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Windows anti virus pro


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#1 heronb7

heronb7

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Posted 23 August 2009 - 01:44 PM

Hi.

My computer has been infected by windows anti virus pro. I have also had various problems for quite some time now for example my computuer will not let me download or run certain programs like google chrome or limewire. When I originaly purchased the computuer 2 years ago it was fitted with windows vista, however with 2 weeks the mother board had faild. the company sent me a new 1 which i installed but the software that was sent put xp on to the computer. the sent me vista disks and said that I had to go through a tatoo process ?? but that was never done so im now running xp would like to wipe the thing and get vista back on it. I have tried to comply with the instructions and get a dds and rootrepeal done to put in this post but my pc wont let me run either of these programs or run malwarebytes anti malware programe when I double click them on the desk top nothing happens. I am totaly stuck any advice would be very very appreciated.


Thanks in advance

Barry Heron :thumbsup: :trumpet: :flowers:

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#2 Guest_superbird_*

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Posted 26 August 2009 - 03:40 PM

Hi,

I am sorry for the delay in posting to you. We have a large community, with hundreds of topics being created every day.

Do you still need help with your problem?

- If not, please tell me also.

- If so, please tell me what problems you have exactly at the moment. Also, do this:

Rename the MalwareBytes' Anti-Malware exe-file to userinit.exe.
Start MalwareBytes' Anti-Malware by double clicking on that userinit.exe.
Click the "Update tab", and update MBAM.
If you have problems with updating, you can download the updates manually here
After this, click the scanner tab, and do a full scan. Post the logfile in your next reply.




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