Antivirus malware/ Total Virus Protection

In June I started receiving popups from fake security and antivirus programs, and when I would try to go to certain websites it would redirect me to the spyware's website. I realized I had Malware so I downloaded the Windows Live Onecare and also the Malwarebytes' Anti Malware programs after reading a few forums online. Upon using the Malwarebytes program it seemed to take care of the problem and I didn't have the fake spyware popping up anymore. I ran a second scan and it found no harmful items. Windows Live seems like it doesn't do anything useful..

Today I decided to run a scan because ever since I had those problems my computer lags really bad on startup and Firefox always freezes up at random times, although I have not been getting the spyware popups.
So I ran the scan today using Malwarebytes' and it said I have 5 threatening items. I clicked remove on the Malwarebytes program and then clicked yes to restart, but when my computer restarted I had the popups again! The program says it's "Total Virus Protection" although it looks somewhat different than screen shots I;ve seen of this virus on the internet. I don't know how the scan could make the popups start again but it seems that's what it did and now I realized that it probably never removed everything, even though my last scan with Malwarebytes' didn't detect anything. I scanned again and it said I had even more threatening items, now it was 14.

Windows Live Onecare also popped up saying it detected a Trojan. I clicked the remove button and it said it was removed but after I restarted, Onecare popped up again saying it found the same Trojan.

I scanned with Malwarebytes' in safemode, that didn't work. I then downloaded Sysinternals Process Explorer and closed the processes for the malware and re-scanned with Malwarebytes'. That did nothing either. Each time I scan, it finds the bad items, I click remove, it says they're removed, I click yes for restart and the popups still come up when I restart and my next scan still detects all of the bad items again. How can I remove these things? So frustrating!

DDS:


DDS (Ver_09-07-30.01) - NTFSx86
Run by dell at 16:02:58.59 on Sun 08/23/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_07
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.442 [GMT -4:00]

