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Windows Antivirus Pro has shut down my computer


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#1 choochy

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Posted 23 August 2009 - 11:06 PM

Hi All,
Earlier tonight, we got infected with the Windows Antivirus Pro virus. It seems to be a particularly nasty version. I've already looked through some of the previous posts as well as the guide for help but have not been able to get anything to work. I cannot run any of my antivirus software, including MBAM. Unfortunately, I cannot get my windows task manager to even open up in the first place. Every time I try, it gives me this message: "Application cannot be executed. The file is infected. Please activate your antivirus software." I tried changing the group policy settings but didn't make a difference.

I get the same message when I try to run Regedit.
I have tried using Killbox but it did not work.
I've tried using "fixtm" and "enableTM" but also no help.
I cannot use system restore, and I cannot even boot in safe mode. I get some weird blue screens during boot up saying that the computer is infected and should be restarted.

Right now I am considering running GMER...which I realize is for a different forum. However, I wanted to see if there are any other suggestions before I do that. Or is it even worth it?

Thanks in advance,
choochy

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#2 quietman7

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Posted 24 August 2009 - 10:39 AM

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then right-click on the file and rename it to winlogon.exe.
  • If that still did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.
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