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Slow comp/Sound skips


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#1 rach083084

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Posted 24 August 2009 - 10:04 AM

I posted about my problem in the malaware form thinking this was a problem with a virus or something but my computer turned out clean. Here is my problem.

My computer runs very slow. I followed directions in the 'slow computer' topic along with others from other websites and I still have a problem. I don't know if it's a hardware problem or if something is running or interferring with my computer. My computer sound/video skips. I can play a video fine it seems if I have my computer muted...But if I don't the sound skips and skips the video right along with it. Even the startup sound that windows make or any other sound the computer makes skips also. I can't do anything animated or interactive on the web...Like games because they just lag and my computer runs ever slower.

I have a acer netbook.

In system information my total physical memory is 1,024.00mb.
Available physical memory is 530.00mb
Virtual memory is 2gb
Available virtual memory is 1.96gb

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#2 hamluis

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Posted 24 August 2009 - 11:45 AM

512MB of RAM is a rather small amount these days.

The more programs installed and running, the slower the system is bound to become.

The best thing to do would be to add the maximum memory supported and see how it runs...after ridding yourself of anything bu the most basic programs, IMO.

Louis

#3 dc3

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Posted 24 August 2009 - 12:11 PM

Louis, they have posted that they have a total of 1024MB of physical memory, this means 1GB of RAM. :thumbsup:

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#4 hamluis

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Posted 24 August 2009 - 12:25 PM

Oooopsss...that's what results from having taken a speed reading course in my youth :thumbsup:, thanks.

I suppose that I would take a look in Event Viewer for possible clues, How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Having the sound muted...would seem to point to audio software installed at the same time the driver was installed, IMO.

Louis

#5 rach083084

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Posted 24 August 2009 - 03:20 PM

Ok I did that...Found ALOT of errors...My only problem is the list doesn't go back to around the time my comp started this issue. It started in May...The list only goes to July...I pretty much just gave up on trying to fix it back in May until recently.

Here are the errors anyway:

Under applications:

Error 8/23/2009 9:30:08 PM MsiInstaller None 1024 Rachel ACER-6E40E97492
Error 7/29/2009 4:29:29 PM Application Error None 1000 N/A ACER-6E40E97492


Under system:

Error 8/24/2009 1:15:41 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 11:55:51 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 11:26:47 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 9:31:16 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 9:19:23 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 8:46:14 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 8:37:42 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 8:37:33 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 8:37:30 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 8:36:54 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 8:36:14 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 8:34:32 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 8:32:11 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 8:10:45 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 8:10:35 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 8:09:59 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 8:09:52 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 7:45:54 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 7:40:20 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 7:37:51 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 7:30:30 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 7:09:17 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 7:08:47 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 7:08:21 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 6:59:24 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 6:44:01 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 6:43:17 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 6:14:51 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 6:13:49 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/23/2009 6:13:48 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/22/2009 3:57:58 PM Print None 6161 Rachel ACER-6E40E97492
Error 8/22/2009 3:52:44 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/22/2009 3:32:51 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/22/2009 3:31:34 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/22/2009 3:23:40 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/22/2009 3:21:11 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/22/2009 3:17:49 PM Windows Update Agent Software Sync 16 N/A ACER-6E40E97492
Error 8/17/2009 10:29:47 AM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/16/2009 9:50:02 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/13/2009 3:10:27 PM Dhcp None 1002 N/A ACER-6E40E97492
Error 8/12/2009 9:35:22 PM Windows Update Agent Software Sync 16 N/A ACER-6E40E97492
Error 8/10/2009 11:16:57 AM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/9/2009 8:57:31 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/9/2009 8:57:28 PM DCOM None 10005 Rachel ACER-6E40E97492
Error 8/7/2009 12:08:51 PM Service Control Manager None 7023 N/A ACER-6E40E97492
Error 8/7/2009 12:08:51 PM Service Control Manager None 7023 N/A ACER-6E40E97492
Error 8/7/2009 12:08:50 PM Service Control Manager None 7023 N/A ACER-6E40E97492
Error 8/7/2009 12:08:50 PM Service Control Manager None 7023 N/A ACER-6E40E97492
Error 8/7/2009 12:08:50 PM Service Control Manager None 7023 N/A ACER-6E40E97492
Error 8/7/2009 12:08:50 PM Service Control Manager None 7023 N/A ACER-6E40E97492
Error 8/7/2009 12:08:50 PM Service Control Manager None 7023 N/A ACER-6E40E97492
Error 8/7/2009 12:08:50 PM Service Control Manager None 7023 N/A ACER-6E40E97492
Ok there are several more just like the above...It will take me all day to copy all these....