AV: Windows Live OneCare *On-access scanning enabled* (Updated) {427ADFC3-B354-4A51-BE34-A9D4218E45C4}
AV: Trend Micro PC-cillin Internet Security *On-access scanning enabled* (Outdated) {7D2296BC-32CC-4519-917E-52E652474AF5}
FW: Windows Live OneCare Firewall *enabled* {A3899D22-27E6-4A7E-AE4E-2C106646DAAB}
FW: Trend Micro PC-cillin Internet Security (Firewall) *disabled* {3E790E9E-6A5D-4303-A7F9-185EC20F3EB6}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\Trend Micro\Internet Security 12\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\HPZipm12.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\dell\Desktop\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\dell\Desktop\RootRepeal.exe
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\dell\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.ask.com/?o=101676&l=dis
uSearch Bar =
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=4061016
mDefault_Search_URL = hxxp://toolbar.ask.com/toolbarv/askRedirect?o=101664&gct=&gc=1&q=
mStart Page = hxxp://www.dell.com
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://toolbar.ask.com/toolbarv/askRedirect?o=101664&gct=&gc=1&q=%s
uURLSearchHooks: DefaultSearchHook Class: {c94e154b-1459-4a47-966b-4b843befc7db} - c:\program files\asksearch\bin\DefaultSearch.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [OE_OEM] "c:\program files\trend micro\internet security 12\tmas_oe\TMAS_OEMon.exe"
uRun: [Aim6]
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [ttool] c:\windows\9129837.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [pccguide.exe] "c:\program files\trend micro\internet security 12\pccguide.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [OneCareUI] "c:\program files\microsoft windows onecare live\winssnotify.exe"
mRun: [PromoReg] c:\windows\temp\_ex-08.exe
mRun: [11102344] c:\documents and settings\all users\application data\11102344\11102344.exe
StartupFolder: c:\docume~1\dell\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\documents and settings\dell\start menu\programs\startup\ikowin32.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
uPolicies-system: EnableProfileQuota = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: musicmatch.com\online
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab
DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} - hxxp://gsn.worldwinner.com/games/v47/shared/FunGamesLoader.cab
DPF: {2C153C75-8476-434B-B3C3-57B63A3D1939} - hxxp://www.worldwinner.com/games/v48/brickout/brickout.cab
DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} - hxxp://www.pogo.com/cdl/launcher/PogoWebLauncherInstaller.CAB
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase1140.cab
DPF: {615F158E-D5CA-422F-A8E7-F6A5EED7063B} - hxxp://www.worldwinner.com/games/v46/bejeweled/bejeweled.cab
DPF: {62969CF2-0F7A-433B-A221-FD8818C06C2F} - hxxp://www.worldwinner.com/games/v49/blockwerx/blockwerx.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1163381181171
DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {94299420-321F-4FF9-A247-62A23EBB640B} - hxxp://www.worldwinner.com/games/v46/wordmojo/wordmojo.cab
DPF: {A91FB93D-7561-4524-8484-5C27C8FA8D42} - hxxp://www.worldwinner.com/games/v49/luxor/luxor.cab
DPF: {AC2881FD-5760-46DB-83AE-20A5C6432A7E} - hxxp://www.worldwinner.com/games/v67/swapit/swapit.cab
DPF: {B06CE1BC-5D9D-4676-BD28-1752DBF394E0} - hxxp://www.worldwinner.com/games/v41/hangman/hangman.cab
DPF: {BA94245D-2AA0-4953-9D9F-B0EE4CC02C43} - hxxp://www.worldwinner.com/games/v42/tilecity/tilecity.cab
DPF: {C93C1C34-CEA9-49B1-9046-040F59E0E0D8} - hxxp://www.worldwinner.com/games/v43/paint/paint.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CF969D51-F764-4FBF-9E90-475248601C8A} - hxxp://www.worldwinner.com/games/v47/familyfeud/familyfeud.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://games.pogo.com/online2/pogo/chuzzle/popcaploader_v6.cab
DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} - hxxp://download-games.pogo.com/online2/pogo/mahjong_escape_ancient/PTGameLauncher.cab
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\dell\applic~1\mozilla\firefox\profiles\obabx8lk.default\
FF - prefs.js: browser.search.defaulturl - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=&query=
FF - prefs.js: browser.search.selectedEngine - AIM Search
FF - prefs.js: browser.startup.homepage - hxxp://www.ask.com/?o=101676&l=dis
FF - prefs.js: keyword.URL - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=&query=
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npracplug.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\real\realarcade\plugins\mozilla\npracplug.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 OcHealthMon;Windows Live OneCare Health Monitor;c:\program files\microsoft windows onecare live\OcHealthMon.exe [2009-7-9 26104]
R2 Tmfilter;Tmfilter;c:\windows\system32\drivers\tmxpflt.sys [2005-2-18 205328]
R2 Tmntsrv;Trend Micro Real-time Service;c:\progra~1\trendm~1\intern~1\Tmntsrv.exe [2005-8-22 290889]
R2 TmPfw;Trend Micro Personal Firewall;c:\progra~1\trendm~1\intern~1\TmPfw.exe [2005-4-25 585792]
R2 Tmpreflt;Tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2005-2-18 36368]
R2 tmproxy;Trend Micro Proxy Service;c:\progra~1\trendm~1\intern~1\tmproxy.exe [2005-4-25 262215]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-7-1 38160]
S2 agentcd;DriverAgent Class Driver;\??\c:\windows\system32\agentcd.sys --> c:\windows\system32\agentcd.sys [?]
S3 SWNC8U12;Sierra Wireless MUX NDIS Driver (UMTS12);c:\windows\system32\drivers\swnc8u12.sys [2007-11-5 82432]
S3 swumx12;Sierra Wireless USB MUX Driver (UMTS12);c:\windows\system32\drivers\swumx12.sys [2007-11-5 66304]

=============== Created Last 30 ================

2009-08-23 15:02 27,648 a------- c:\windows\9129837.exe
2009-08-23 15:00 <DIR> --d----- c:\docume~1\alluse~1\applic~1\11102344
2009-08-23 11:09 <DIR> --d----- c:\windows\system32\XPSViewer
2009-08-23 11:08 597,504 -------- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-08-23 11:08 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-08-23 11:08 575,488 -------- c:\windows\system32\dllcache\xpsshhdr.dll
2009-08-23 11:08 117,760 -------- c:\windows\system32\prntvpt.dll
2009-08-23 11:08 89,088 -------- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-08-23 11:08 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-08-23 11:08 1,676,288 -------- c:\windows\system32\dllcache\xpssvcs.dll
2009-08-23 11:08 <DIR> --d----- C:\3dc4b36460130e8a82ad23500f51
2009-08-23 10:58 <DIR> --d----- c:\program files\MSXML 6.0
2009-08-13 22:27 <DIR> --d----- c:\windows\ServicePackFiles
2009-08-12 20:38 128,512 -------- c:\windows\system32\dllcache\dhtmled.ocx

