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i am infected

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#1 Mystique1508


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Posted 23 August 2009 - 01:51 PM

Just need someone to help me get through this.
I have run different virus and spyware programs to get rid of the program.:personal AV' and DMAILER"
it keeps on spamming my hotmail list and sending out "hey you" or "My Friend"
I have logs if anyone wants to look at them, from combofix.
when I run that program it disallows me from me using any windows programs & disables my internet connection.
I get the only message is " illegal operation file not found' whenever I try to open the Combofix log after it's been saved.
I didn't save the exact error message because I needed to get back online/etc. I have been able to restore to the previous restore
point that I saved, prior to running Combofix.
The 'DMailer' piggybacks along with the log file that I saved to my USB Flash Drive. I do have both logs saved, from running Combofix, if anyone is interested & can interpret the problem. I hope there is a solution to this?
As mentioned before, I am now up and running as the restore point worked, thankfully.
Many thanx for any help you can give me,

P.S.- The only reason we ran Combofix is, we've used it successfully 3 times in the past on our other computers and it's fixed viral problems very
quickly and easily. We were told to use this program by our computer tech guy & wanted to be honest with what we've already tried.
Now that we know that Combofix, if used by amateurs, can cause disasterous results, this is why we posted here.
In our previous post, we did mention all the other programs we've already tried ( AVG, Avanquest, Spybot Search & Destroy, Super Anti-Spyware and
Malware Anti-Byte, all of which did remove various trojans and worms. Malware Anti-Bytes did say it removed Personal AV but we're not sure if all components of the virus have been removed.
Hope this information helps....
Many thanx for your time and assistance, in advance,

Edited by Mystique1508, 23 August 2009 - 01:58 PM.

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#2 Computer Pro

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Posted 23 August 2009 - 05:47 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

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