary Internet Files\Content.IE5\4927S9QZ\Type=click&FlightID=151625&AdID=206588&TargetID=31334&Segments=730,2259,2725,2743,3030,3285,3800,5880,7215,7603,8342,8463,8796,9496,9779,9781,9853,10088,10381,[1].htm
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\CCNWLD7I\AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAB7jgQAAAAAAAIAAwAAAAAAQvNUPyMBAAAAAAAAAADvupYECXA.AAAAQFRhnyoAAABgQmRsAAAAADhUYZ8qAAAAAAAAAAAAAAA=,,http%3A%2F%2Fad.media-servers[1].htm
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\F6IK86UB\AAAAAAAAAAAAAAAAAAAAAAAAAAAAAHnAQAAAAAAAIAAwAAAAAA33pbPyMBAAAAAAAAAAAAAJYEqVoyAAAAcFbxnioAAABg4qFUAAAAAGhW8Z4qAAAAAAAAAAAAAAA=,,http%3A%2F%2Fwww-news-today[1].com%2F,
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\DBB4LRPG\AAAAAAAAAAAAAAAAAAAAAAAAAAAAAJnAQAAAAAAAIAAwAAAAAAfd5bPyMBAAAAAAAAAAAAAJYEWfgwAAAAcFYxnyoAAABgYqJZAAAAAGhWMZ8qAAAAAAAAAAAAAAA=,,http%3A%2F%2Fwww-news-today[1].com%2F,
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\F6IK86UB\AAAAAAAAAAAAAAAAAAAAAAAAAAAAAKnAQAAAAAAAIAAwAAAAAAbtNcPyMBAAAAAAAAAAAAAJYEmds8AAAAEFJioioAAABgMsNhAAAAAAhSYqIqAAAAAAAAAAAAAAA=,,http%3A%2F%2Fwww-news-today[1].com%2F,
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\CCNWLD7I\AAAAAAAAAAAAAAAAAAAAAAAAAAAAAJnAQAAAAAAAIAAwAAAAAAW0FePyMBAAAAAAAAAAAAAJYEORMyAAAA8HIBnyoAAABgAuNfAAAAAOhyAZ8qAAAAAAAAAAAAAAA=,,http%3A%2F%2Fwww-news-today[1].com%2F,
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\DBB4LRPG\AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA2hQQAAAAAAAIAAwAAAAAA1tlhPyMBAAAAAAAAAAAAAJYEOcY2AAAAoNFYoioAAABgckBGAAAAAJjRWKIqAAAAAAAAAAAAAAA=,,http%3A%2F%2Fruckus[1].com%2F,
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\LX5AM2XN\AAAAAAInAQAAAAAAAIAAwAAAAAAqtliPyMBAAAAAQAAADE4ZDdkNGEwLThlYWUtMTFkZS1hZmYwLTAwMWIyNGJlNWNmZQAAAAAAAAA=ibBOAA==,,http%3A%2F%2Fwww-news-today[1].com%2F,;ord=1250898925
Hidden: file C:\WINDOWS\system32\logon.exe
Hidden: file C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
Hidden: file C:\MGtools\analyse.exe
Hidden: file C:\Documents and Settings\Ben\Desktop\RootRepeal.exe
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\GAB7JSWL\s.IT_Security_MidMarketSecurity_L;;kw=;dcopt=ist;tile=1;ord1=231965;sz=728x90;contx=CE_Laptops_Rugged;btg=ns[1].IT_Security_MidMarketSecurity_L;ord=%20752111181757222
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\C467ZYFM\age;net=ns;u=ns-83558217_1251156990,10f612239d253b9,CE_Laptops_Rugged,;;kw=;tile=3;ord1=265137;sz=120x600,160x600;contx=CE_Laptops_Rugged;btg=;ord=752111181757222[1]
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\C467ZYFM\net=ns;u=ns-99915495_1251156991,10f612239d253b9,CE_Laptops_Rugged,;;kw=;dcopt=ist;tile=1;ord1=133021;sz=728x90;contx=CE_Laptops_Rugged;btg=;ord=%20752111181757222[1]
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\XWKP916H\.foxnews[1].com%252Fpolitics%252Ffirst100days%252F2009%252F03%252F25%252Fobama-urges-charities-worry-proposed-tax-change%252F%2C%7C714%7C13;sz=300x250;ord=[timestamp]
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\C467ZYFM\lmAGz,JA2s1z6PMA7YAa1z,JA2s1z6PMA7YAa1z,JA2s1z6PMA7YAa1z,JA2s1z6PMA7YAa1z,2lYMa;ts=338062;smuid=WBYL54jZr_YTLC;p=ui%3DWBYL54jZr_YTLC%3Btr%3DudxF2LIn6IA%3Btm%3D0-0[1]