==================== Find3M ====================

2009-08-05 05:11 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-08-05 05:11 204,800 a------- c:\windows\system32\dllcache\mswebdvd.dll
2009-08-03 13:36 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-03 13:36 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-18 12:00 1,509,888 -------- c:\windows\system32\dllcache\shdocvw.dll
2009-07-18 12:00 3,069,440 -------- c:\windows\system32\dllcache\mshtml.dll
2009-07-17 14:55 58,880 a------- c:\windows\system32\atl.dll
2009-07-17 14:55 58,880 -------- c:\windows\system32\dllcache\atl.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\dllcache\wmpdxm.dll
2009-07-13 23:43 10,841,088 -------- c:\windows\system32\dllcache\wmp.dll
2009-07-10 09:42 1,315,328 -------- c:\windows\system32\dllcache\msoe.dll
2009-06-25 14:36 661,504 a------- c:\windows\system32\mqqm.dll
2009-06-25 04:17 729,600 a------- c:\windows\system32\lsasrv.dll
2009-06-25 04:17 301,568 a------- c:\windows\system32\kerberos.dll
2009-06-25 04:17 168,448 a------- c:\windows\system32\schannel.dll
2009-06-25 04:17 136,192 a------- c:\windows\system32\msv1_0.dll
2009-06-25 04:17 59,392 a------- c:\windows\system32\wdigest.dll
2009-06-25 04:17 56,320 a------- c:\windows\system32\secur32.dll
2009-06-25 04:17 729,600 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-06-25 04:17 301,568 -------- c:\windows\system32\dllcache\kerberos.dll
2009-06-25 04:17 168,448 -------- c:\windows\system32\dllcache\schannel.dll
2009-06-25 04:17 136,192 -------- c:\windows\system32\dllcache\msv1_0.dll
2009-06-25 04:17 59,392 -------- c:\windows\system32\dllcache\wdigest.dll
2009-06-25 04:17 56,320 -------- c:\windows\system32\dllcache\secur32.dll
2009-06-22 07:49 117,248 a------- c:\windows\system32\mqtgsvc.exe
2009-06-22 07:49 117,248 a------- c:\windows\system32\dllcache\mqtgsvc.exe
2009-06-22 07:49 19,968 a------- c:\windows\system32\mqbkup.exe
2009-06-22 07:49 19,968 a------- c:\windows\system32\dllcache\mqbkup.exe
2009-06-22 07:49 4,608 a------- c:\windows\system32\mqsvc.exe
2009-06-22 07:49 4,608 a------- c:\windows\system32\dllcache\mqsvc.exe
2009-06-22 07:48 91,776 a------- c:\windows\system32\dllcache\mqac.sys
2009-06-22 07:40 18,432 -------- c:\windows\system32\dllcache\iedw.exe
2009-06-22 07:35 92,544 -------- c:\windows\system32\dllcache\ksecdd.sys
2009-06-16 10:55 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 10:55 82,432 a------- c:\windows\system32\fontsub.dll
2009-06-16 10:55 119,808 -------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 10:55 82,432 -------- c:\windows\system32\dllcache\fontsub.dll
2009-06-12 07:50 80,896 a------- c:\windows\system32\tlntsess.exe
2009-06-12 07:50 80,896 a------- c:\windows\system32\dllcache\tlntsess.exe
2009-06-12 07:50 76,288 a------- c:\windows\system32\telnet.exe
2009-06-12 07:50 76,288 -------- c:\windows\system32\dllcache\telnet.exe
2009-06-10 10:21 84,992 a------- c:\windows\system32\avifil32.dll
2009-06-10 10:21 84,992 -------- c:\windows\system32\dllcache\avifil32.dll
2009-06-10 02:32 132,096 a------- c:\windows\system32\wkssvc.dll
2009-06-10 02:32 132,096 -------- c:\windows\system32\dllcache\wkssvc.dll
2009-06-05 03:42 655,872 a------- c:\windows\system32\mstscax.dll
2009-06-05 03:42 655,872 a------- c:\windows\system32\dllcache\mstscax.dll
2009-06-03 15:24 1,291,264 a------- c:\windows\system32\quartz.dll
2009-06-03 15:24 1,291,264 -------- c:\windows\system32\dllcache\quartz.dll
2007-12-15 16:38 32 ac------ c:\docume~1\alluse~1\applic~1\ezsid.dat
2007-10-17 18:59 774,144 ac------ c:\program files\RngInterstitial.dll
2007-02-22 00:15 168 -c-shr-- c:\windows\system32\DE9C44BB51.sys
2008-01-31 15:29 7,466 ac-sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 16:03:29.98 ===============

Edited by Goalie1, 23 August 2009 - 03:27 PM.

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explaination about the tool. No input is needed, the scan is running.
• Notepad will open with the results.
• Follow the instructions that pop up for posting the results.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom