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aftermath of rookie removal of windows antivirus pro


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#1 imacompidiot

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Posted 23 August 2009 - 12:53 PM

I got a virus of a disc and googleing around about it I followed steps on removal now my current issue is that when I try to open any program other than internet explore it asks me to choose a program to open the file even for the programs in the list.
also everytime i start up the computer i get a message that says
The path'rundll32.exe tapi.nfo beforeglav' does not exist or is not a directory.

All I know is I cant do the simplest things like opening microsoft word or games

As my title says the virus was windows antivirus pro and being an idiot i cant even guarantee i got rid of the virus totally so please help and understand i'll probably ask how to do simple steps in instructions

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#2 Budapest

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Posted 24 August 2009 - 05:16 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 imacompidiot

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Posted 25 August 2009 - 05:18 PM

i am unable to run the setup program
at the point "Double-click on mbam-setup.exe to install the application." and click run it brings up a list of programs asking which one to open it like adobe reader internet explore, itunes media center word etc



and a friend who has been trying to help says that the problem is cause my registry has been altered

#4 Budapest

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Posted 25 August 2009 - 05:26 PM

Try the fix at Kelly's Korner.

EXE (lnk and regfile) Fix for Windows XP - #12 on the left.

Right click on it and save the .reg file to your desktop. Then, double click on the file icon (on your desktop) to merge it into your registry. Then try Malwarebytes again. You may need to reboot your computer for the changes to take affect.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 imacompidiot

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Posted 25 August 2009 - 07:35 PM

when i double clicked on exefix i get a error message from registry editor that registry editing has been disabled by my administrator
same icon as exefix

#6 Budapest

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Posted 25 August 2009 - 07:37 PM

Go Start > Run and type "regedit". The go File > Import and import the .reg file you just downloaded.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 imacompidiot

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Posted 25 August 2009 - 07:46 PM

when i press ok for regedit i get the same open with various programs i get with all programs

#8 Budapest

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Posted 25 August 2009 - 07:51 PM

Try it in Safe Mode.

How to start Windows in Safe Mode
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#9 imacompidiot

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Posted 25 August 2009 - 07:59 PM

no difference the same thing happens

#10 Budapest

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Posted 25 August 2009 - 08:10 PM

Try this:

http://www.askvg.com/solution-exe-files-al...r-applications/
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#11 imacompidiot

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Posted 25 August 2009 - 08:17 PM

i get the same thing that administrator has disabled it even in the taskmanager backup opening

#12 Budapest

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Posted 25 August 2009 - 08:22 PM

More suggestions here:

http://www.pchell.com/support/registryeditordisabled.shtml
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 imacompidiot

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Posted 25 August 2009 - 08:29 PM

i dont understand the instructions there can you explain

#14 Budapest

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Posted 25 August 2009 - 08:32 PM

Download this file and save it:

http://www.dougknox.com/security/scripts/regtools.vbs

Then double-click the file.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#15 imacompidiot

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Posted 25 August 2009 - 08:34 PM

do i restart now?




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