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svchost.exe errors?


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#1 mlbmls3

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Posted 22 August 2009 - 11:02 PM

Problem number 1:

I cannot seem to get my ICS service to start (nor the Windows firewall, although that is less of a concern)

Upon trying to start the service I receive the following message"

"Could not start the Windows
Firewall/Internet Connection Sharing (ICS) service on Local Computer.

Error 5: Access is denied.

I am the only user of the computer and have admin rights so I do not understand why this is happening. I have no idea where to start here.


Problem 2:

Often, like everyday, my svchost.exe usage goes through the roof and my computer gets super slow. It just suddenly started doing this and I have haven't really been doing anything differently.

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#2 Computer Pro

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Posted 23 August 2009 - 06:03 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 mlbmls3

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Posted 24 August 2009 - 08:18 AM

I already have Malwarbytes installed on my computer. Should I uninstall and reinstall with the 'zztoy.exe' name or just keep it the way it is?

#4 Computer Pro

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Posted 24 August 2009 - 05:40 PM

Just keep it the way it is. Update it, run a Full Scan, and post back the log.
Computer Pro

#5 mlbmls3

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Posted 25 August 2009 - 10:35 AM

I had a trojan Vundo virus a while ago but it got wiped out except for this one file that wont go away. Its always threre even if i deleted it.


Malwarebytes' Anti-Malware 1.40
Database version: 2687
Windows 5.1.2600 Service Pack 3

8/25/2009 11:32:54 AM
mbam-log-2009-08-25 (11-32-54).txt

Scan type: Full Scan (C:\|)
Objects scanned: 174618
Time elapsed: 1 hour(s), 33 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Computer Pro

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Posted 25 August 2009 - 04:44 PM

Ok, lets see if you have a rootkit:

Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K
Unzip that to your Desktop and then click RootRepeal.exe to open the scanner.

*Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the FILES tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High


Note 2: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
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#7 mlbmls3

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Posted 25 August 2009 - 08:57 PM

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/25 21:56
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\Program Files\Common Files\Symantec Shared\VirusDefs\20090822.004\EraserUtilDrv10910.sys
Status: Locked to the Windows API!

Path: c:\documents and settings\chris vanderbosch\my documents\aimlogger\mlbmls3\im logs\okjen195.html
Status: Size mismatch (API: 4449402, Raw: 4449235)

Path: C:\Documents and Settings\Chris Vanderbosch\Application Data\Mozilla\Firefox\Profiles\4wjkllf4.default\sessionstore.js
Status: Could not get file information (Error 0xc0000008)

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\DellDriverDownloadManager.exe.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\DellDriverDownloadManager.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\DellDriverDownloadManager.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Core.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Core.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\DellDriverDownloadManager.exe.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Interop.IWshRuntimeLibrary.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Interop.IWshRuntimeLibrary.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\stdole.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\stdole.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Xceed.Compression.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Xceed.Compression.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Chris Vanderbosch\Local Settings\Apps\2.0\MMKB1PVH.JC4\JRHQ237Z.XRJ\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

#8 Computer Pro

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Posted 26 August 2009 - 04:54 PM

Ok, another AntiRootkit Scan:

Please download Sophos Anti-rootkit& save it to your desktop.
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Credits to DaChew
Be sure to print out and read the User Manualand Release Notes
Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
Make sure the following are checked:
o Running processes
o Windows Registry
o Local Hard Drives

Click Start scan.
Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
o Files tagged as Removable: No are not marked for removal and cannot be removed.
o Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
o Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
After reboot, a dialog box displays the files you selected for removal and the action taken.
Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
Disconnect from the Internet or physically unplug you Internet cable connection.
Clean out your temporary files.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
Computer Pro




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