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Internet Connection Problem


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7 replies to this topic

#1 Connor!

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Posted 23 August 2009 - 03:12 PM

Firstly, I'll say what my setup is. I have a Cable Modem, which then goes to a wireless router, and then I have a cable going from the router to the PC.
I use the wireless for my wireless deviced like iPod, Ps3, Phone, laptop etc. Now all my wireless devices are fine, and connect to the internet no problem.

The problem is with the PC (which is plugged into the router), and It's a new problem (although I've had the problem for over a week) When I'm on the internet, about every 5-10 minutes the internet will stop working. To get it working again I have to go to Network Connections and Disable and Enable the Connection. The PC is running Xp.

Not sure if it's any help - but I am with Virgin Media Cable, and have a WebStar Modem (One of their first I think, got it when it was Telewest)

Hope my problem is clear, and that somebody knows a solution.

Also, the cable going from the router is plugged into a USB adapter, so it can be plugged into a USB port. I've not had any problems until recently

Connor
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#2 CaveDweller2

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Posted 24 August 2009 - 06:10 AM

It might be due to power management. If you aren't actively doing something it shuts it off. Does it do it even if you are downloading something?

First set of power to check is the Desktop properties:
  • Right click a blank spot on the desktop
  • click Properties
  • Click the Screen Saver tab
  • lower right click Power
  • Set the 3 lower boxes to Never
  • click the Hibernate tab
  • make sure there is no check mark in Enable Hibernation
  • click OK twice
The next place is in Device manager
  • Click on "Start" and then right-click on "My Computer."
  • Click on "Properties" and then on the "Hardware" tab.
  • Click on "Device Manager."
  • Click the "plus" sign in front of "Universal Serial Bus Controllers."
  • Double-Click on the first "USB Root Hub" (not USB 2.0 Root Hub).
  • Click on the "Power Management" tab.
  • Uncheck the box that says "Allow the computer to turn off this device to save power."
  • Click "OK" and repeat for all other "USB Root Hubs."
  • Finally, close all and go back to the desktop.

Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#3 Connor!

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Posted 24 August 2009 - 07:43 AM

It might be due to power management. If you aren't actively doing something it shuts it off. Does it do it even if you are downloading something?

First set of power to check is the Desktop properties:

  • Right click a blank spot on the desktop
  • click Properties
  • Click the Screen Saver tab
  • lower right click Power
  • Set the 3 lower boxes to Never
  • click the Hibernate tab
  • make sure there is no check mark in Enable Hibernation
  • click OK twice
The next place is in Device manager
  • Click on "Start" and then right-click on "My Computer."
  • Click on "Properties" and then on the "Hardware" tab.
  • Click on "Device Manager."
  • Click the "plus" sign in front of "Universal Serial Bus Controllers."
  • Double-Click on the first "USB Root Hub" (not USB 2.0 Root Hub).

    Will try this later on, at another house on laptop right now.
    It does cut out even if downloading anything.

    Thanks
  • Click on the "Power Management" tab.
  • Uncheck the box that says "Allow the computer to turn off this device to save power."
  • Click "OK" and repeat for all other "USB Root Hubs."
  • Finally, close all and go back to the desktop.


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Thanks Shaba! :)

#4 Connor!

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Posted 24 August 2009 - 11:35 AM

Ok - Done that.
I'll keep you posted, and see if the changes make a difference.

Thanks again.
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#5 Connor!

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Posted 26 August 2009 - 05:36 PM

The changes don't make a difference.

The problem continues...

Any other suggestions would be appreciated?

thanks
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#6 Connor!

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Posted 06 September 2009 - 03:46 PM

Bump!

The problem still continues... anyone know what's wrong?
It's highly frustrating, and making general computer use near impossible.

thanks
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#7 Connor!

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Posted 12 September 2009 - 12:17 PM

Hi

Still having the problems.
Hopefully, the sketch I've drawn up quickly will help to see what my setup is - and might be helpful for working out my problem

Thanks :thumbsup:

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#8 CaveDweller2

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Posted 12 September 2009 - 03:23 PM

I would go to the manufactures website and download the latest drivers, then go into Device manager and uninstall the network adapter. Reboot and install the drivers you downloaded.

Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College





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