Error 8/3/2009 3:06:05 PM Dhcp None 1002 N/A ACER-6E40E97492
Error 8/3/2009 9:46:36 AM DCOM None 10005 Rachel ACER-6E40E97492
And there are several more just like these two also....

Basically these same four errors repeat themselves...ALOT! I saved the list as a notepad...I can attach if needed...

#6 hamluis

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Posted 24 August 2009 - 03:34 PM

Are all XP critical updates installed?

http://www.eventid.net/display.asp?eventid...COM&phase=1

http://support.microsoft.com/kb/133010

You need to double-click on the latest of Event ID 10005 for DCOM and Event ID 7023 for Service Control Manager errors and post the detail for each here.

Louis

#7 rach083084

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Posted 24 August 2009 - 09:38 PM

As far as I know all updates are installed...I just visited the windows site yesterday and did an update as well.

There were several more of the DCOM errors added since I last looked. Here is the most recent.

Error 8/24/2009 9:22:37 PM DCOM None 10005 Rachel ACER-6E40E97492
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service StiSvc with arguments "" in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Error 8/7/2009 12:08:51 PM Service Control Manager None 7023 N/A ACER-6E40E97492
The Application Management service terminated with the following error:
The specified module could not be found.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#8 rach083084

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Posted 27 August 2009 - 09:10 AM

Does anyone have any ideas/advice for me?

#9 joseibarra

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Posted 27 August 2009 - 09:35 AM

I just came across another suddenly slow computer and discovered the that Transfer Mode in the IDE channel was set to PIO instead of the preferred DMA. IDE is the common interface to HD and CD drives, and DMA is the fastest of the two.

This is easy to check and generally easy to fix and the mode would not have changed by itself, so if it has, we should figure out why and fix it.

This idea is in the BC Slow Computer list, but I am going to move it closer to the top of my things to check first list after ruling out malware and other more obvious things. It is not really such a long shot, but worth a quick check and we will know what it is not.

To launch the Device Manger console, click Start, run and in the box enter:

C:\WINDOWS\system32\devmgmt.msc

Click OK.

Expand the IDE/ATA controller section to see your IDE channels. Right click each, Properties, and for each channel that has an Advanced Settings tab, determine the Transfer Mode. There are usually at least 4 to check.

Report back for each device the Device Type and Transfer Mode settings - DMA or PIO and then if it needs changing, we can decide the best advice.

Edited by joseibarra, 27 August 2009 - 09:38 AM.

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#10 rach083084

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Posted 27 August 2009 - 11:21 AM

Ok I have 3 things under IDE ATA/ATAPI controllers:

1) Intel® 82801 GMB/GHM (ICH7-M Family)
2) Primary IDE Channel
3) Secondary IDE Channel


Under the 1st option there is no advanced settings tab. So here are the other two:


Primary IDE Channel:
Device 0
Device Type -- Auto Detection
Transfer Mode -- DMA if available
Current Transfer Mode -- PIO Mode

Device 1
Device Type -- Auto Detection
Transfer Mode -- DMA if available
Current Transfer Mode -- Not Applicable

--------------

Secondary IDE Channel:
Device 0
Device Type -- Auto Detection
Transfer Mode -- DMA if available
Current Transfer Mode -- Not Applicable

Device 1
Device Type -- Auto Detection
Transfer Mode -- DMA if available
Current Transfer Mode -- Not Applicable

#11 joseibarra

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Posted 27 August 2009 - 02:42 PM

Thanks.

I think this is peculiar:

Primary IDE Channel:
Device 0
Device Type -- Auto Detection
Transfer Mode -- DMA if available
Current Transfer Mode -- PIO Mode


but it could have a good explanation. I can't check any laptops right now so will ask for guidance from others. I only have access to desktop hardware at the moment.

I think the Current Transfer Mode should be DMA (faster), but depending on your hardware, it may be okay.

Windows will switch to the slower PIO Mode if there are more than 6 consecutive hardware errors in a certain amount of time. They could be hard to pinpoint in an Event Log.

It is also peculiar to me that of the 4, only one Current Transfer Mode seems to be established and I would think there would be at least 2 - one for HDD and one for CD.

