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Cannot install any programs [Moved]


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4 replies to this topic

#1 humpbee

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Posted 23 August 2009 - 08:59 PM

I had McAffee installed as provided my ISP, Cox and it worked (or at least I thought it did). One day, it stopped working and told me I needed to reinstall (I can't remember all of the details, it was a couple months ago.) Then I could never get it re-installed, it would error out. So, I tried installing other anti-virus programs and no matter what program I tried to install, it would not allow me to complete an install. Some would tell me the file was corrupt, although I don't think all of these were. Since then, I've tried to install other downloaded software with no luck (emusic.com download manager, for instance, and many others). I have been able to install SUPER Antispyware and it appears to have deleted some problems, but I still cannot install anything.
If anyone can help, I would be very grateful. I'm about ready to go buy another computer, I'm so frustrated.

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#2 Orange Blossom

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Posted 25 August 2009 - 12:48 AM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 garmanma

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Posted 27 August 2009 - 06:59 PM

Please post the SAS log

Try running Mbam


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

---------------------------------
--------------------------------

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
Mark
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#4 humpbee

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Posted 30 August 2009 - 09:20 PM

Here is SAS log:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/30/2009 at 08:47 PM

Application Version : 4.27.1002

Core Rules Database Version : 4077
Trace Rules Database Version: 2017

Scan type : Quick Scan
Total Scan Time : 00:18:23

Memory items scanned : 420
Memory threats detected : 0
Registry items scanned : 625
Registry threats detected : 0
File items scanned : 9026
File threats detected : 78

Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\owner@tracking.admarketplace[1].txt
C:\Documents and Settings\Owner\Cookies\owner@pro-market[2].txt
C:\Documents and Settings\Owner\Cookies\owner@forums.crackberry[2].txt
C:\Documents and Settings\Owner\Cookies\owner@kontera[2].txt
C:\Documents and Settings\Owner\Cookies\owner@phg.hitbox[1].txt
C:\Documents and Settings\Owner\Cookies\owner@tacoda[1].txt
C:\Documents and Settings\Owner\Cookies\owner@tribalfusion[1].txt
C:\Documents and Settings\Owner\Cookies\owner@2o7[1].txt
C:\Documents and Settings\Owner\Cookies\owner@adnetwork.kcilink[1].txt
C:\Documents and Settings\Owner\Cookies\owner@interclick[1].txt
C:\Documents and Settings\Owner\Cookies\owner@coxhsi.112.2o7[1].txt
C:\Documents and Settings\Owner\Cookies\owner@at.atwola[2].txt
C:\Documents and Settings\Owner\Cookies\owner@revsci[2].txt
C:\Documents and Settings\Owner\Cookies\owner@atdmt[1].txt
C:\Documents and Settings\Owner\Cookies\owner@collective-media[1].txt
C:\Documents and Settings\Owner\Cookies\owner@content.yieldmanager[3].txt
C:\Documents and Settings\Owner\Cookies\owner@statse.webtrendslive[2].txt
C:\Documents and Settings\Owner\Cookies\owner@hitbox[2].txt
C:\Documents and Settings\Owner\Cookies\owner@www.googleadservices[2].txt
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt
C:\Documents and Settings\Owner\Cookies\owner@ad.yieldmanager[2].txt
C:\Documents and Settings\Owner\Cookies\owner@invitemedia[2].txt
C:\Documents and Settings\Owner\Cookies\owner@content.yieldmanager[1].txt
C:\Documents and Settings\Owner\Cookies\owner@advertising[2].txt
C:\Documents and Settings\Owner\Cookies\owner@crackberry[2].txt
C:\Documents and Settings\Owner\Cookies\owner@questionmarket[2].txt
C:\Documents and Settings\Owner\Cookies\owner@fastclick[1].txt
C:\Documents and Settings\Owner\Cookies\owner@ehg-researchinmotion.hitbox[2].txt
.media.brandreachsys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.media.brandreachsys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.media.brandreachsys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.doubleclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.mediaplex.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.mediaplex.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.burstnet.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.burstnet.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
www.burstnet.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.content.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.burstbeacon.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
www.burstbeacon.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.atdmt.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.atdmt.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.apmebf.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.bs.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.media6degrees.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.media6degrees.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.media6degrees.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.media6degrees.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.socialmedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.socialmedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]
.realmedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\j8v68fwk.default\cookies.txt ]

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Malwarebytes' Anti-Malware 1.40
Database version: 2720
Windows 5.1.2600 Service Pack 2

8/30/2009 8:18:11 PM
mbam-log-2009-08-30 (20-18-11).txt

Scan type: Quick Scan
Objects scanned: 129350
Time elapsed: 16 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 garmanma

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Posted 31 August 2009 - 06:50 PM

Update mbam and run a FULL scan
Please post the results

Then run ATF

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".
-----------------------------------


Finish it up with a Dr Web scan


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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