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\09JPEY2A\vch%3Dcha5%3Achn1%3A1%3Bkvhme%3D2%3Bkvmar%3D1%3Bkvaol%3D1%3Asg1%3Asg2%3Bkvinc%3D7%3Bkvr%3D103%3A5%3A7%3A15%3A18%3A23%3A27%3Bnodecode%3Dyes%3Blink%3D;ord=534572121[1]
Hidden: file C:\WINDOWS\system32\kbiwkmtxgwqjnr.dat
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\5NL3PXW7\.hi[1].maui;mcid=10568;price=midlevel;PageType=Hotel_Review;pool=C;kw=Aston+at+the+Maui+Banyan;pos=bottom;u=Hotel_Review%7CC;abr=!webtv;sz=300X250;tile=4;ord=20691586
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\JWS3YV8U\.hi[1].maui;mcid=10568;price=midlevel;PageType=Hotel_Review;pool=C;kw=Aston+at+the+Maui+Banyan;pos=bottom;u=Hotel_Review%7CC;abr=!webtv;sz=300X250;tile=4;ord=88436649
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\0UKL6EBH\.hi[1].maui;mcid=10568;price=midlevel;PageType=Hotel_Review;pool=C;kw=Aston+at+the+Maui+Banyan;pos=bottom;u=Hotel_Review%7CC;abr=!webtv;sz=300X250;tile=4;ord=84485222
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\JWS3YV8U\.hi.oahu[1].honolulu;mcid=10568;price=midlevel;PageType=Hotel_Review;pool=X;kw=Aston+at+the+Waikiki+Banyan;u=Hotel_Review%7CX;abr=!webtv;sz=160X600;tile=1;ord=7220199
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\0UKL6EBH\.hi.oahu[1].honolulu;mcid=10568;price=midlevel;PageType=Hotel_Review;pool=X;kw=Aston+at+the+Waikiki+Banyan;u=Hotel_Review%7CX;abr=!webtv;sz=300X250;tile=2;ord=7220199
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\5NL3PXW7\.hi.oahu[1].honolulu;mcid=10568;price=midlevel;PageType=Hotel_Review;pool=X;kw=Aston+at+the+Waikiki+Banyan;u=Hotel_Review%7CX;abr=!webtv;sz=160X80;tile=3;ord=53843242
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\TJ3LO454\.hi.oahu[1].honolulu;mcid=10560;price=midlevel;PageType=Hotel_Review;pool=X;kw=Aston+at+the+Waikiki+Banyan;u=Hotel_Review%7CX;abr=!webtv;sz=160X80;tile=3;ord=81295330
Hidden: file C:\Documents and Settings\Ben\Local Settings\Temporary Internet Files\Content.IE5\09JPEY2A\lmAGz,JA2s1z6PMA7YAa1z,JA2s1z6PMA7YAa1z,JA2s1z6PMA7YAa1z,JA2s1z6PMA7YAa1z,2lYMa;ts=143246;smuid=WBYL54jZr_YTLC;p=ui%3DWBYL54jZr_YTLC%3Btr%3DDOeRwLruA7F%3Btm%3D0-0[1]
Hidden: file C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
Stopped logging on 8/25/2009 at 12:38:22 PM

#9 boopme

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Posted 26 August 2009 - 11:05 AM

Hello, rerun Sophos and remove this.

Hidden: file C:\WINDOWS\system32\drivers\kbiwkmbqppsoga.sys


Then Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Roy151

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Posted 28 August 2009 - 08:37 AM

Now I cant run Sophos. I get an error message about it not being a valid win32 application.

Thank you

#11 Roy151

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Posted 13 September 2009 - 11:38 AM

Have I been deserted? lol

#12 boopme

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Posted 13 September 2009 - 07:58 PM

Sorry ,thanks for posting back. I went on vacation and lost your topic,

You will need to run HJT/DDS.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK

If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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