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What is this and how do I Zap it?


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#1 Toshibafan

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Posted 23 August 2009 - 10:01 AM

My Toshiba Sat A10 has become infected with something, but I am not sure what it is or how to get rid of it. I have full time Anti Virus by AVG, but previously had PCGuard. The problem only appears to affect my Internet Explorer 8 browser and appears when I am logging on to my online bank – HSBC.

When I go through the log in process and have entered my log in info I next see a security warning box with the following information:

SECURITY WARNING - Do you want to view only the webpage content that was delivered securely? This webpage contains content that will not be delivered using a secure HTTPS connection which could compromise the security of the entire webpage.

At the bottom of the box are three smaller boxes with clickable options – 1) More info 2) Yes and 3) No

If I select “Yes” another screen is displayed which purports to be a HSBC screen with their logos etc, but is clearly not. The screen asks for my log on info again and my telephone banking passcode.

If I select the “No” option I am taken to another screen, a little more professional looking which again asks me to confirm certain of my security log on information. Again this is clearly not a HSBC screen so I have not gone any further with these.

I also get a similar result when trying to log in to my PayPal account through the link from E Bay, again when using Internet Explorer.

I have carried out a full scan of my system with AVG, Spybot and Malawarebytes Anti-Malware, but nothing is found.

I have tried using Mozilla Firefox to log on to my online bank and can do so without any problems.

I have XP home.

I would be grateful for any help and advice on how to identify what this is and how to get rid of it.

Thanks.

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#2 Blade

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Posted 23 August 2009 - 11:47 AM

Hello ToshibaFan.

Let's start with good 'ol Malwarebytes.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes log

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#3 Toshibafan

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Posted 24 August 2009 - 03:12 PM

Hi Blade Zephon,

Thanks for your speedy reply to my problem.

I will paste the log below.

The only thing that I could not do was to save and rename the file before download i.e. Bubbles - I could not see an option to do that at all either in IE8 or Firefox.

Here is the log:

Malwarebytes' Anti-Malware 1.40
Database version: 2690
Windows 5.1.2600 Service Pack 2

24/08/2009 21:08:22
mbam-log-2009-08-24 (21-08-22).txt

Scan type: Quick Scan
Objects scanned: 108208
Time elapsed: 6 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Blade

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Posted 24 August 2009 - 04:33 PM

Alright. . . let's try something a little more intensive. Please note that the following scan may take some time to run.

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". When logging in, do NOT log in under the account titled "Admin" or "Administrator"

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
~Blade


In your next reply, please include the following:
SUPERAntiSpyware log

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#5 Toshibafan

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Posted 26 August 2009 - 01:42 PM

Hello Blade,

Have done that now, but nothing found.

Here is the log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/25/2009 at 11:10 PM

Application Version : 4.27.1002

Core Rules Database Version : 4071
Trace Rules Database Version: 2011

Scan type : Complete Scan
Total Scan Time : 02:42:45

Memory items scanned : 221
Memory threats detected : 0
Registry items scanned : 5287
Registry threats detected : 0
File items scanned : 108096
File threats detected : 0

Thanks for your continued interest in my problem.

#6 Blade

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Posted 27 August 2009 - 05:53 AM

We need to do a rootkit scan.

Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."
  • Go HERE, HERE, or HERE and download RootRepeal.zip to your Desktop.
Disconnect from the Internet or physically unplug your Internet cable connection.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
  • Extract RootRepeal.exe from the zip archive.
  • Open Posted Image on your desktop.
  • At the top of the window, click Settings, then Options.
  • Click the Ssdt & Shadow Ssdt Tab.
  • Make sure the box next to "Only display hooked functions." is checked.
  • Click the "X" in the top right corner of the Settings window to close it.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
~Blade


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RootRepeal log

Posted Image

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#7 Toshibafan

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Posted 29 August 2009 - 02:39 PM

Hello Blade,

I have run RootRepeal and scanned my C Drive which only took about 5 minutes which seems kind of short, anyway I have pasted the log below:


ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/29 20:23
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xEEF2E000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7CCC000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEDDCE000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: Volume C:\
Status: MBR Rootkit Detected!

Path: c:\documents and settings\all users\application data\spybot - search & destroy\proccache.sbc
Status: Size mismatch (API: 36252, Raw: 36218)

Stealth Objects
-------------------
Object: Hidden Code [ETHREAD: 0x85a7c818]
Process: System Address: 0x85c19150 Size: 2246

Object: Hidden Code [ETHREAD: 0x859e9ac0]
Process: System Address: 0x85c03f4f Size: 179

Object: Hidden Code [ETHREAD: 0x858cd630]
Process: System Address: 0x85c374c7 Size: 2873

Object: Hidden Code [ETHREAD: 0x85aa25a0]
Process: System Address: 0x85c06bc1 Size: 1087

Object: Hidden Code [Driver: ACPI, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System Address: 0x85be31c0 Size: 3652

==EOF==

Thank you.

#8 Blade

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Posted 29 August 2009 - 02:50 PM

Hello Toshibafan.

You have an active rootkit on your system. With the information you have provided I believe you will need help from the malware removal team. Please read the information about getting started. After you have followed the steps in that guide, I would like you to start a new thread HERE and include a link to this thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. The HJT team is very busy, so it could be several days before you receive a reply. But rest assured, help is on the way!

~Blade

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#9 Toshibafan

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Posted 13 September 2009 - 03:12 PM

Hi Blade,

On reflection, as this problem seems to have attacked a fundamental part of my financial affairs I will feel safer going for a full reinstall.

Can I say that the help you have given to me has been tremendous and is very much appreciated,

Regards,

Toshibafan

#10 Blade

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Posted 13 September 2009 - 03:20 PM

In this situation I would say that's probably a wise decision. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action to take.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

The best procedure is a low level format. This completely wipes the drive. Then reinstall the OS.
Use the free version of Active@ KillDisk.
Or Darik's Boot And Nuke

The best sources of information on this are
Reformatting Windows XP
Reinstall Windows Vista
Michael Stevens Tech

***************************************************

2 guidelines when backing up:

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do NOT backup any applications/installers and Do NOT backup any files with the following extensions
  • .exe
  • .scr
  • .htm
  • .html
  • .xml
  • .zip
  • .rar
This because these files may be infected as well. If you back them up and replace them afterwards, it will infect your computer again.


Download Belarc Advisor - builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser.
Run it and then print out the results, they may be handy.

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#11 Toshibafan

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Posted 13 September 2009 - 03:31 PM

Thanks again Blade - that's brilliant,

Regards,

Toshibafan




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