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Wireless connection trouble


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#1 cap2587

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Posted 24 August 2009 - 09:50 AM

I have been trying to fix a wireless connection issue in a HP HDX 16T Pavilion. It is running Vista and is fairly new. The issue is that once the computer is restarted it loses it's wireless connection. The yellow explanation mark comes up in the wireless signal screen. This is very frustrating as usually when you set the connection to be automatic there is no problem. It is able to connect once you type the encryption key in, but I want it to be able to find the correct network and connect automatically. What could be the issue and how should I go about fixing this. Thanks.

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#2 Eric RBA

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Posted 24 August 2009 - 12:36 PM

Is it possible that you've connected to another wireless network that is in the same range as the one you're trying to use? If you've done that at least once then it may be possible that the other connection is higher on your priority list and you're connecting to it first when it is available. Have you checked that option out?
I would never ask a person to do something that I wouldn't do myself.

#3 ThunderZ

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Posted 24 August 2009 - 01:36 PM

With Vista, may vary between versions, when connecting and asked for and enter the encryption key a window opens asking if you want to remember and, I think, connect automatically to this network. Does one? If so, are the boxes checked?

One other thought. I believe the encrypted key is stored in the registry. Just as a side thought do you use any "clean-up" tool that may tamper with the registry.

#4 cap2587

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Posted 24 August 2009 - 01:54 PM

Thanks for the quick reply! I think I have covered all these angles. Box is checked to automatically connect to wireless network. There is no other wireless networks in range besides the one we have set up. I have never experienced this problem before as usually it will connect when you start the computer. I have used CC Cleaner to clean up the system, but that shouldn't be a problem. Any other ideas?

#5 ThunderZ

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Posted 24 August 2009 - 02:30 PM

Is there a box for "remember"? Since it is always asking for the Key it would seem that info. is not being kept or being removed.

What vers. of Vista?

If you are not using the clean registry option in CC then I would think it is OK. Does the connection problem happen whether you use CC cleaner or not?

#6 cap2587

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Posted 25 August 2009 - 10:22 PM

It turned out that the netgear router needed a firmware update to be compatible with the Vista 64 bit O/S. Thanks for your help.

#7 ThunderZ

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Posted 26 August 2009 - 06:26 AM

Glad you got it figured out.

A little surprised about the firmware upgrade. Had run XP64 for quit some time. Worked well on my mixed LAN.

O-well. Live and learn. Thanks for letting us know the solution. A bit of info to tuck away for future use.

#8 Eric RBA

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Posted 26 August 2009 - 08:53 AM

Can I ask what model your router was? I'm having a problem with my father-in-law's laptop (brand new Dell) that I think might be caused by the same thing.
I would never ask a person to do something that I wouldn't do myself.

#9 cap2587

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Posted 26 August 2009 - 09:01 AM

Netgear WRG 614 V7.




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