If it is your HDD and could/should be DMA, there are many complicated ways to fix it. I would prefer to change it to PIO in the Transfer Mode drop down in Device Manager, click OK, then change it back and click OK again. See if it will change and stick and also stick on a reboot. I don't see any risk in this method.

I can't see your other posts (some flood control thing on the message board?) so it would help to know the make and model of your Acer so we can look at the documentation.

Other opinions are welcome!

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#12 ThunderZ

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Posted 27 August 2009 - 02:53 PM

Thanks.

I think this is peculiar:

Primary IDE Channel:
Device 0
Device Type -- Auto Detection
Transfer Mode -- DMA if available
Current Transfer Mode -- PIO Mode


but it could have a good explanation. I can't check any laptops right now so will ask for guidance from others. I only have access to desktop hardware at the moment.

I think the Current Transfer Mode should be DMA (faster), but depending on your hardware, it may be okay.


Yes it should.

Windows will switch to the slower PIO Mode if there are more than 6 consecutive hardware errors in a certain amount of time. They could be hard to pinpoint in an Event Log.

It is also peculiar to me that of the 4, only one Current Transfer Mode seems to be established and I would think there would be at least 2 - one for HDD and one for CD.


Absolutely correct.
And correct again, assuming there is an optical drive attached.

If it is your HDD and could/should be DMA, there are many complicated ways to fix it. I would prefer to change it to PIO in the Transfer Mode drop down in Device Manager, click OK, then change it back and click OK again. See if it will change and stick and also stick on a reboot. I don't see any risk in this method.

I can't see your other posts (some flood control thing on the message board?) so it would help to know the make and model of your Acer so we can look at the documentation.

Other opinions are welcome!



No risk in the method you suggest. 99% of the time it will work.
If not, somewhere on the Net is a fairly easy fix that escapes me at the moment. Had to do it myself a couple of times on different machines when the DMA setting would not stick.

#13 hamluis

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Posted 27 August 2009 - 04:20 PM

Getting back to DMA mode in Windows XP - http://sniptools.com/vault/getting-back-to...e-in-windows-xp

The above is a registry edit (that works) and due caution should be taken any time a user is contemplating a registry edit. The registry should be backed up before proceeding, an excellent tool for such: ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html

Louis

#14 rach083084

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Posted 27 August 2009 - 04:39 PM

Thanks.

I think this is peculiar:

Primary IDE Channel:
Device 0
Device Type -- Auto Detection
Transfer Mode -- DMA if available
Current Transfer Mode -- PIO Mode


but it could have a good explanation. I can't check any laptops right now so will ask for guidance from others. I only have access to desktop hardware at the moment.

I think the Current Transfer Mode should be DMA (faster), but depending on your hardware, it may be okay.

Windows will switch to the slower PIO Mode if there are more than 6 consecutive hardware errors in a certain amount of time. They could be hard to pinpoint in an Event Log.

It is also peculiar to me that of the 4, only one Current Transfer Mode seems to be established and I would think there would be at least 2 - one for HDD and one for CD.

If it is your HDD and could/should be DMA, there are many complicated ways to fix it. I would prefer to change it to PIO in the Transfer Mode drop down in Device Manager, click OK, then change it back and click OK again. See if it will change and stick and also stick on a reboot. I don't see any risk in this method.

I can't see your other posts (some flood control thing on the message board?) so it would help to know the make and model of your Acer so we can look at the documentation.

Other opinions are welcome!


I have an Acer Aspire One Network...

It is also peculiar to me that of the 4, only one Current Transfer Mode seems to be established and I would think there would be at least 2 - one for HDD and one for CD.


I don't know exactly what you mean by CD...But I do not have a CDrom drive in this computer if that makes any difference.

I will try everyones advice on switching back to DMA and see if it sticks.

#15 rach083084

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Posted 27 August 2009 - 04:43 PM

Getting back to DMA mode in Windows XP - http://sniptools.com/vault/getting-back-to...e-in-windows-xp

The above is a registry edit (that works) and due caution should be taken any time a user is contemplating a registry edit. The registry should be backed up before proceeding, an excellent tool for such: ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html

Louis


Ok I went to this site and it talks alot about cd/dvd rom drives....My computer does not have one...I want to wait for a response on whether or not I should still try to switch to DMA via the instructions on that website before I do anything considering it mentions something I do not have.....




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